Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Radostin Kralev

Radostin Kralev

London

Summary

Accomplished professional with expertise in strategic financial planning and account management, leveraging advanced skills in Microsoft Excel, Word, and PowerPoint to drive efficiency and accuracy. Demonstrates exceptional time-management prowess and a strong commitment to customer service excellence. Adept at internal controls evaluation and month-end closing processes, aiming to enhance organisational performance through meticulous attention to detail.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Income Auditor

54 Queens Gate Hotel
London
12.2024 - 09.2025
  • Conducted audits of hotel revenue and outlets, ensuring accuracy of all transactions.
  • Reconciled daily sales across outlets to maintain financial integrity.
  • Audited F&B revenue streams, confirming accuracy and compliance with standards.
  • Verified authenticity of all front office paid outs and outlet rebates.
  • Checked credit card transactions for precision, aligning POS summary reports with Opera system.
  • Examined outlet reports, reconciling them with Opera for discrepancies in discounts.
  • Performed month-end closing processes, ensuring trial balance matched general ledger.
  • Increased sales by 10%

Duty manager

54 Queens Gate Hotel
London
08.2022 - 12.2024
  • Documented all bookings, sales, receipts, and payments to maintain accurate records.
  • Managed online and in-person bookings for optimal customer service.
  • Coordinated company diary by assessing availability, arranging bookings, and sorting cancellations.
  • Conducted staff training and onboarding in customer service techniques and reception practices.
  • Resolved clerical and administrative issues promptly, elevating customer satisfaction ratings.
  • Monitored employee productivity, evaluating performance to ensure effective workforce output.
  • Managed over 50 customer calls per day.

Event manager

Very good hospitality group
London
03.2021 - 06.2022
  • Coordinated catering, transportation, and accommodation for attendees efficiently.
  • Managed event budget, ensuring accurate tracking and reporting of all expenses.
  • Oversaw on-site management and setup of event spaces to meet safety regulations.
  • Gathered feedback from attendees and sponsors to evaluate event success and improvement opportunities.

Sales consultant

Philip Morris International
Sofia
02.2019 - 11.2020
  • Recommended suitable meals to customers based on individual preferences.
  • Led sales process from initial contact to final payment, including promotions and refunds.
  • Managed customer complaints and returns to ensure satisfaction.
  • Handled customer service calls for orders and reservations efficiently.
  • Oversaw inventory management and stock receipt processes.
  • Maintained and updated customer database for accurate records.

Education

Bachelor of Business Management -

University of Westminster
London
10.2021 - 08.2024

Master in Project Management -

Arden University
London
05.2025 - 05.2026

Skills

  • Power point
  • Microsoft word
  • Microsoft Excel
  • Account management
  • Customer service
  • Internal controls evaluation
  • Month end closing
  • Time-Management prowess
  • Strategic financial planning

Languages

Bulgarian
English

Timeline

Master in Project Management -

Arden University
05.2025 - 05.2026

Income Auditor

54 Queens Gate Hotel
12.2024 - 09.2025

Duty manager

54 Queens Gate Hotel
08.2022 - 12.2024

Bachelor of Business Management -

University of Westminster
10.2021 - 08.2024

Event manager

Very good hospitality group
03.2021 - 06.2022

Sales consultant

Philip Morris International
02.2019 - 11.2020
Radostin Kralev