Radoslaw Bajda
Luton,Bedford
Summary
Hardworking and passionate with strong organizational skills eager to secure and achieve company goals.
Motivated Sales/Lettings Agent. Using exemplary communication and negotiation abilities to adapt and meet diverse client needs.
Dedicated Call Centre Advisor with almost 4 years of experience in high-volume call handling. Self-motivated to achieve service and call time targets. Excellent phone manners, and outstanding first-class customer service expertise. Proficient in customer data management. Well-versed in AVAYA call-handling systems.
Recently undertaking a First Aid Course, receiving a Diploma. This ensures the workplace is a much safer environment in case of an emergency
Overview
8
8
years of professional experience
Work History
Wren Kitchens
Wren Kitchens
Stevenage, Hertfordshire
11.2022 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Coordinated delivery schedules efficiently, avoiding delays in project execution.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed,establishing good relationships with clients through excellent customer service skills. this also allowed myself to increase customer satisfaction by resolving issues.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
- Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
- Kept up-to-date with industry trends for incorporation into unique designs
- Ensured compliance with health and safety regulations during all stages of design process.
- Worked closely with installation teams to guarantee smooth implementation of designs.
- Conducted comprehensive site surveys to ensure accurate measurements for design plans.
- Suggested appropriate appliances and fixtures to complement overall kitchen design theme.
- Increased revenue with cross-selling and upselling techniques, offering premium materials and elevated designs.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation, maintaining client input throughout.
- Met sales targets consistently by employing effective sales strategies, this has led to sales in excess of over one and half million pounds in net order value.
Call Centre Advisor OOH (Housing Maintenance)
Fortem
Hitchin, Bedfordshire
11.2019 - Current
- Successfully managed inbound calls faster than target times.
- Logged call details and customer information in secure systems, improving data collection measures.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Achieved daily performance targets, aiding department progression toward sales goals.
- Attended regular product training to enhance customer advice.
- Recommended call routing strategies, reducing average on-hold times.
- Improved call metric standards to exceed performance KPI targets.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Ensured full compliance with contact centre procedures and data handling processes.
- Established follow-up systems to effectively resolve complaints and Chase ups
- Improved data accuracy by effectively navigating and updating Castleton Maintain/Northgate records.
- Consistently achieved average call duration and service quality targets.
- Maintained accurate knowledge of current services to provide informative customer advice.
Negotiator
Blueprint Properties
Luton, Bedfordshire
11.2021 - 11.2022
- Implemented organizational policies for smooth service delivery.
- Maintained excellent market and trend awareness to meet customer demand.
- Updated databases with clients, contracts, and service agreements.
- Collated detailed property information and organized photo shoots.
- Answered phone calls and emails from potential and existing customers.
- Estimated property value with high degree of accuracy following valuation procedures.
- Negotiated contract terms for maximized client benefit and profit.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreements.
- Formulated complex tenancy agreements, liaising with third parties to prevent legal compliance issues.
- Assisted in selling properties worth over £300,000.00
- Ensured smooth day-to-day operations by resolving phone and email inquiries each day.
- Negotiated contracts and coordinate with lenders, solicitors, and inspectors.
- Managed and rented out rental properties.
Restaurant Waiter
La Dolce Vita Luton
Luton, Bedfordshire
06.2017 - 11.2019
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
BTEC Level 3 Diploma - Art and Design
Luton Sixth Form College
Luton06.2021
BTEC Level 3 Subsidiary Diploma - Art and Design (3D Design)
Luton Sixth Form College
Luton06.2019
OCR Level 2 Diploma in Art and Design - Art and Design
Luton Sixth Form College
Luton06.2019
GCSEs - GCSE's
Cardinal Newman Catholic School A Specialist Science College
Luton07.2017
Skills
- Good Telephone Etiquette
- Multitasking Abilities
- Target driven
- Sales Negotiation
- Service knowledge
- Honest
- Highly responsible and reliable
- Efficient under pressure
Timeline
Wren Kitchens
Wren Kitchens
11.2022 - Current
Negotiator
Blueprint Properties
11.2021 - 11.2022
Call Centre Advisor OOH (Housing Maintenance)
Fortem
11.2019 - Current
Restaurant Waiter
La Dolce Vita Luton
06.2017 - 11.2019
BTEC Level 3 Diploma - Art and Design
Luton Sixth Form College
BTEC Level 3 Subsidiary Diploma - Art and Design (3D Design)
Luton Sixth Form College
OCR Level 2 Diploma in Art and Design - Art and Design
Luton Sixth Form College
GCSEs - GCSE's
Cardinal Newman Catholic School A Specialist Science College
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