Summary
Personal Statement
I am an efficient and organised person with over 25 years of hospitality experience including international recognised brands. My experience in this industry has given me a strong background in customer services and reception. I am cheerful optimistic and work well in a team. I have a very strong work ethic and it is my desire to succeed. I graduated in July 2022 BA (Hons) Hospitality Management and Food Studies from the university of West London and a recipient of the CHME hospitality award. Together with my personality, experience, and degree I wish to progress with a recognised and respected brand and utilise and improve the skills that I have gained through continuous training.
Overview
27
27
years of professional experience
Work History
Front Office Receptionist
Novotel London
Waterloo
06.2023 - Current
- Provide a welcoming and accommodating service to all guests, in compliance with departmental Standard Operating Procedures and hotel service standards
- Perform check-in and check-out duties while maintaining a professional, helpful and friendly attitude towards guests
- Actively promote the services and facilities available to guests within the hotel and maximise revenue by up-selling current promotions
- Liaise with other departments to ensure good communication and support
- Monitor room allocations and process invoices upon check-out
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Front of House Receptionist
Office Concierge, Holborn Bars 1
Waterhouse, London
09.2022 - 11.2022
- In addition to the reception function I was also responsible for
- Assisting tenant’s requirements
- Managing the Reception email account
- Assisting site contactors with access
- Providing monthly reports to OC and Building Manager
- Reporting any facilities issues to the relevant department
- Researching, Organising/Hosting events in the main reception lobby Completion of Site Newsletters
- Implement an annual calendar including pop ups and CSR activities
- Source incentives from suppliers that can be promoted within the building monthly newsletter.
Customer Service Assistant
Compass Group UK
03.2017 - 09.2022
- I have worked in hospitality and catering in most of the major Conferencing, Exhibition, Sporting and Event venues in London
- My last position was a part time customer service assistant at the Churchill War Rooms in Westminster London
- Included
- I worked in several positions which ranged from baristering, bar work, front of house, team leading and VIP suite waitering.
Southern Sun Hotel Group
- I started with this company in their reservation office and worked my way up to my last position as Front Office Receptionist
Southern Sun Reservations
04.1997 - 04.1999
Crowne Plaza
Johannesburg
04.1999 - 04.2001
Sandton Sun Intercontinental
04.2001 - 04.2003
Holiday Inn Durban Elangeni
04.2003 - 04.2004
- Greet guests and efficiently complete the check in and check out process
- Demonstrate in-depth knowledge of the hotel including room details and rates, hotel services and facilities, promotions, and the local area
- Code electronic keys and relay baggage instructions
- Liaise with housekeeping regarding room status
- Handle guest inquiries and requests promptly and courteously compute bills and process payments
- Airline and Group Check Inn
Education
BA Hons Degree - Hospitality Management and Food Studies
May 2022
Skills
- Technical Skills
- MS Office
- Outlook
- OPERA PMS
- Fidelio
- Core Competencies
- Organization and planning skills
- Customer service orientation
- Attention to detail and accuracy
- Information collection and management
- Integrity and reliability
- Personal Skills
- Excellent problem solving and critical thinking abilities
- Good administration skills
- Terrific interpersonal and social skills
References
References
Available on request
Interests
Hobbies and Interests
, Cooking and Baking
Watching travel documentaries
Learning about different cultures and customs
Timeline
Front Office Receptionist - Novotel London
06.2023 - Current
Front of House Receptionist - Office Concierge, Holborn Bars 1
09.2022 - 11.2022
Customer Service Assistant - Compass Group UK
03.2017 - 09.2022
- Holiday Inn Durban Elangeni
04.2003 - 04.2004
- Sandton Sun Intercontinental
04.2001 - 04.2003
- Crowne Plaza
04.1999 - 04.2001
- Southern Sun Reservations
04.1997 - 04.1999
- Southern Sun Hotel Group
University of West London - BA Hons Degree, Hospitality Management and Food Studies
Similar Profiles
Mariusz IlnickiMariusz Ilnicki
Night Receptionist at Novotel London Stansted AirportNight Receptionist at Novotel London Stansted Airport
Cezary JachymCezary Jachym
Night Auditor at Novotel London BlackfriarsNight Auditor at Novotel London Blackfriars
RADHA ELLERYRADHA ELLERY
Front Office Receptionist at Novotel London WaterlooFront Office Receptionist at Novotel London Waterloo
Carol MertzCarol Mertz
Front Office Receptionist/Front Office Receptionist/Dental Assistant at Dr. Stephen C. MoranFront Office Receptionist/Front Office Receptionist/Dental Assistant at Dr. Stephen C. Moran
Narinderjit SohalNarinderjit Sohal
Dental Front Office Receptionist/Office Administrator at Sandalwood Dental ClinicDental Front Office Receptionist/Office Administrator at Sandalwood Dental Clinic