Radostina koleva
Carshalton,STN
Summary
Dynamic sales operations leader with a proven track record at Costa Company, excelling in client satisfaction and team motivation. Skilled in data analytics and inventory management, I drive performance improvements and foster collaborative teamwork, ensuring exceptional service standards and compliance with company policies.
Overview
12
12
years of professional experience
Work History
Team Leader, Sales Operations
Costa company
London Morden
01.2021 - Current
- Ensuring that team members provide exceptional customer service
- Conducting regular meetings with senior managers to develop and refine strategic plans for team objectives
- Overseeing controllable expenses and supplies within approved budgets to achieve profitability goals
- Supervising the allocation of tasks among associate-level staff
- Assisting with inventory management
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Ensured compliance with company policies related to safety, security, and privacy regulations.
Assistant Manager, Customer Service
Costa company
Balham
01.2017 - 01.2020
- Exceptional communicator, proficient leader, adept at navigating complex issues, skilled in driving team motivation, and strong in training with a successful track record of improving team performance.
- Resolved escalated complaints from customers in a timely manner.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Developed training materials for new employees related to customer service protocols.
- Participated in weekly meetings with senior management for status updates.
- Conducted regular performance reviews with team members to ensure quality standards are met.
- Managed day-to-day operations of the Customer Service department.
Assistant Restaurant Operations Manager
Hospitality Caravia Beach
KOS GR
01.2014 - 05.2016
- Led waitstaff team in five-star hotel for two years, maintaining exceptional service standards.
- Resolved customer complaints promptly and courteously in order to ensure satisfaction.
- Performed maintenance tasks such as cleaning equipment, restocking supplies.
- Managed the daily operations of restaurant staff, including scheduling, training and performance evaluations.
- Managed front desk operations for six months, welcoming guests and overseeing reservations.
Education
BUSINESS AND MANAGEMENT -
Bath Spa University
London07-2027
Marketing
Canterbury Christ Church University
London HolbornSome College (No Degree) - English Level-1
Merton College
Merton BoroughSkills
- Client satisfaction and assistance
- Strong verbal communication
- Empathetic approach
- Analytical problem-solving
- Adaptability and patience
- Efficient time management
- Collaborative teamwork
- Technical skill set
- Data analytics proficiency
- Digital marketing strategies
- Customer relationship management
- Inventory management
- Cash handling
- Leadership
Languages
Bulgarian
First Language
English
Advanced (C1)
C1
Greek
Advanced (C1)
C1
References
References available upon request.
Timeline
Team Leader, Sales Operations
Costa company
01.2021 - Current
Assistant Manager, Customer Service
Costa company
01.2017 - 01.2020
Assistant Restaurant Operations Manager
Hospitality Caravia Beach
01.2014 - 05.2016
BUSINESS AND MANAGEMENT -
Bath Spa University
Marketing
Canterbury Christ Church University
Some College (No Degree) - English Level-1
Merton College