Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Radhika Gaddam

Manchester

Summary

To be highly self-motivated to utilise my skills and abilities in an industry that offers professional growth, thriving on challenges and responsibilities, looking forward to working on challenging, innovative and flexible.

Overview

9
9
years of professional experience

Work history

Volunteer

British Heart Foundation
Sale
  • Have 6 years of professional experience in gathering and analysing the data and prepare the reports and submit them to the relevant department for further processing, Sales Assistance at Mansoon & Accessorize
  • As a member of the internal auditing team, providing the suggestions to improve the process
  • Implement strategies and structure to evaluate the better outcome for the improvement of the process
  • Helping to resolve the issues on Ms office (PPT, Excel & word) for a team
  • Taking training for new batches on computer basics
  • Interacting with clients related to quality and revenue Ex: emails and phone calls etc…
  • Maintaining a log of all problems as per organisation guidelines, if required
  • Excellent communicator, capable of explaining complex technical issues
  • Ensure timely resolution of problems
  • Working with software suppliers to resolve operational issues
  • Working as a support management and tracking tool in a support centre environment
  • Processing of all non-purchase order and purchase order invoices for payment and performing other assigned Accounts Payable tasks of a routine nature under the direction of the Accounts Payable Team Leader
  • Responsible for the maintenance of IT equipment including (but not restricted to) printers, scanner
  • Identify the coaching opportunity for staff while auditing calls from different skills and provide feedback
  • Analysis of information based on trends identified and work accordingly for closure
  • Responsible for creating / uploading the Audit Evaluation sheet
  • Publishing the IT Quality Analysis report to track performance & improve accordingly on a daily basis
  • Adherence to IT Quality and Compliance policy
  • Experience in supervision and leading a team

Sales Assistance

Mansoon & Accessorize
Manchester, Greater Manchester
12.2023 - Current
  • Improved after-sales assistance procedures, boosting customer satisfaction levels from [Number]% to [Number]%.
  • Optimised customer experience by providing effective and efficient sales assistance, employing [Skill] and [Skill].
  • Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
  • Completed sales or referred customers to sales associates for further assistance.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Provided pre-sales technical assistance and product education to increase customer satisfaction.
  • Served customers to drive sales and deliver top-quality experiences.
  • Forecasted sales trends to plan team resourcing.
  • Delivered tailored assistance to customers with disabilities.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Developed and executed sales promotions, increasing revenue through targeted campaigns.
  • Guaranteed safe exercise practice by providing thorough observation, correction and assistance.

Admin and accountant

Vijayendra Exports
06.2015 - 12.2019
  • On Daily Basis, Check the Flow for online registered customer
  • Make an entry into Dockets for Phone and in person customers and recording the feedback on services provided
  • Contact the Donors and explain the BHF policies, Health & safety and Date and time slot availability etc…
  • Provide the Gift Aid on Donor items and hand over to Delivery drivers and Donors
  • Advertising and check the price tags and print and display on items.

Education

MBA -

University of West of Scotland
2022

M.Sc - undefined

Nagarjuna university
2002

B.Sc - Computers

Nagarjuna university
2000

Skills

  • TECHNICAL SKILLS:
  • Operating System
  • MS-DOS, Windows 95/98/2000/NT
  • Packages
  • Ms-Office, Ms-Word, Power point, Outlook and Xero
  • STRENGTHS:
  • Good analytical and managerial skills
  • Self-confidence and positive attitude
  • Good communication skills
  • Hard Working

Languages

English
Fluent

Timeline

Sales Assistance

Mansoon & Accessorize
12.2023 - Current

Admin and accountant

Vijayendra Exports
06.2015 - 12.2019

Volunteer

British Heart Foundation

MBA -

University of West of Scotland

M.Sc - undefined

Nagarjuna university

B.Sc - Computers

Nagarjuna university

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Radhika Gaddam