Rafael Magalhaes
York,North Yorkshire
Summary
Highly skilled professional with extensive expertise in problem-solving, strategic planning, and leadership. Demonstrates exceptional communication skills and resourcefulness, with a proven track record in project management and advanced computer skills. Proficient in multiple programming languages including C, C++, C#, Java, Python, Javascript, Node, React, HTML, CSS, and PHP. Possesses strong information technology skills and familiarity with diverse ticketing systems such as ServiceNow and Jira. Adept at working under pressure and meeting strict deadlines while maintaining attention to detail. Multilingual with a wide knowledge of databases like Miscrosoft SQL and Oracle. Experienced in Agile methods and traditional project management approaches. Career goal: to leverage technical expertise and leadership abilities to drive innovative solutions in a dynamic environment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Implementation Specialist
Prometheus Group
Leeds, West Yorkshire
2024.09 - Current
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Got requirements from customers for custom configuration and applied to the system.
- Deployed system upgrades to customer.
- Managed projects from start to end, also ongoing projects to completion.
- Managed databases for customers and for internal test and development environments.
- Managed whole internal development and test environments (VM, Microsoft IIS and company software).
- Managed (coded) internal configuration files (XMLs, CSHTMLs and JSONs).
Technical support specialist
Prometheus Group
Leeds, West Yorkshire
2024.04 - 2025.05
- Devised effective solutions, resulting in decreased downtime.
- Guided users through step-by-step procedures; simplified complex instructions into layman's terms.
- Generated reports on common issues faced by customers, helping improve products or services.
- Offered round-the-clock technical assistance to ensure uninterrupted business operations.
- Maintained the system as a whole in a support perspective.
- Developed SQL queries to resolve issues.
- Investigated and escalated issues when necessary.
- Support role in bespoke web application used worldwide for petrol plants safety and maintenance, utilizing .NET, HTML, SQL, Javascript and a few other languages.
Service Desk 1st line support Specialist
Spire Healthcare
York, North Yorkshire
2023.10 - 2024.04
- Increased client satisfaction by providing specialised support and advice.
- Support role assisting staff on the whole UK via phone calls and tickets, mainly dealing with AD, Azure, Azure AD, O365, Sap and other systems and bespoken systems.
- Trained other members of staff to perform their duties as 1st line Service Desk
- Helped to find solutions in current issues in the IT procedures and BAU from Service Desk
SAP B1 Analyst (end user)
Grupo Santin
Americo Brasiliense, Sao Paulo
2021.05 - 2021.12
- Executed system upgrades to maintain the system.
- Did user support, requirement listing, user training and system customization.
- Assisted on the implementation of two companies databases normalization of their data and go-live monitoring, creation and maintenance of procedures, searches, reports, forms and system fields, general support of the SAP system for the 9 existing databases.
Technical Support Analyst/ Software Tester
Grupo CRIAR
Ribeirao Preto, Sao Paulo
2020.09 - 2021.05
- Technical support in systems aimed at driving qualification processes.
- Analysis and testing of system bugs for correction.
- Technical Support staff trainer.
- "Ownership" of the system that worked with.
Internship on IT support and developer
University of Sao Paulo
Ribeirao Preto, Sao Paulo
2014.06 - 2018.06
- Assisted online users via live chat and phone to resolve issues related to VPN and university softwares use and access.
- Visited site locations to collect data and documented information for intranet development.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Handled documentation and coding to ensure intranet functionality.
Education
Bachelor of Science - Biomedical Informatics
University of Sao Paulo
Ribeirao Preto 2014.02 - 2019.06
Postgraduation Degree - Risk Management and Cybersecurity
Focus College
Remote 2020.11 - 2022.11
Skills
- Communication skills
- Strategic planning
- Leadership
- Project management
- Work well under pressure and with strict guideline and deadline
- Problem solving
- Well organised
- Self-motivated
- Attention to detail
- Fast learner
- Wide range of dev languages known (C, C, C#, Java, Python, JavaScript, Node, React, HTML, CSS, PHP)
- BI knowledge (Power BI)
- Wide knowledge on Databases (Microsoft SQL, mySQL, Oracle, PL/pgSQL, HanaDB, NOSQL)
- Knowledge in Agile Methods, or traditional
- Familiarity with diverse ticketing and management systems (ServiceNow, TeamSupport, Freshworks, Jira)
- Knowledge with VM servers (Azure, AWS, Google and On-Prem)
- Knowledge with Windows IIS
Languages
English
Advanced
Portuguese
Native
Spanish
Intermediate
Italian
Elementary
Certification
SAP Business One B1 Complete Training With Implementation
Timeline
Implementation Specialist
Prometheus Group
2024.09 - Current
Technical support specialist
Prometheus Group
2024.04 - 2025.05
Service Desk 1st line support Specialist
Spire Healthcare
2023.10 - 2024.04
SAP B1 Analyst (end user)
Grupo Santin
2021.05 - 2021.12
Postgraduation Degree - Risk Management and Cybersecurity
Focus College
2020.11 - 2022.11
Technical Support Analyst/ Software Tester
Grupo CRIAR
2020.09 - 2021.05
Internship on IT support and developer
University of Sao Paulo
2014.06 - 2018.06
Bachelor of Science - Biomedical Informatics
University of Sao Paulo
2014.02 - 2019.06