Radhika Williams
Twickenham,Middlesex
Summary
A dynamic and innovative professional, consistently demonstrating expertise in fast-paced environments. With a proven track record of driving success through creative problem-solving and strategic thinking, excels at delivering impactful results. The ability to adapt quickly and dedication to continuous improvement ensure bringing both immediate value and long-term growth to any organisation joined.
Overview
23
23
years of professional experience
Work History
Business developer
Keune
London
09.2024 - 01.2025
- Identified opportunities in untapped markets, enhancing brand visibility and driving growth.
- Fostered strong relationships with existing customers, increasing product and service uptake.
- Developed personalised consultation strategies to connect effectively with salons.
- Monitored industry trends to anticipate customer preferences and emerging style demands.
- Delivered in-salon training sessions to enhance team knowledge and expertise.
- Ensured prompt and professional resolution of client inquiries.
- Created reports and presentations detailing business development activities.
- Negotiated, prepared and signed contracts with customers.
Education Technical Planning & Freelancer Manager
KAO Salon Division
London
07.2022 - 07.2024
- Greet visitors and manage incoming calls.
- Provide exceptional customer service and resolve enquiries.
- Schedule appointments and manage correspondence.
- Handle administrative tasks and maintain office supplies.
- Act as the central hub for all technical queries from stylists, ensuring seamless communication and support across prestigious KAO Salon brands such as Oribe and Kerasilk.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Supported educators and reviewed exam results for assignments.
- Grew and managed a diverse team of 30 talented Freelancers, driving excellence and performance in all salon services.
- Coordinate all logistics for salon bookings, from organising travel and lodging to managing the intricacies of Guest Artists and stylist-driven events at the Academy and in salon.
- Collaborate closely with Field Sales Executives to coordinate in-salon education, ensuring consistent and high-quality educational experiences.
- Track all associated costs meticulously, producing detailed productivity and activity reports.
- Managed the entire invoice processing cycle, including receipt, validation, and payment, ensuring accuracy and compliance with company policies.
Technical Field Coordinator
KAO Salon Division
London
01.2016 - 01.2022
- Addressed technical queries from stylists regarding KAO salon brands, ensuring prompt and accurate advice fostering strong relationships through excellent service delivery.
- Greet visitors and manage a high volume of incoming calls.
- Provide exceptional customer service and resolve enquiries.
- Schedule appointments and manage correspondence.
- Facilitated the daily operations of the UK education team of 12 educators, providing essential support to ensure seamless functionality.
- Overcame operational hurdles through effective problem-solving skills.
- Handled emergency situations effectively, minimising disruption to work flow.
- Partnered with Commercial Sales & Planning to produce comprehensive reports on field activities, course outcomes, contract uptake, in-salon sessions, productivity, and new demonstration results.
- Delivered quarterly reports to Global leadership and monthly reports to the UK Associate Director, detailing all UK education activities.
- Oversaw the freelancer project, selecting top salon owners, partners, and stylists for advanced education opportunities across the UK growing the team to over 25 freelancers.
- Managed administrative tasks for freelancers, including training schedules, travel and accommodation arrangements, and invoice processing.
- Conducted Academy courses for customers, including colour theory and model workshops, enhancing their knowledge and skills.
- Attended all new launch training sessions with the Education and Academy teams to maintain a high level of expertise.
- Participated in trend report seminars, sales launches, and relevant sales meetings and trainings to stay current with industry developments
- Kept up to date with company literature, trade press, and maintained a strong network with colleagues.
- Worked closely with global R&D teams to address queries, provide feedback, and update training materials.
Education Coordinator
KAO Salon Division
London
02.2004 - 01.2016
- Schedule in-salon education classes, manage calendars for education team of over 12 educators, and handle travel bookings and itineraries
- Proactively sell education offerings to salon clients through outbound calls.
- Plan and execute educational workshops, including registration and on-site management at the Academy in London.
- Coordinate and support large-scale regional events, including setup, creative team management, talent and vendor booking.
- Support internal educator trainings and maintain strong relationships with educators.
- Aid in the development and promotion of education curriculum.
Hair Designer and Colourist
RUSH
London
09.2003 - 02.2004
Hair Stylist and Colourist
SALON AYSHA
Mumbai, India
01.2003 - 08.2003
Hair Stylist and Colourist
HEADQUARTERS
London
01.2002 - 12.2002
Education
Hairdressing -
NVQ Level 1,2 & 3
LondonMake Up -
NVQ Level 1
LondonA Level equivalent - undefined
Dominic Savio
ICSE (equivalent to GCSE) -
Jamnabai Narsee School
Skills
- Leadership skills
- Project Management
- Strategic Planning
- Issue resolution
- Conflict Resolution
- Invoicing
- Customer relationship building
- Operational support
- Outstanding customer service
- Salesforce CRM, Microsoft Office, Fiori, Concur, CWT, Workday, G-Echo
- Customer rapport
- Systems and automation applications
- Staff recruitment
Accomplishments
Managers Choice Award 2016
Employee Recognition Award 2017
Affiliations
- Animal Welfare, Fitness, Reading
Timeline
Business developer
Keune
09.2024 - 01.2025
Education Technical Planning & Freelancer Manager
KAO Salon Division
07.2022 - 07.2024
Technical Field Coordinator
KAO Salon Division
01.2016 - 01.2022
Education Coordinator
KAO Salon Division
02.2004 - 01.2016
Hair Designer and Colourist
RUSH
09.2003 - 02.2004
Hair Stylist and Colourist
SALON AYSHA
01.2003 - 08.2003
Hair Stylist and Colourist
HEADQUARTERS
01.2002 - 12.2002
A Level equivalent - undefined
Dominic Savio
Hairdressing -
NVQ Level 1,2 & 3
Make Up -
NVQ Level 1
ICSE (equivalent to GCSE) -
Jamnabai Narsee School
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