Priya Sahu
Edinburgh
Summary
Detail-oriented and adaptable professional with a strong foundation in client services, sales, and marketing. Able to provide exceptional customer support, improve operational efficiencies, and promote team collaboration in fast-paced environments. Skilled in strategic problem-solving and resourcefulness to enhance customer satisfaction and achieve organizational objectives.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Trainee Partner
One Sided Coin
06.2024 - 01.2024
- Direct client service initiatives for BT/EE group, managing campaigns and strengthening stakeholder relationships.
- Manage 40+ daily client interactions, identifying needs and delivering tailored solutions with proactive support.
- Collaborated with cross-functional teams to ensure timely achievement of client retention targets.
- Trained and mentored team members, enhancing operational efficiency and overall performance.
Digital Marketing Executive
Fullscoop
09.2021 - 06.2022
- Managed 7+ client accounts simultaneously, efficiently coordinating deliverables, budget while meeting strict deadlines.
- Achieved 10% growth in organic traffic through strategic content planning and performance tracking.
- Translated marketing briefs into creative directives, ensuring alignment with client KPIs and brand guidelines.
- Collaborated with 10+ MARCOM teams and designers, client review meeting coordinating cross-functional project delivery and quality control.
Strategic Alliance Intern
Expertrons
Mumbai, India
04.2021 - 06.2021
- Channelized outreach program for onboarded 50 clients and customers.
- Identified and onboarded 40 experts on a platform within 3 months.
- Strengthened communication and customer service skills for successful business relationships.
Result and Market Development Intern
Bennett Coleman and Co. Ltd (Times Group)
Mumbai, India
10.2020 - 11.2020
- Drove adoption of e-newspapers and application-based news during COVID-19 reaching 500 people.
- Analysed 300+ Customer Mindsets on digital vs. physical news availability.
- Drafted excerpts on the paradigm shift from physical newspapers to digital news access.
- Bridged consumer insights to the team through effective facilitation of customer feedback and analysis.
Sales and Business Development Intern
GrayQuest Finance Ltd
Mumbai, India
07.2020 - 08.2020
- Supported 500 parents in converting their one-time fees into EMIs.
- Learned the basics of Telecalling by making 100 calls per day for a month.
- Utilized Salesforce for lead management and customer service.
Education
MSc - Marketing
University of Bath
09.2022 - 01.2024
Bachelor of Management Studies - Marketing
The University of Mumbai
06.2018 - 04.2021
Skills
- Client Relationship Management
- Project Management
- Briefing and communication
- Multitasking and Time Management
- Team Collaboration
- Adaptability
Languages
English, Hindi
Native language
Interests
Clay Modelling, Reading, Cooking
Timeline
Trainee Partner
One Sided Coin
06.2024 - 01.2024
MSc - Marketing
University of Bath
09.2022 - 01.2024
Digital Marketing Executive
Fullscoop
09.2021 - 06.2022
Strategic Alliance Intern
Expertrons
04.2021 - 06.2021
Result and Market Development Intern
Bennett Coleman and Co. Ltd (Times Group)
10.2020 - 11.2020
Sales and Business Development Intern
GrayQuest Finance Ltd
07.2020 - 08.2020
Bachelor of Management Studies - Marketing
The University of Mumbai
06.2018 - 04.2021
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