Radford Daniels

• Ensured consistency in supply-demand matching through diligent monitoring and quick response to discrepancies.
• Analysed seasonal trends in product demand, adjusted forecasts accordingly to avoid stockouts or overstocks.
• Participated in sales and operations planning meetings providing vital input drawn from expert analysis of demand patterns.
• Developed effective contingency plans, reduced risk of stock shortages.
• Reduced overstock situations through precise forecasting and timely adjustments.
• Managed product purchasing for optimal stock rotation and minimised wastage.
• Created detailed reports on inventory status for management review and decision making.
• Worked closely with supply chain team, ensured seamless flow of goods from supplier to warehouse.
• Collaborated with marketing department, understood impact of promotions on future demand patterns.
• Improved operational efficiency by studying historical data and predicting future demand.
• Monitored market trends for early detection of shifts in consumer behaviour affecting product demand.
• Collaborated with sales team to ensure stock availability for anticipated customer needs.
• Conducted regular reviews on forecast accuracy, identified areas for improvement.

• Documented all phases of project life cycle; provided transparency and accountability.
• Administrated databases to guarantee data integrity and security.
• Monitored database performance, spotting and addressing issues promptly before escalation.
• Collaborated closely with IT team members to deliver integrated solutions across client organisations.
• Executed exploratory testing before formal process implementation, identifying potential issues early.
• Conducted thorough user training sessions resulting in improved staff proficiency.
• Recommended strategic changes after identifying trends from collected data which resulted in enhanced operational efficiency.
• Translated client needs into practical IT solutions, increasing customer satisfaction rates.

Here I took a year out from employment to become a stay-at-home father and dedicate myself to caring for my newborn daughter, fostering and nurturing the most important position I have ever held.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Managed multi-million pound sales desk
• Identified potential clients through networking and prospecting techniques.
• Maintained comprehensive customer database, ensuring efficient record-keeping.
• Collaborated with internal teams to ensure seamless service delivery.
• Fostered relationships with various departments at client businesses, cementing client loyalty.
• Negotiated contracts, resulting in long-term partnerships.
• Conducted market research, aiding strategic decision-making process.
• Managed key accounts to sustain business growth.
• Developed new business opportunities for increased revenue.
• Cultivated strong rapport with key client accounts, promoting retention and loyalty.
• Generated new prospect leads through industry networking and strategic partnerships.
• Monitored competitor activities, enabling proactive strategy formulation.
• Implemented sales strategies to maximise profit margins.
• Created and collaborated on tenders, resulting in successful bids.
• Ensured timely completion of projects.

• Managed escalated customer complaints, resolved issues promptly and professionally.
• Led training sessions for new recruits to enhance their communication skills.
• Handled resource allocation during peak hours to manage high call volumes effectively.
• Ensured timely resolution of technical issues for uninterrupted customer service delivery.
• Organised weekly meetings for team development and improvement in strategic planning.
• Worked closely with management, relayed frontline feedback for policy improvements.
• Maintained high-quality service by enforcing customer service standards.
• Dealt swiftly with personnel issues, maintained high staff morale and motivation levels.
• Monitored calls daily, provided constructive feedback to agents on their performance metrics.
• Fostered a positive work environment, motivated team members towards achieving targets.
• Carefully managed complaint escalations, remaining calm and professional to maintain positive customer satisfaction ratings.

• Improved office efficiency by streamlining administrative procedures.
• Handled incoming correspondence, resulting in timely responses and decision-making.
• Ensured smooth day-to-day operations with diligent oversight of office tasks.
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
• Ensured adherence to health and safety guidelines by conducting regular training sessions.
• Organized weekly meetings for effective team communication.
• Managed transport documentation for easier tracking.
• Verified shipment details against consignment notes for consistency.
• Supported team members during peak periods, maintaining productivity levels.
• Prepared and recorded clear, accurate shipping documentation.