Rachel (Kuan Yow) Soo
Cheras,Malaysia
Summary
Accomplished professional specializing in enterprise application integration with a strong ability to analyze client requirements and translate them into functional specifications. Proven expertise in project management documentation and financial reporting, ensuring effective collaboration across development teams. Skilled in business analysis, system testing, and quality assurance, contributing to successful project delivery.
Overview
39
39
years of professional experience
Work history
System software consultant
Shop BI
Shanghai, China
2019.01 - 2024.12
- Participated in project meetings, contributed valuable insights on system feasibilities.
- Written functional specifications for system developers based on system studies and completed regular updates to incorporate changes.
- Developed and implemented system testing plans in support of deployments.
- Led user acceptance testing exercises, ensured system meet client/user operation.
- Facilitated training sessions, ensured user competency in newly deployed software solutions.
- Maintained documentation.
- Translated user operation manual from Chinese to English.
System software consultant
Shanghai Infortech
Shanghai, China
2013.03 - 2018.12
- Participated in project planning meetings, contributed valuable insights on system feasibilities, and outlined needs to meet clients requirement.
- Written functional specifications for systems developers based on system feasibility studies to meet client requirements.
- Developed and implemented system testing plans in support of deployments.
- Led user acceptance testing exercises, ensured system meet client/user operation.
- Facilitated training sessions, ensured user competency in newly deployed software solutions.
- Maintained documentation and provided clarity in system operations protocol.
- Translated user operation manual from Chinese to English, Chinese to Indonesian.
- Provided system support to end user.
Chief operating officer
Infortech MSC Bhd
Cyberjaya, Malaysia
1986.03 - 2012.12
- Optimised resource allocation to maximise output and minimised waste.
- Bolstered company's market presence with strategic partnerships.
- Directed staff training programmes to ensure competency and skill development.
- Ensured compliance with regulatory standards.
- Designed & developed application products, i.e. Accouting System, Hospitality Management System, F&B POS System.
- Designed & developed customize application to meet client business needs.
- Improved system efficiency by performing regular software update to ensure compliance with regulatory.
- Designed user-friendly interfaces to improve user experience
- Implemented software updates, enhancing system capabilities.
- Collaborated with developers, optimised application performance on different platforms.
Skills
- Understanding user experience
- Enterprise application integration
- Resource allocation expertise
- System analysis
- User interface design
- Team leadership
- Project management
- Documentation writing
- Financial reporting
- Business analysis
- System test/Quality assurance
Languages
Chinese (Cantonese)
Native
English
Fluent
Chinese (Mandarin)
Fluent
Malay
Fluent
Indonesian
Fluent
Japanese
Elementary
Timeline
System software consultant
Shop BI
2019.01 - 2024.12
System software consultant
Shanghai Infortech
2013.03 - 2018.12
Chief operating officer
Infortech MSC Bhd
1986.03 - 2012.12