Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHEL NAOMI CASE

Liverpool

Summary

Dedicated and accomplished professional with 15+ years of working in the health care and social care sector, and a proven track record in social work, caregiving, and community engagement. Possesses a diverse background spanning multiple roles within the social services sector, showcasing expertise in areas such as special educational needs, young adult and family support, and safeguarding.

Overview

22
22
years of professional experience

Work History

Service Coordinator -Learning Disabilities & Neur

Carers Hub Lambeth
01.2021 - Current
  • Successfully supported over 100 unpaid carers through personalized 1:1 sessions, resulting in increased confidence and improved caregiving skills.
  • Led and facilitated bi-weekly peer support groups attended by an average of 15 carers, creating a supportive network that promoted shared experiences and practical advice.
  • Efficiently managed administrative tasks, resulting in a 20% reduction in referral processing time and improved access to support services.
  • Conducted assessments for 50 caregivers, leading to the development of tailored care plans that addressed their specific needs and challenges.
  • Identified and reported safeguarding concerns promptly, leading to timely interventions and ensuring the safety of vulnerable individuals.
  • Collaborated with local healthcare providers and social services to create a comprehensive care approach, improving the overall well-being of both carers and care recipients.

Social Worker

Family Safeguarding Team
07.2020 - 12.2020

· Led Family Safeguarding Team as head case worker, using strengths-based methods and motivational interviewing. Met deadlines, recorded data, and guided effective meetings.

· Applied intervention theories, analysing data for impactful reports as social worker in Family Safeguarding Team. Collaborated with peers, optimizing outcomes for over 10 families and children.

Night Concierge (Bank)

Evolve Housing + Support
02.2018 - 06.2019
  • Safeguarded 10 hostel residents' well-being through proactive night patrols and crisis interventions, addressing social challenges like substance dependency, mental health issues, and poverty.
  • Documented and enhanced support efforts by engaging 10 residents, maintaining thorough shift reports, and collaborating with a team to ensure effective care and security.

Student Social Worker (2nd Placement)

The Children’s Trust
10.2018 - 05.2019

Applied a strengths-based approach to work with over 10 children and families undergoing neurorehabilitation, young people with health needs and supported children within the residential schools’ houses. Conducted assessments, built chronology of events and Eco mapping, and delivered reports. Negotiation for transitions or to appropriate community services through multidisciplinary discharge planning. Liaised with external professionals and addressed and responded to safeguarding concerns. Direct work through classroom assistance with non-verbal young people expressing themselves through music and life story work.

Residential Support Worker (Bank)

High View Care Services
11.2016 - 01.2019

· Fostered a secure and vibrant atmosphere for acquired brain injury residents by orchestrating engaging physical and social activities, leading to enhanced well-being and interaction.

· Spearheaded the provision of nutritious meals, upkeep of cleanliness, and cultivation of a health-conscious lifestyle through active participation in exercise regimens, resulting in improved individual development and meticulous daily documentation.

Sessional Support Worker

Help for Carers – Young Carers Project (Formally Crossroads Care)
07.2016 - 06.2018

Supported lead staff with off-site activities by working closely with over 20 children with a caring role at home to experience respite, by providing a safe space to engage with their peers in an age appropriate way. Safeguarding of children within care including risk assessment and reporting.

Student Social Worker (1st Placement)

AGEUK
10.2017 - 05.2018

Identified and conducted hospital and home assessments for older people at risk of social isolation when discharged from hospital by taking a collaborative approach to working with community and health services. Offered ongoing assistance with care packages, referrals into local authority for care and occupational therapy needs. Acted as an advocate surrounding emerging matters including housing. Information & advice including welfare & benefits applications and appeals and support with digital inclusion IT sessions.

Independent Childminder

Nana Raes
05.2013 - 07.2016

Planned, provided and executed play-based activities that promoted stimulation to support 50 children’s intellectual, physical, social, emotional and language development in line with the Early Years Foundation Stage (EYFS); planning and recording of individual learning plans. Ensured a safe and healthy environment through safeguarding and risk assessments and the promotion of a healthy lifestyle through physical activities and a healthy balanced diet and routines. Encouraged positive social skills in 50 children by modelling positive communication.

Respite Carer

Crossroads Care – South Thames
11.2012 - 01.2015

Provided relief for parents of children with disabilities by giving regular care for their children with disabilities. Engaged in a manner appropriate to the skill level and understanding of the child; setting appropriate boundaries, supervision & maintaining a safe, positive and empowering environment. Encouragement of the child to participate in the planning and organising of activities and writing sessional reports.

Family Support Worker

Grange Park Parent Assessment Unit, Thornton Heath
01.2012 - 01.2013
  • Collaborated with 5 families in a supervised setting, implementing child protection plans, conducted observations, generated reports, and liaised with social services and healthcare professionals. Enhanced child safety through coordinated efforts, improved family communication, and informed decision-making.

Support Worker (Waking Night)

Independence Homes
01.2011 - 11.2011

· Ensured the safety and well-being of 30 adults with epilepsy and learning disabilities during overnight hours, maintaining a clean and organized residential environment while providing essential personal care and facilitating daily activities.

· Administered scheduled and as-needed medications, conducted diligent hourly assessments of 30 service users, and delivered comprehensive hand-over reports morning staff, contributing to seamless and effective continuity of care.

SEN, Nursery Assistant, Teaching Assistant

Recruitment Agencies (Prospero Teaching, Horizon Teachers, Protocol Education, BS Social Care)
02.2010 - 12.2010

· Facilitated educational and social growth for 95 diverse students by providing personalized care, academic aid, and note-taking support, resulting in enhanced learning experiences and development.

