Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rafael Magalhaes

York,North Yorkshire

Summary

Highly skilled professional with extensive expertise in problem-solving, strategic planning, and leadership. Demonstrates exceptional communication skills and resourcefulness, with a proven track record in project management and advanced computer skills. Proficient in multiple programming languages including C, C++, C#, Java, Python, Javascript, Node, React, HTML, CSS, and PHP. Possesses strong information technology skills and familiarity with diverse ticketing systems such as ServiceNow and Jira. Adept at working under pressure and meeting strict deadlines while maintaining attention to detail. Multilingual with a wide knowledge of databases like Miscrosoft SQL and Oracle. Experienced in Agile methods and traditional project management approaches. Career goal: to leverage technical expertise and leadership abilities to drive innovative solutions in a dynamic environment.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Implementation Specialist

Prometheus Group
Leeds, West Yorkshire
09.2024 - Current
  • Successfully delivered on tasks within tight deadlines.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Got requirements from customers for custom configuration and applied to the system.
  • Deployed system upgrades to customer.
  • Managed projects from start to end, also ongoing projects to completion.
  • Managed databases for customers and for internal test and development environments.
  • Managed whole internal development and test environments (VM, Microsoft IIS and company software).
  • Managed (coded) internal configuration files (XMLs, CSHTMLs and JSONs).

Technical support specialist

Prometheus Group
Leeds, West Yorkshire
04.2024 - 05.2025
  • Devised effective solutions, resulting in decreased downtime.
  • Guided users through step-by-step procedures; simplified complex instructions into layman's terms.
  • Generated reports on common issues faced by customers, helping improve products or services.
  • Offered round-the-clock technical assistance to ensure uninterrupted business operations.
  • Maintained the system as a whole in a support perspective.
  • Developed SQL queries to resolve issues.
  • Investigated and escalated issues when necessary.
  • Support role in bespoke web application used worldwide for petrol plants safety and maintenance, utilizing .NET, HTML, SQL, Javascript and a few other languages.

Service Desk 1st line support Specialist

Spire Healthcare
York, North Yorkshire
10.2023 - 04.2024
  • Increased client satisfaction by providing specialised support and advice.
  • Support role assisting staff on the whole UK via phone calls and tickets, mainly dealing with AD, Azure, Azure AD, O365, Sap and other systems and bespoken systems.
  • Trained other members of staff to perform their duties as 1st line Service Desk
  • Helped to find solutions in current issues in the IT procedures and BAU from Service Desk

SAP B1 Analyst (end user)

Grupo Santin
Americo Brasiliense, Sao Paulo
05.2021 - 12.2021
  • Executed system upgrades to maintain the system.
  • Did user support, requirement listing, user training and system customization.
  • Assisted on the implementation of two companies databases normalization of their data and go-live monitoring, creation and maintenance of procedures, searches, reports, forms and system fields, general support of the SAP system for the 9 existing databases.

Technical Support Analyst/ Software Tester

Grupo CRIAR
Ribeirao Preto, Sao Paulo
09.2020 - 05.2021
  • Technical support in systems aimed at driving qualification processes.
  • Analysis and testing of system bugs for correction.
  • Technical Support staff trainer.
  • "Ownership" of the system that worked with.

Internship on IT support and developer

University of Sao Paulo
Ribeirao Preto, Sao Paulo
06.2014 - 06.2018
  • Assisted online users via live chat and phone to resolve issues related to VPN and university softwares use and access.
  • Visited site locations to collect data and documented information for intranet development.
  • Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
  • Handled documentation and coding to ensure intranet functionality.

Education

Bachelor of Science - Biomedical Informatics

University of Sao Paulo
Ribeirao Preto
02.2014 - 06.2019

Postgraduation Degree - Risk Management and Cybersecurity

Focus College
Remote
11.2020 - 11.2022

Skills

  • Communication skills
  • Strategic planning
  • Leadership
  • Project management
  • Work well under pressure and with strict guideline and deadline
  • Problem solving
  • Well organised
  • Self-motivated
  • Attention to detail
  • Fast learner
  • Wide range of dev languages known (C, C, C#, Java, Python, JavaScript, Node, React, HTML, CSS, PHP)
  • BI knowledge (Power BI)
  • Wide knowledge on Databases (Microsoft SQL, mySQL, Oracle, PL/pgSQL, HanaDB, NOSQL)
  • Knowledge in Agile Methods, or traditional
  • Familiarity with diverse ticketing and management systems (ServiceNow, TeamSupport, Freshworks, Jira)
  • Knowledge with VM servers (Azure, AWS, Google and On-Prem)
  • Knowledge with Windows IIS

Languages

English
Advanced
Portuguese
Native
Spanish
Intermediate
Italian
Elementary

Certification

SAP Business One B1 Complete Training With Implementation

Timeline

Implementation Specialist

Prometheus Group
09.2024 - Current

Technical support specialist

Prometheus Group
04.2024 - 05.2025

Service Desk 1st line support Specialist

Spire Healthcare
10.2023 - 04.2024

SAP B1 Analyst (end user)

Grupo Santin
05.2021 - 12.2021

Postgraduation Degree - Risk Management and Cybersecurity

Focus College
11.2020 - 11.2022

Technical Support Analyst/ Software Tester

Grupo CRIAR
09.2020 - 05.2021

Internship on IT support and developer

University of Sao Paulo
06.2014 - 06.2018

Bachelor of Science - Biomedical Informatics

University of Sao Paulo
02.2014 - 06.2019

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Rafael Magalhaes