RAFAEL PEDRO
Cambridge,Cambridgeshire
Summary
I am a highly motivated and hardworking professional committed to continuous learning and improvement, both individually and as part of a team. Known for my reliability and ability to handle diverse tasks, I excel in high-pressure environments and effectively manage multiple responsibilities to deliver exceptional results. With a strong aptitude for leadership, marketing, and client relations.
I am eager to leverage my skills and experience in a dynamic real estate role, contributing to business growth by building lasting client relationships, delivering exceptional service, and achieving sales and marketing success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Coach
Over&In Football Coaching
Cambridge
09.2023 - 03.2025
- Provide direction and guidance to players from U6-U14, instilling discipline and sportsmanship values both on and off the field
- Plan and execute age-appropriate training sessions focused on skill development, tactical understanding, and physical fitness
- Developing game strategies, and ensuring players are mentally and physically prepared
- Identify individual strengths and areas for improvement, offering personalized feedback and encouragement to enhance player growth throughout player assessments
- Foster a positive team culture, promote collaboration, and resolve conflicts to maintain a cohesive and supportive team environment
- Maintain open and transparent communication with players, parents, and club officials to ensure alignment and address any concerns effectively
Brand Representative
Hollister.Co
Cambridge
05.2023 - 07.2024
- Utilized effective communication skills engaging with customers and promote brand values
- Provided detailed product information and personalized recommendations enhancing customer shopping experience
- Resolved customer issues promptly and efficiently, ensuring high satisfaction
- Tailored marketing strategies to target specific customer segments, resulting in increased sales and brand visibility
- Developed and maintained strong customer relationships, fostering loyalty and repeat business, leaving positive customer reviews
- Collaborated with team members to meet sales targets (usually in between 4k and 10k) contributing to a positive store environment.
- Managed inventory and visual merchandising to ensure the store was well-stocked and visually appealing
- Demonstrated adaptability and problem-solving skills in a fast-paced retail environment
Chef of the Partie
The Ivy Cambridge Brasserie
Cambridge
08.2022 - 05.2023
- Efficiently managed kitchen operations and ensured timely preparation of high-quality dishes (300 to 800 bookings a day)
- Maintained exceptional service standards, ensuring customer satisfaction and handling feedback effectively
- Trained and supervised kitchen staff, fostering a collaborative and productive work environment
- Quickly addressed and resolved issues to maintain smooth operations during peak service times
- Conducted quality checks on ingredients and dishes, ensuring consistency and excellence
- Managed inventory and supply orders to ensure the kitchen was well-stocked and prepared for service
Small business owner
WalkinFresh
Cambridge
04.2022 - 11.2022
- Assuming all operations and customer interactions using social media and in person tools for marketing and communication.
- Sourced products from reliable vendors, maintained product quality standards.
- My approach resulted in the cleaning and restoration of 83 pairs of shoes, cultivating a strong base of repeat customers who appreciated the outstanding service provided by WalkinFresh
- Established positive relationships with clients through exceptional service delivery.
Back of House Team Member
Nando's
08.2021 - 08.2022
- Maintained high standards of cleanliness and organization in the kitchen
- Followed health and safety regulations, including food hygiene practices
- Worked effectively in a fast-paced team environment to meet customer demands
- Supported stock management and restocking during shifts
Education
BSC (HONS) - Business and Management
Anglia Ruskin University
Cambridge, Cambridgeshire 09.2020 - 06.2024
Skills
- Customer Service
- Organization
- Problem-solving
- Marketing Strategies
- Team Collaboration
- Client assessment proficiency
- Attention to Detail
- Quick Learner
Certification
- Level 2 Food Safety and Hygiene Certificate
- Level 2 Health and Safety in the Workplace
- First Aid Certificate
- FA Level 1
- Viewber Academy - Health and Safety Hazard Awareness
- Viewber Academy - Foundation Course
- Excel Essencial Training (Microsoft 365)
References
References available upon request.
Timeline
Coach
Over&In Football Coaching
09.2023 - 03.2025
Brand Representative
Hollister.Co
05.2023 - 07.2024
Chef of the Partie
The Ivy Cambridge Brasserie
08.2022 - 05.2023
Small business owner
WalkinFresh
04.2022 - 11.2022
Back of House Team Member
Nando's
08.2021 - 08.2022
BSC (HONS) - Business and Management
Anglia Ruskin University
09.2020 - 06.2024
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