· Collaborated with 20 teachers to devise and implement session plans, demonstrating organizational skills and creating comprehensive records, contributing to effective educational support and progress tracking.

Residential Support Worker

South London YMCA
02.2009 - 02.2010

· Collaborated with over 40 homeless adults at a hostel, providing direct assistance. Managed a caseload of vulnerable individuals, achieving streamlined support.

· Orchestrated routine support plan meetings, emphasizing goal establishment and progression towards independent living. Resulted in enhanced resident outcomes and successful transitions.

· Led arrears and housing administration while liaising with healthcare experts to devise comprehensive care strategies. Efficiently oversaw housing benefit processes, boosting successful applications and resolving inquiries.

Teaching Assistant

Kingsdale Foundation School
09.2008 - 02.2009

· Supported and coached over 100 students in the classroom, providing reading assistance and personalized curriculum-based guidance, resulting in enhanced learning engagement and performance.

· Pioneered the creation of targeted learning resources tailored to the specific learning support requirements of 78 individual, fostering an empowering and motivating atmosphere that led to significant academic progress among underachieving pupils.

Neighborhood Detached Youth Worker

The Old Library
04.2006 - 01.2009

· Spearheaded the promotion of safety and wellbeing among 100 young individuals within familiar environments, including local youth clubs and housing estates. Leveraged compelling presentations to secure access to a spectrum of educational, training, and social opportunities, resulting in heightened engagement and participation.

· Orchestrated and executed out-of-school initiatives tailored for marginalized 50 students, facilitating substantial personal development and the establishment of individualized goals. This effort contributed to improved inclusion, matriculation rates, and measurable positive outcome.

Midday Meal Suoervisor

The Elmgreen School
05.2006 - 07.2008

· Facilitated student supervision during lunchtimes, fostering social learning and advocating healthy living via activities and diet.

· Delivered educational support encompassing homework aid, ICT direction, and reading assistance, enhancing matriculation preparation and academic results.

Youth Worker

Emmanuel Community Youth Centre
03.2002 - 04.2006

· Strategically assessed activities through meticulous risk analysis, resulting in a 100% accident-free record across all sessions throughout the tenure.

· Empowered and positively impacted the lives of over 50 young individuals, delivering personalized guidance that significantly bolstered their self-confidence and adeptness in decision-making.

· Orchestrated a captivating series of activities that precisely aligned with attendees' interests, yielding a noteworthy 95% increase in participation. Enthusiastic feedback from young people and their parents/guardians underlined the success of these initiatives.

Young Adult Carers Project Lead

Carers Hub Lambeth (Previously Help for Carers
08.2018 - Current
  • Facilitated participatory organizational approach for young carers aged 15-21, orchestrating peer support initiatives and events. Collaborated to discern group needs, resulting in tailored 1:1 sessions targeting education, wellbeing, and self-esteem.
  • Strengthened support network through individualized meetings, effectively addressing safeguarding concerns. Fostered coordination among parents, educational institutions, and local services, enhancing holistic well-being of young carers

Education

PG-Diploma - Special Educational Needs

University of East London
London
2020

Bachelor of Arts - Social Work

London South Bank University
London
2019

C&G Level 3 - Home Based Childcare

Lambeth College Brixton
London
2013

BTEC National Diploma in Care - National Diploma in Care

Croydon College, Croydon
London
2005

Skills

  • Conflict Resolution and Problem-Solving
  • Cultural Competency and Diversity Awareness
  • Communication Skills
  • Empathy and Active Listening
  • Case Management
  • Counseling and Therapeutic Techniques
  • Assessment and Evaluation
  • Crisis Intervention
  • Microsoft word & Excel

Timeline

Service Coordinator -Learning Disabilities & Neur

Carers Hub Lambeth
01.2021 - Current

Social Worker

Family Safeguarding Team
07.2020 - 12.2020

Student Social Worker (2nd Placement)

The Children’s Trust
10.2018 - 05.2019

Young Adult Carers Project Lead

Carers Hub Lambeth (Previously Help for Carers
08.2018 - Current

Night Concierge (Bank)

Evolve Housing + Support
02.2018 - 06.2019

Student Social Worker (1st Placement)

AGEUK
10.2017 - 05.2018

Residential Support Worker (Bank)

High View Care Services
11.2016 - 01.2019

Sessional Support Worker

Help for Carers – Young Carers Project (Formally Crossroads Care)
07.2016 - 06.2018

Independent Childminder

Nana Raes
05.2013 - 07.2016

Respite Carer

Crossroads Care – South Thames
11.2012 - 01.2015

Family Support Worker

Grange Park Parent Assessment Unit, Thornton Heath
01.2012 - 01.2013

Support Worker (Waking Night)

Independence Homes
01.2011 - 11.2011

SEN, Nursery Assistant, Teaching Assistant

Recruitment Agencies (Prospero Teaching, Horizon Teachers, Protocol Education, BS Social Care)
02.2010 - 12.2010

Residential Support Worker

South London YMCA
02.2009 - 02.2010

Teaching Assistant

Kingsdale Foundation School
09.2008 - 02.2009

Midday Meal Suoervisor

The Elmgreen School
05.2006 - 07.2008

Neighborhood Detached Youth Worker

The Old Library
04.2006 - 01.2009

Youth Worker

Emmanuel Community Youth Centre
03.2002 - 04.2006

PG-Diploma - Special Educational Needs

University of East London

Bachelor of Arts - Social Work

London South Bank University

C&G Level 3 - Home Based Childcare

Lambeth College Brixton

BTEC National Diploma in Care - National Diploma in Care

Croydon College, Croydon
RACHEL NAOMI CASE