Rafael Karmieh
Birmingham,United Kingdom
Summary
Motivated Computer Science student with three years of hands-on experience in software development, web technologies, and technical support. Skilled in diagnosing and resolving hardware and software issues, providing effective end-user support, and delivering timely solutions to technical problems. A results-driven and customer-focused individual with strong problem-solving abilities and a genuine passion for technology, committed to ensuring smooth IT operations and excellent user experience.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Crew Member
McDonald's
- Delivered excellent customer service in a fast-paced, high-pressure environment, serving hundreds of customers per shift while maintaining accuracy and efficiency.
- Handled order taking, cash handling, and product recommendations, consistently upselling menu items to enhance customer experience and increase sales.
- Worked effectively as part of a large team, communicating clearly during peak hours to ensure smooth operations and high service standards.
- Maintained cleanliness and food safety standards while adapting quickly to changing demands and supporting colleagues as needed.
- Developed strong problem-solving skills by resolving customer queries and complaints promptly and professionally.
Sales Assistant / Team Member
Solihull Garden Centre
Solihull
- Provided friendly and knowledgeable customer service, assisting customers in selecting products suited to their needs and offering personalised recommendations.
- Demonstrated strong sales skills by promoting seasonal products, plants, and gardening solutions, contributing to store sales targets.
- Advised customers on product features, usage, and care instructions, helping them make informed purchasing decisions.
- Worked collaboratively with team members in a busy retail environment, supporting store operations including stock replenishment and display maintenance.
- Built positive customer relationships through clear communication and a helpful attitude, resulting in repeat visits and positive feedback.
Self Employed
Rafi Repairs
Birmingham
2023.02 - 2026.05
- Provided freelance technical repair and maintenance services for laptops, smartphones, and gaming consoles, primarily for friends, family, and referrals through word of mouth.
- Managed the full repair process: received issue reports via messages, diagnosed problems, carried out repairs, and handled device shipping when necessary.
- Successfully repaired a variety of hardware and software issues across different device types.
- Specialised in console and smartphone modding, including hardware modifications, custom software installations, and performance upgrades.
- Built a strong reputation through reliable service, clear communication, and high customer satisfaction within personal and extended networks.
Social Media Team Lead & IT Support
Yardley Wood Pantry
Yardley
2023.03 - 2023.05
- Lead a team of 4 students as part of a college Computer Science work experience placement, managing the charity's social media channels.
- Designed and implemented a database solution to streamline content creation, planning, and approval processes, significantly improving team efficiency.
- Maintained and troubleshot all software and hardware used for content creation, ensuring minimal downtime and smooth daily operations.
- Developed a comprehensive handover plan and documentation to ensure a seamless transition of responsibilities after the placement ended.
- Coordinated content strategy and posting schedules while delivering clear guidance and support to team members.
Education
Pearson BTEC, Level 3 and Level 4 - Computer Science
University College Birmingham
Birmingham 2022.10 - 2024.09
Skills
- Technical Repair
- Experienced
- Communication
- Problem solving
- Public speaking
- Upselling
- Multilingual
LANGUAGES
English C1
Romanian Native speaker
Norwegian B1
REFERENCES
References available upon request
Timeline
Social Media Team Lead & IT Support
Yardley Wood Pantry
2023.03 - 2023.05
Self Employed
Rafi Repairs
2023.02 - 2026.05
Pearson BTEC, Level 3 and Level 4 - Computer Science
University College Birmingham
2022.10 - 2024.09
Crew Member
McDonald's
Sales Assistant / Team Member
Solihull Garden Centre