COO - Lead Business Manager - Cross Product & Platform Solutions ( FIC Structuring)
Deutsche Bank
2022.04 - Current
Led and executed strategic plans for cross-product and platform solutions, aligning business objectives with operational capabilities to enhance overall performance.
Demonstrated proficiency in structuring solutions across various fixed-income products, showcasing a comprehensive understanding of the cross-product structuring landscape.
Trader’s Assistant (AVP) for Structure Credit Derivatives- Repackaging Desk
2017.01 - 2020.03
Structured Credit Operation’s lead reporting into Head of Credit Derivatives.
Associate / Asst. Vice President - Structure Credit Derivatives
2011.07 - 2016.12
Prepare and process swap tickets, Manage Trade life cycle event such as variable rate fixings (ISDA reg.), Redemptions & Call notifications, Task Queries, Cashflow management.
Pre confirmation of OTC trades -Confirming the cash flows /Application of funds, Liaising with Client/MO/FO cash flows settlement
Working on discrepancies like DCF/Rate/Index/Notional/Demons.
Education
Master in Business Administration (MBA) -
Cardiff, Wales University, UK
2007.01 - 2008.04
Bachelor in Commerce - undefined
St Marys College, India
2003.01 - 2006.04
Certification
FCA Certification - 1.UK Financial Regulations
FCA Certification - 2.Securities
Custom
Global Markets – IBOR Transition, Led a comprehensive IBOR transition project, specializing in the remediation of trades to align seamlessly with IBOR cessation protocols. Successfully navigated intricate financial landscapes, implementing strategic solutions to ensure a smooth transition. Demonstrated expertise in optimizing trade processes and adhering to industry standards, contributing to the project's overall success. This initiative showcased my ability to drive precision and effectiveness in addressing critical IBOR-related challenges Global Markets – Debt Solutions Group – Repack, The Trading’s main IT system (“SPV Database - Repack”) contains an inventory of all live and historic vehicle, series and trade information booked through the Repack (Repackaging – SPV) platform. It was recognised that there are a number of issues with the platform, impacting support costs, control risk and business performance.
Task: Requirements and Functional Design - Overall project management - Analysis of Repack business requirements, existing functionality and gaps - Facilitated agreement between stakeholders. Global Markets –Fixed Income - Brexit, Analysis & Mobilisation of Operations in near locations to ensure the movement (If any) is smooth and the bank is fully prepared on the outcome of Brexit.
Governance project to direct and control delivery of operational capabilities to support the Fixed Income Business in UK and European Location with aim to enable trade capture, settlement and management of Trades are performed sustainably.
Requirements and Functional Design - F2B requirements Gathering - Booking Model Changes - Regulatory ReportingControl Framework - Operational Readiness - Post Migration Warranty - BAU Asset Migration - Legal & Client Onboarding - Client & Agent Bank Relationships Cost Efficiency, I have Implemented custodial account monitoring and cost allocation process for charges incurred by trustees and custodian where - I have introduced an invoicing process that has been agreed with trustees where the process will efficiently deal with the allocation of costs to relevant business areas in relation to custodian accounts set up in relation to Repack transactions. Process ensures that the population of accounts with trustee is monitored and managed closely and costs associated with dormant accounts are reduced and have resulted in prospects of cost managements and controls. (2016) Transitions, Optimized the bank's OPEX schedule by strategically planning and executing work transitions between locations (e.g., Birmingham to India, London to India). Developed a tailored training program to manage the complexity of tasks, ensuring a seamless transfer of roles and knowledge. (2014 & 2017) Capacity Re-modelling, Conducted a comprehensive analysis within the credit sphere to identify actual requirements, leading to a restructuring of work processes and increased efficiency. Enhanced the capacity of RTB functional teams by 20% through a refined capacity model and the introduction of control measures. (2015)
Timeline
COO - Lead Business Manager - Cross Product & Platform Solutions ( FIC Structuring)
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD
<ul><li>Led architecture design and RFP solutioning for multimillion-dollar transformation programs on OCI, AWS, and Azure.</li><li>Delivered scalable, cloud-native solutions for modernization, integration, and automation across global clients.</li><li>Partnered with Sales, Product, and GTM teams to create compelling proposals and increase deal win rates.</li><li>Conducted C-suite workshops to define transformation roadmaps and align cloud strategy with business outcomes.</li><li>Designed AI/ML-enabled automation frameworks that improved process efficiency by 30%.</li><li>Supported deals in areas like mainframe migration, platform reengineering, and QA services.</li></ul> at Genpact India<ul><li>Led architecture design and RFP solutioning for multimillion-dollar transformation programs on OCI, AWS, and Azure.</li><li>Delivered scalable, cloud-native solutions for modernization, integration, and automation across global clients.</li><li>Partnered with Sales, Product, and GTM teams to create compelling proposals and increase deal win rates.</li><li>Conducted C-suite workshops to define transformation roadmaps and align cloud strategy with business outcomes.</li><li>Designed AI/ML-enabled automation frameworks that improved process efficiency by 30%.</li><li>Supported deals in areas like mainframe migration, platform reengineering, and QA services.</li></ul> at Genpact India