Rachel Wilby
Delivery Co-ordinator
Wakefield,West Yorkshire
Summary
Enthusiastic professional with demonstrated success supervising staff and building teams. Proven history of achieving goals by monitoring employee performance and coaching staff on effective processing methods. Excellent communication and social skills with colleagues, customers and distribution in a retail environment.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Delivery Co-ordinator
Next
Wakefield, West Yorkshire
Dec 2021 - Current
- Communicate with distribution to manage the receipt and return of stock deliveries each day.
- Mentor back of house team to exceed productivity targets, resulting in less required man hours.
- Deliver performance reviews, personal development plans and set challenges to achieve KPI driven targets.
- Lead hiring manager for the entire recruitment process, from initial application to induction.
- Handling of disciplinary meetings in line with HR guidelines.
- Completion of administrative work including health and safety, incident reporting and end of day banking.
- Day to day running of the store in absence of the store manager; including managing sales team and back of house simultaneously.
Sales Assistant
Next
Wakefield, West Yorkshire
Jun 2016 - Dec 2021
- Worked energetically to maintain efficient operations during peak trading hours.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Dealt with interest free credit options, delivering all key information to the customer throughout the entire ordering process.
- Acted independently to run the back of house team in absence of the delivery co-ordinator.
Education
Bachelor of Arts - Photography - 2:1
Sheffield Hallam University
2015 - 2018
Foundation Degree in Arts -
Wakefield College
2014 - 2015
A-Levels - English Language, Art & Design and Photography
Wakefield College
2012 - 2014
11.5 GCSEs A*-C - including English and Maths
Horbury Academy
2007 - 2012
Skills
- Store management
- Staff mentorship and training
- Performance development planning
- Staff rota management
- Merchandising
- Stock management
Timeline
Delivery Co-ordinator
Next
Dec 2021 - Current
Sales Assistant
Next
Jun 2016 - Dec 2021
Bachelor of Arts - Photography - 2:1
Sheffield Hallam University
2015 - 2018
Foundation Degree in Arts -
Wakefield College
2014 - 2015
A-Levels - English Language, Art & Design and Photography
Wakefield College
2012 - 2014
11.5 GCSEs A*-C - including English and Maths
Horbury Academy
2007 - 2012
Similar Profiles
Jessica TweddleJessica Tweddle
Sales Assistant at NextSales Assistant at Next
Khaula NawabKhaula Nawab
Sales Assistant at NextSales Assistant at Next
Anesha KhalifaAnesha Khalifa
Projects & Communications Manager at NextProjects & Communications Manager at Next
Sinead SmylieSinead Smylie
Sales Manager at NextSales Manager at Next
Anita Charles-EtagarAnita Charles-Etagar
Clinical Observer in Paediatrics at Pinderfields General HospitalClinical Observer in Paediatrics at Pinderfields General Hospital