Radi Mihaylov Radev
London,London
Summary
Experienced professional demonstrating strengths in customer service and team collaboration. Adapts to changing demands through proactive problem-solving and effective communication. Committed to bringing a strong work ethic and a focus on guest satisfaction to future roles.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Hotel Supervisor
Marriott Hotels
London, London
04.2023 - 01.2026
- I worked as a floor supervisor and porter Supervisor.
- Planned and oversaw special events at hotel.
- I also worked as an evening supervisor.
- Maintained strict security standards to protect guests, staff and property.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Addressed and resolved guest complaints with empathy and efficiency, turning negative experiences into positive outcomes.
- Led front desk service handling reservations, check-ins and check-outs.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Analysed guest satisfaction surveys to identify areas for improvement, implementing changes to enhance the guest experience.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated.
- Fostered a positive work environment, motivating staff to achieve personal and team targets.
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
- Kept hotel in compliance with liquor laws, health standards and safety requirements.
- Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues and keep department operational.
- Accommodated guests with diverse needs based on current room and personnel availability.
- Organised timely and professional housekeeping services before, during and after guest stays.
- Streamlined check-in and check-out processes, reducing wait times and improving guest satisfaction scores.
Laundry and Dry Cleaning Worker
Marriott Hotels
London, London
09.2022 - 03.2023
- Folded, sorted, and packaged cleaned items meticulously for customer collection or delivery.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Provided high-quality service and outstanding customer experience by observing strict quality controls and service standards during laundry operations.
- Maintained cleanliness and organisation in the work area to uphold hygiene standards.
- Used different types of machines to complete laundry loads.
- Manned laundry, dry-cleaning and pressing machines to launder and press garments, fabric and other textiles.
Hotel Room Attendant
Marriott Hotels
London, London
02.2022 - 09.2022
- Followed cleaning checklists to match quality specifications for each space.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Reported any room damages or maintenance issues to management for prompt resolution and guest safety.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Engaged in deep cleaning tasks during off-peak seasons to prepare rooms for high-demand periods.
- Cleaned guest rooms and changed linen to high standards.
- Conducted daily inventory checks of linens and cleaning supplies to maintain adequate stock levels.
- Maintained confidentiality and privacy of guests, respecting their personal space and belongings.
- Participated in staff training sessions to stay updated on cleaning techniques and guest service standards.
Hotel Porter
Marriott Hotels
London, London
01.2017 - 01.2022
- Worked on floor as floor porter, supporting daily operations and guest flow.
- Worked as evening porter, supporting guest arrivals and nightly operations tasks.
- Supported customers with special needs following company guidelines.
- Greeted hotel guests upon arrival, providing a warm welcome and efficient check-in process.
- Went extra mile to escort travellers to and from guest rooms to enhance customer experience and satisfaction.
- Delivered messages, parcels, and requested items to guest rooms swiftly, ensuring privacy and discretion.
- Adhered to security protocols at all times.
- Coordinated with housekeeping to maintain high standards of cleanliness and room readiness.
- Helped guests with mobility issues as requested.
- Provided empathetic support to patients and families, offering guidance and information during hospital visits.
- Posted and maintained all public signage for hotel to provide directions and information to guests.
- Coordinated with housekeeping staff to ensure rooms were prepared for new admissions, improving patient turnover rates.
- Explained operation of TV remote, heating and cooling system and WiFi access for guests to understand and access hotel room features.
- Relayed messages accurately and promptly.
- Facilitated emergency situations by managing guest evacuations to deliver safety measures, maintaining calm and professional approach.
- Facilitated swift and courteous room changes when necessary, minimising guest inconvenience.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup to promote proper waste management.
- Delivered newspapers, posts and faxes to guest rooms to provide access to quality content and heighten guest experience.
- Granted access to buildings, verifying ID and official passes.
- Maintained clean and tidy appearance in reception, waiting areas and hallways to comply with best practices and quality standards.
- Immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
Skills
- Team leadership
- Customer service
Languages
Bulgarian
Beginner
A1
Turkish
Beginner
A1
English
Beginner
A1
Danish
Beginner
A1
Timeline
Hotel Supervisor
Marriott Hotels
04.2023 - 01.2026
Laundry and Dry Cleaning Worker
Marriott Hotels
09.2022 - 03.2023
Hotel Room Attendant
Marriott Hotels
02.2022 - 09.2022
Hotel Porter
Marriott Hotels
01.2017 - 01.2022