Rafael Dunford- Castro

• Provided friendly, efficient service to customers, assisting with enquiries, product selection and purchases, receiving positive feedback from a senior manager on exemplary customer service skills.
• Maintained high standards of cleanliness and tidiness throughout shop, including counters, displays and back-of-house areas, with thorough cleaning approach recognised and praised by management.
• Gained knowledge and practical experience of food safety procedures, ensuring safe handling, storage and display of products in compliance with hygiene regulations and company standards.

Operated lift equipment daily, ensuring strict adherence to all safety regulations to maintain a secure environment for guests.

• I greeted guests daily with a positive attitude; handled customer questions efficiently and effectively, and received positive feedback from my supervisor regarding my customer service.
• Worked collaboratively with team members to consistently meet operational targets and enhance guest experience.
• I kept the entire lift station clean, tidy, and looking great for visitors.
• Stepped into the role stepped into the role quickly during a transitional period and proved I could learn fast and work hard.
• Collaborated with team members to achieve target results.
  

• I assisted senior accountants with daily financial paperwork, client files, and administrative tasks.
• I balanced hands-on workplace duties while studying core accountancy principles and qualifications.
• I managed data entry, organized invoices, and kept financial records accurate and up to date.
• I collaborated with the team to ensure client documents were processed smoothly and on time.