Rafaela Dias de Pontes

Experience in customer service, sales of financial products and banking

operations. Solid skills in account management, transaction processing and financial consulting Comprehensive knowledge of banking policies and regulations, ensuring

compliance and security in operations. Excellent communication skills,

relationship building and teamwork. Results- oriented, focusing on customer satisfaction and achieving goals.

Responsible for cleaning and tidying up guest rooms in a busy hostel

environment. I carry out the change of bed linen, cleaning of bathrooms

and replacement of liquid soap, shampoo and conditioner.

I also guarantee the cleanliness and organization of common areas, including living rooms and she

and shared kitchens.

Customer service, delivery of drinks, removal of glasses from the tables and cleaning of the bar. Efficient service and order management in high-demand environments.

Ability to work as a team, stay calm under pressure and provide a memorable experience to customers.