Raed Hlali

• Interacted with guests and staff to build rapport.
• Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
• Planned shifts to maintain strict event schedules and usher guests at correct times.

• Conducted market research to refine digital advertising campaigns.
• Created innovative social media posts and schedules to drive engagement.
• Managed social media interaction to increase target audience engagement.
• Used Google Analytics to evaluate content performance.

• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.

GPA: 2:1