Rachell Croman
Bidst,Ch
Summary
Experienced beauty therapist and customer service professional with a Level 2 qualification in beauty therapy and nail technology, complemented by expertise in spray tanning. Demonstrates strong administrative and organisational skills, including call centre operations, conference coordination, and office management. Proficient in handling customer complaints, cash handling, stock rotation practices, and ensuring compliance with licensing laws. Adept at delivering outstanding customer service while maintaining pub safety procedures and food preparation standards. Career focus includes leveraging extensive client relations experience to drive sales growth and enhance operational efficiency.
Friendly and outgoing [Job Title] with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in [Area of certification].
Reliable and personable, combining excellent communication and teamwork skills. Demonstrated ability to manage time effectively and adapt to fast-paced environments. Ready to contribute to customer satisfaction and operational efficiency in [Desired Position] role.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Bar Staff/Bar Manager
Coach & Horses
Gresby, Wirral
11.2021 - 02.2025
- Company Overview: Family run business
- Working with a family run business, as bar staff and then with a promotion to bar management meeting the needs of the staff and customers duty includes ordering the stock take each week, making sure the cellar was clean and tidy and all maintenance is kept well with rota of cleaning the equipment
- Banking the takings, covering staff for sick and holidays
- Opening up the pub setup the bar before opening and closing down the bar at night time, checking fire alarms for health and safety
- Making sure the pub is clean and tidy every day fridges or stock, washing is done for bar mats and towels glasses or stocked up for the right beers and spirits, cleaning up hovering and and the garden is brushed and tables or clean
- Printing out rota and and and training is needed with staff
- Family run business
Nail Technician/Beauty Therapist
Marvel-ous nails
Wallasey
06.2018 - 02.2025
- Company Overview: Busy salon as rent a chair bissy salon
- I am full qualified nail technician and beauty therapists and a lash technician
- I do lash tint eyebrow tints eyebrow tidy, waxing legs underarms, gel nails acrylic and dipping powder nsi trained spy tan trained
- I want to further my career with new and up and coming technology techniques in the industry
- I do all salon duties in the hairdresser and beauty appointments
- Clean and tidy to high standards
- Taking telephone calls booking appointments, and make refreshments for customers in the salon
- Fantastic customer services as I believe in having the best experience in a salon and having over 10 years experience in customer services
- Busy salon as rent a chair bissy salon
Bar Staff
Horse And Jockey
Upton
04.2018 - 02.2025
- Customers service bar person serving customer, with polite manner, helping set up the bar cashing up at night
- Changing the barrels gas bottles taking weekly deliveries stocking up the shelves keeping the bar clean and tidy
Customer Assistant
Sainsbury's
Upton, Wirral
12.2017 - 01.2018
- Cashier/ stock control temporary position in Sainsbury's Upton village for a bissy time at Christmas
- I work towards grate customer services to customers on the tills
- I was trained to stock up the shelves keep them all neat and tidy and replace missing stock
Barmaid
Bar Staff
Wirral
09.2016 - 12.2016
- Working behind bar interacting face to face with customers taking orders and serving alcoholic beverages, soft drinks and taking food orders as well as serving the food, liaising between the front of house and the kitchen porters and chefs
- Also, cash handling bottling up and various other duties involved in working in a public house
- On various shifts over weekends and weekday evenings
Secretary/Sales support
Fannin UK
Newbury, Barkshire
01.2014 - 08.2014
- Company Overview: Combination of Administrative and PR work
- My role at Fannin UK was a combination of Administrative and PR work
- I would assist with other Sales Representatives to organize meetings and conferences for medical professionals
- I would help to write the invitation's, ensure that they were then sent out and received by the medical professionals and establish whether they would require any further assistance during their stay, such as booking their transport, hotels, and providing the with maps and information regarding the area for during their stay
- My role was to ascertain that the clients felt comfortable and possessed all they needed during their stay and attendance at the conferences
- As a people person, I thoroughly enjoyed this role and went out of my way to arrange evening meals for the clients and to make local recommendation's
- The other half of my role focused on the administration behind the conferences
- I would help the team to reserve a conference room, plan and write the invitation's and organize and order catering and office supplies for these events
- I would also be the first point of call for the clients to gain more information, arrange their stay or even to meet and greet the clients upon their day of arrival
- Combination of Administrative and PR work
Services Adviser
The Contact Company
08.2009 - 11.2013
- Company Overview: Outsource call center
- As an outsource call center, I was trained to deal with different campaigns to a very high standard of customer service as an adviser for almost 4 years with the company
- I've worked for the BBC on digital switch-over and after-care department, also with application's over the phone
- Also, I took orders for the Jewelry Channel via their live TV auctions which consisted of working on fast inbound calls and also for DPD couriers
- Furthermore, I assisted customers from Amazon, River Island and other retailers
- As a result of my time spent there, I achieved an NVQ Level 2 in Customer Service
- Outsource call center
Education
NVQ - beauty therapy nail technician
Wirral met college
09.2017 - 6 2018
NVQ Level 2 - Beauty therapy
Wirral met
Birkenhead, Wirral 09/2018 - 09/2019
GCSEs - English,maths,science,food education, art
Oldershaw secondary school
Wallasey, Wirral 09/1993 - 06/1996
Skills
- Customer Service
- Beauty therapy
- Beauty therapists level two qualified
- Nail technician level two
- Spy tan qualified
- Administrative
- Call centre
- Conferences
- Client
- Clients
- Meetings
- Money
- Office
- Nice
- PR
- Progress
- Sales
- Pub safety procedures
- Handling customer complaints
- Knowledge of licensing laws
- Stock rotation practices
- Cash handling
- Food preparation
- Outstanding customer service
- Till and cash handling
- Beer gas changing
Certification
- Beauty therapy, 06/01/18
- Level two beauty therapy and nail technician level two, 06/01/18
- Spy tan qualified, 06/01/18
- Lash technician, 06/01/18
- driving license
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Love visiting historical places
- Watching motor bike racing and circuits
Timeline
Bar Staff/Bar Manager
Coach & Horses
11.2021 - 02.2025
Nail Technician/Beauty Therapist
Marvel-ous nails
06.2018 - 02.2025
Bar Staff
Horse And Jockey
04.2018 - 02.2025
Customer Assistant
Sainsbury's
12.2017 - 01.2018
NVQ - beauty therapy nail technician
Wirral met college
09.2017 - 6 2018
Barmaid
Bar Staff
09.2016 - 12.2016
Secretary/Sales support
Fannin UK
01.2014 - 08.2014
Services Adviser
The Contact Company
08.2009 - 11.2013
NVQ Level 2 - Beauty therapy
Wirral met
09/2018 - 09/2019
GCSEs - English,maths,science,food education, art
Oldershaw secondary school
09/1993 - 06/1996
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