RACHELLE T. SOMBERO
San Jose Del Monte, Bulacan, Central Luzon, PHL,Bulacan
Summary
Proactive Virtual Assistant skilled in managing diverse administrative tasks and enhancing operational workflows. Cultivates positive client interactions through effective communication and problem-solving. Aims to elevate business performance by streamlining processes and improving customer engagement. Detail-oriented Virtual Assistant with expertise in order processing and inventory management. Streamlined email handling and prioritised messages to enhance client communications. Committed to delivering outstanding administrative support and ensuring customer satisfaction.
Overview
17
17
years of professional experience
Work History
Virtual assistant
Amazon Seller TFD
06.2023 - Current
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Provided day-to-day administrative support, improving overall business efficiency.
Virtual assistant
Amazon Seller JM PRIME
05.2015 - 05.2023
- Order processing
- Inventory management
- Drop shipping
- Fulfilled by Amazon manangement
- A-z and feedback management
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
Virtual assistant
Nomorerack (CHOXI)
09.2014 - 04.2015
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
Customers Service Representative
Alta Resources (KHOLS)
08.2012 - 08.2013
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
Medical Representative
Meyers Pharmacueticals
03.2012 - 10.2012
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
Sales Executive
Metis Apax
11.2011 - 01.2012
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Achieved company targets by implementing successful sales strategies.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Established clear communication channels with clients, keeping them informed about new products and services.
- Demonstrated strong communication and time management skills to meet and exceeded sales targets.
Volunteer Nurse
Tuguegarao Peoples Emergency Hospital
Tuguegarao City, Cagayan
08.2009 - 02.2010
Education
BS - NURSING
Perpetual Help College
Manila01-2008
Secondary -
Cagayan National High School
01-2003
Elementary -
Sta. Maria Central School
01-1999
Skills
- Encoding
- Computer literate
- Flexible
- Punctual
- Responsible
- Adaptability
- Ability to work with or without supervision
- Order processing
- Inventory management
- Email handling
- Drop shipping
- A-Z claims management
- Customer relationship management
- Customer service
- Time management
- Communication skills
- Problem solving
- Appointment scheduling
- Feedback management
- Data entry
- Multitasking
- Client support
- Task prioritization
- Administrative support
References
Available upon request
Custom Section
- Amazon Seller TFD, Virtual assistant, 2023-06-01, current
- Amazon Seller JM PRIME, Virtual assistant, 2015-05-01, 2023-05-31
- Nomorerack (CHOXI), Virtual assistant, 2014-09-01, 2015-04-30
- Alta Resources (KHOLS), Customers Service Representative, 2012-08-01, 2013-08-31
- Medical Representative
- Metis Apax
- Tuguegarao Peoples Emergency Hospital, Volunteer Nurse, Tuguegarao City, Cagayan, 2009-08-01, 2010-02-28
Timeline
Virtual assistant
Amazon Seller TFD
06.2023 - Current
Virtual assistant
Amazon Seller JM PRIME
05.2015 - 05.2023
Virtual assistant
Nomorerack (CHOXI)
09.2014 - 04.2015
Customers Service Representative
Alta Resources (KHOLS)
08.2012 - 08.2013
Medical Representative
Meyers Pharmacueticals
03.2012 - 10.2012
Sales Executive
Metis Apax
11.2011 - 01.2012
Volunteer Nurse
Tuguegarao Peoples Emergency Hospital
08.2009 - 02.2010
BS - NURSING
Perpetual Help College
Secondary -
Cagayan National High School
Elementary -
Sta. Maria Central School