Rachna
London
Summary
Dynamic and enthusiastic professional with expertise in hospitality service, food plating, and presentation. Skilled in operating kitchen equipment and managing social media accounts, complemented by strong organisational and interpersonal communication abilities. Adept at multitasking and prioritisation, with a background in children care and a bakery course from IHM. Committed to maintaining neatness and cleanliness while delivering exceptional service.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Property Service Assistant
RVA Property Service
2024.08 - 2026.05
- Supported daily property service operations and administrative tasks.
- Assisted with communication between clients, tenants, and management teams.
- Maintained organised records and important documentation.
- Helped ensure smooth and professional property o
Customer Service Assistant
Sky Fibre and Foam
2024.04 - 2024.08
- Managed customer enquiries and maintained service records.
- Worked effectively within team to achieve operational targets.
- Demonstrated strong communication and organisational skills.
- Maintained professional and customer-focused approach.
Supervisor
Poundland
2023.05 - 2024.03
- Supervised staff and supported daily store operations.
- Managed customer concerns professionally and efficiently.
- Organised stock and maintained accurate inventory records.
- Developed leadership, multitasking, and problem-solving skills.
- Ensured high standards of customer service and teamwork.
Hospitality Team Member
Turtle Bay
2023.05 - 2023.09
- Delivered excellent customer service in busy hospitality environment.
- Worked collaboratively with team members to maintain high service standards.
- Developed strong communication and interpersonal skills.
Customer Service Assistant
San & Remo Café
2023.01 - 2023.05
- Assisted customers and maintained professional service standards.
- Supported daily operations in fast-paced environment.
- Demonstrated teamwork, reliability, and communication skills.
Education
CACHE Level 3 Award - Health and Social Care
NCFE CACHE
London 2025.01 - 2026.01
Computer Science
University of West London
London 2023.02 -
12th Grade -
HBSC Board
Kurukshetra03.2020
10th Grade -
HBSC Board
Kurukshetra03.2018
Skills
- Property administration support
- Customer and tenant communication
- Microsoft Excel, Word & Outlook
- Property management software
- Records and document management
- Team coordination and supervision
- Problem-solving and multitasking
- Organisation and time management
- Complaint handling and customer service
- Professional communication skills
- Attention to detail
- Social media and digital communication
- Microsoft office suite mastery
- Decision-Making aptitude
- Costumer engagement
- Payment collection
Certification
- Diploma in Computer Applications (2021)
- Proficient in Microsoft Excel, Word, Outlook, and property management software
LANGUAGES
English – Fluent
Hindi – Fluent
Punjabi – Fluent
PROFILE FOR PROPERTY MANAGEMENT ROLES
My experience in property services, customer support, administration, and supervision has helped me develop strong organisational, communication, and problem-solving skills that are essential in property management. My education and professional background have strengthened my ability to work with people from diverse backgrounds, manage records accurately, and support smooth day-to-day operations in a professional environment.
Timeline
CACHE Level 3 Award - Health and Social Care
NCFE CACHE
2025.01 - 2026.01
Property Service Assistant
RVA Property Service
2024.08 - 2026.05
Customer Service Assistant
Sky Fibre and Foam
2024.04 - 2024.08
Supervisor
Poundland
2023.05 - 2024.03
Hospitality Team Member
Turtle Bay
2023.05 - 2023.09
Computer Science
University of West London
2023.02 -
Customer Service Assistant
San & Remo Café
2023.01 - 2023.05
12th Grade -
HBSC Board
10th Grade -
HBSC Board