RADHA ELLERY

Provide a welcoming and accommodating service to all guests, in compliance with departmental Standard Operating Procedures and hotel service standards.
Perform check-in and check-out duties while maintaining a professional, helpful and friendly attitude towards guests.
Actively promote the services and facilities available to guests within the hotel and maximise revenue by up-selling current promotions
Liaise with other departments to ensure good communication and support.
Monitor room allocations and process invoices upon check-out.
Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

• Confirmed transactional data.
• Maintained tidy reception area to provide visitors with positive first impression of company.
• Generated shipment invoices, prepared packages and set up deliveries for customers.
• Handled money for customers and visitors.

• Waterhouse Square London managed by CBRE
• In addition to the reception function I am also responsible for
• Assisting tenant's requirements
• Managing the Reception email account
• Assisting site contactors with access
• Providing monthly reports to OC and Building Manager
• Reporting any facilities issues to the relevant department
• Researching, Organising/Hosting events in the main reception lobby
• Completion of Site Newsletters
• Implement an annual calendar including pop ups and CSR activities
• Source incentives from suppliers that can be promoted within the building monthly newsletter

• I have worked in hospitality and catering in most of the major Conferencing
• Exhibition, Sporting and Event venues in London
• My last position was a part time customer service assistant at the Churchill War Rooms in Westminster London
• Included
• I worked in a number of positions which ranged from baristering, bar work, front of house, team leading and VIP suite waitering.

• I started with this company in their reservation office and worked my way up to my last position as

• Greet guests and efficiently complete the check in and check out process
• Demonstrate in-depth knowledge of the hotel including room details and rates, hotel services and facilities, promotions, and the local area
• Code electronic keys and relay baggage instructions
• Liaise with housekeeping regarding room status
• Handle guest inquiries and requests promptly and courteously compute bills and process payments
• Airline and Group Check Inn