Radhamohan Kanukollu
London,UK
Summary
Business Operations and Sales Analyst with experience in multi-channel customer operations, sales performance analysis, financial reporting and global SAP transformation delivery. Currently supporting high-volume retail and digital customer operations at Entain, analysing transaction activity, performance trends and operational exceptions. Previously supported international ECC-to-S/4HANA transformation projects at Ernst & Young for clients including TSTL, ENOC and ZATCA. FMVA-Certified with strong Excel, financial modelling, forecasting and commercial analysis skills, currently pursuing the Business Intelligence & Data Analyst certification from CFI.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Manager
Entain PLC
London
12.2024 - Current
- Analyse customer, transaction and sales activity across retail and digital channels, identifying trends, exceptions and opportunities to improve operational performance.
- Monitor daily sales performance, transaction volumes and customer behaviour using internal systems and Excel-based reporting.
- Reconcile physical cash and system-reported balances through Omnia, investigating discrepancies and maintaining accurate control records.
- Support customers across multiple channels and coordinate with operations, finance and compliance teams to resolve account, payment and service-related queries.
- Track operational and commercial KPIs, highlighting unusual movements, service risks and areas requiring management attention.
- Maintain structured trackers and validate source information to improve the accuracy, consistency and reliability of performance reporting.
- Analyse recurring customer and operational issues, identify root causes and recommend practical process improvements.
- Manage multiple priorities in a high-volume environment while maintaining accuracy, data protection, regulatory compliance and customer service standards.
Senior Analyst
Ernst & Young
kolkata
06.2022 - 10.2023
- Supported global SAP ECC-to-S/4HANA transformation and implementation projects for major clients including TSTL, ENOC and ZATCA.
- Worked with international finance users, business process owners, SAP functional consultants and technical delivery teams across client locations.
- Supported requirements gathering, AS-IS and TO-BE process analysis, solution validation, testing and implementation-readiness activities.
- Reviewed existing ECC processes and helped align business requirements with SAP S/4HANA capabilities, documenting gaps, risks and improvement opportunities.
- Prepared and executed UAT and integration test scenarios, captured evidence and validated end-to-end business process outcomes.
- Logged and managed defects through investigation, resolution, retesting and business sign-off, improving visibility across global project teams.
- Built structured trackers for testing progress, defects, dependencies, risks, approvals and deployment actions.
- Produced client-ready reports highlighting implementation status, process impacts, data issues and recommended next steps
Finance Assistant(Articles)
Annadevara Associates
Vijayawada
07.2018 - 06.2021
- Prepared financial and operational reports, reconciliations and supporting schedules using Excel with strong accuracy and control discipline.
- Analysed revenue, expenditure, margins and account movements to identify trends, variances and reporting inconsistencies.
- Supported budgeting and forecasting by comparing actual performance against plans and preparing clear variance commentary.
- Developed Excel templates and financial models that improved reporting consistency and reduced repetitive manual work.
- Investigated financial discrepancies by tracing source transactions, validating calculations and documenting corrective actions.
- Communicated financial and performance information clearly to finance and non-finance stakeholders.
Education
Master of Science - Corporate Finance Management
The university of law
London, ENG01-2025
Bachelor of Business Administration - International Business
Acharya Nagarjuna University
Guntur01-2018
Skills
- Sales and Business Operations: multi-channel sales analysis, retail and digital channel performance, customer operations, sales support, transaction monitoring, query resolution
- Commercial Analysis: revenue analysis, pricing and margin analysis, sales trends, forecasting, variance analysis, KPI monitoring, performance commentary
- Data Analysis and Reporting: advanced Excel, PivotTables, Power Query, XLOOKUP, VLOOKUP, SUMIFS, dashboard reporting, data validation, exception analysis
- Business Intelligence: Power BI fundamentals, data modelling, dashboard development, data visualisation, reporting automation, SQL fundamentals
- SAP and Enterprise Systems: SAP S/4HANA, SAP ECC, SAP FI/CO exposure, CO-PA exposure, order-to-cash, finance process integration
- SAP Transformation Delivery: ECC-to-S/4HANA implementation support, requirements gathering, AS-IS/TO-BE analysis, UAT, defect management, deployment readiness
- Financial Modelling: budgeting, forecasting, scenario analysis, financial statement analysis, business performance analysis, management reporting
- Stakeholder Management: global stakeholder coordination, customer communication, cross-functional collaboration, project reporting, issue escalation
Languages
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Proficient
C2
Certification
- Financial Modelling & Valuation Analyst (FMVA), Corporate Finance Institute.
- Business Intelligence & Data Analyst (BIDA) Certification, Corporate Finance Institute – Pursuing.
Interests
- Love to read Books/Journals on business and finance
- Travelling places especially mountains
- Listening to music
Timeline
Customer Service Manager
Entain PLC
12.2024 - Current
Senior Analyst
Ernst & Young
06.2022 - 10.2023
Finance Assistant(Articles)
Annadevara Associates
07.2018 - 06.2021
Master of Science - Corporate Finance Management
The university of law
Bachelor of Business Administration - International Business
Acharya Nagarjuna University