Rafael Lima
London,England
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
6
6
years of professional experience
Work history
Room service waiter
Novotel Canary Warf
London, England
2023.03 - 2024.02
- Increased order value by upselling sides, drinks and desserts.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Advised on food and drink choices based on customer preferences.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Kept tables clear of used crockery, glassware and cutlery.
- Conducted research and gathered information from multiple sources to present clear results.
Breakfast Waiter
Canary Warf Hotel
London
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards
- Warmly greeted guests upon arrival to create welcoming atmosphere
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Bar Back
The Soho Hotel
London, England
2022.02 - 2023.03
- Received and processed stock using inventory management system
- Applied positive customer service approach to increase satisfaction levels
- Prevented cross-contamination by sanitising utensils and surfaces
- Offered friendly, efficient customer service and handled challenging situations with ease
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Handled and moved supplies between stores and bars for restocking and storage.
- Maintained bar stocks, replenishing daily as necessary.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Room Service Waiter
Home House
London
2021.07 - 2022.01
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Managed timing standards in food deliveries to minimise delays.
- Advised customers on wine and beverage pairings with selected food items.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Advised on food and drink choices based on customer preferences.
Commis Chef
The Londoner Hotel
London
2020.09 - 2021.01
- Warmly greeted guests upon arrival to create welcoming atmosphere
- Checked in with customers during meals to check orders were received correctly and met guests' expectations
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Stored foodstuffs and ingredients in established manner.
BAR BACK/WAITER
Taberna
Lisbon
2018.01 - 2019.02
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Assisted guests with making menu choices in informative and helpful fashion
- Performed closing duties including cleaning, sanitising and replenishing
- Provided a timely and efficient Type service for high levels of customer satisfaction
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.
Bar Back and Runner / Part Time
L'oscar Hotel
London, Englad
2021.01 - 2022.09
- Polished glasses and cutlery to pristine standards.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Stayed up to date on menu changes to accurately answer customer queries.
- Advised on food and drink choices based on customer preferences.
- Successfully delivered on tasks within tight deadlines.
Catering Assistant
Accor Investment / Hammersmith Office
London, England
2019.08 - 2020.02
- Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
- Collected, washed and sanitised dishes and cooking utensils.
- Kept appropriate stock levels to match expected demand.
Education
Certificate of Higher Education - Law Basics
Rede Doctum Private Learning
Minas Gerais / Brazil 05/2017 - 06/2019
Skills
- Guest relations
- COSHH compliant
- Hospitality expertise
- Lost and found procedures
- Time management
Languages
Portuguese
Master or proficient
C2
English
Advanced
C1
Spanish
Upper intermediate
B2
Personal Information
- Date of birth: 14/04/1997
Timeline
Room service waiter
Novotel Canary Warf
2023.03 - 2024.02
Bar Back
The Soho Hotel
2022.02 - 2023.03
Room Service Waiter
Home House
2021.07 - 2022.01
Bar Back and Runner / Part Time
L'oscar Hotel
2021.01 - 2022.09
Commis Chef
The Londoner Hotel
2020.09 - 2021.01
Catering Assistant
Accor Investment / Hammersmith Office
2019.08 - 2020.02
BAR BACK/WAITER
Taberna
2018.01 - 2019.02
Breakfast Waiter
Canary Warf Hotel
Certificate of Higher Education - Law Basics
Rede Doctum Private Learning
05/2017 - 06/2019