Summary
Overview
Work history
Education
Skills
Volunteering
Affiliations
References
Timeline
Generic

Rachel Alice Grundy

Blyth,Northumberland

Summary

Driven individual with knack for captivating audiences and delivering memorable performances. Adept in communication and improvisation, showcasing strong collaboration and adaptability skills. Ready to bring energy and creativity to enrich productions and engage audiences.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Historical Interpreter & Performer/Film Tour Guide

Alnwick Castle
Alnwick, Northumberland
03.2025 - Current
  • Perform scripted and improvised interactions with visitors, adapting language, mannerisms, and knowledge to the historical context.
  • Deliver live demonstrations of historical crafts and daily life activities.
  • Research historical eras, events, and personas to ensure authentic and informed representation for Medieval Life Explored talks.
  • Deliver engaging broomstick lessons for budding witches and wizards in a familiar filming location.
  • Deliver detailed Alnwick on Location Film tours across the castle grounds.
  • Ensured safety at events by managing crowd control effectively.
  • Point of contact for visiting schools, delivering workshops, tours and activities.

Games Coordinator/Axe Throwing Coach

LVLS
Newcastle upon Tyne
09.2023 - 03.2025
  • Greeted customers in a timely and effective manner.
  • Offered professional, friendly service at all times to maximise customer comfort and enjoyment.
  • Completed closing procedures through ensuring all magnets and lights are switched off and all devices are placed on charge, leaving working areas clean, tidy and secure.
  • Maintained expert knowledge of the health and safety regulations regarding the escape rooms.
  • Performed opening procedures such as resetting the escape rooms and making sure everything is ready for thorough customer arrival preparations.
  • Instructed customers on health and safety procedures for escape rooms, axe throwing and VR experiences.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.

Customer Assistant

Pavers
Shiremoor, North Tyneside
01.2023 - 09.2023
  • Upsell with shoe care products and bags.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Complete online orders by picking and packing.
  • Advised customers on availability, pricing and location of products.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisted customers with varying questions using product knowledge and service expertise.

Customer Service Advisor

EE
North Shields, North Tyneside
09.2022 - 11.2022
  • Worked with call handling technology to respond to increased customers within target timeframes.
  • Followed up on unresolved customer issues to research and correct problems.
  • Offered prompt solutions to maintain customer satisfaction.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Answered 20+ telephone calls per day with professionalism.
  • Listened actively to offer accurate information and best solution to their needs.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Transferred customer calls to respective department or personnel to address specific issues.

Customer Assistant

Vue
Cramlington, Northumberland
06.2021 - 09.2022
  • Provided fast and effective checkout service, maintaining high levels of customer care.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with questions and concerns.
  • Sought opportunities to up-sell and add-on additional merchandise.
  • Handled cash and card payments with accuracy.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.

Waiting Team Member

Café Rouge
Penrith, Cumbria
10.2020 - 03.2021
  • Provided friendly and courteous service to all guests.
  • Opened, poured and served alcoholic and non-alcoholic beverages.
  • Kept carpets and floor clear of debris.
  • Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
  • Performed closing duties including cleaning, sanitising and replenishing.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Prepared tables for guests and reset tables between customers.
  • Advised on food and drink choices based on customer preferences.

Education

Master of Arts - Creative and Cultural Industries Management

University of Northumbria at Newcastle
Newcastle upon Tyne
09.2023 - 09.2024

Bachelor of Arts - Performing Arts

University of Cumbria
Carlisle, Cumbria
09.2018 - 06.2021

Skills

  • Customer service
  • Cash handling
  • Risk management
  • Highly organised
  • Performing Arts experience
  • Scheduling
  • Organisation, prioritising, and multi-tasking
  • Effective leader
  • Understanding of human resources
  • Crew management
  • Cast management
  • Team player
  • Self-motivated
  • Cash and card processing
  • Microsoft Office

Volunteering

Volunteer at The Phoenix Theatre, Blyth, Northumberland- 09/21-03/23

  • Provided assistance in both backstage and front-of-house duties.
  • Roles included: Follow-Spot Operator, Stage Manager, Front of House Staff, Stage Crew and Bar Staff.

Affiliations

  • Musical Theatre
  • Painting
  • Museums
  • Arts and Crafts

References

References available upon request.

Timeline

Historical Interpreter & Performer/Film Tour Guide

Alnwick Castle
03.2025 - Current

Games Coordinator/Axe Throwing Coach

LVLS
09.2023 - 03.2025

Master of Arts - Creative and Cultural Industries Management

University of Northumbria at Newcastle
09.2023 - 09.2024

Customer Assistant

Pavers
01.2023 - 09.2023

Customer Service Advisor

EE
09.2022 - 11.2022

Customer Assistant

Vue
06.2021 - 09.2022

Waiting Team Member

Café Rouge
10.2020 - 03.2021

Bachelor of Arts - Performing Arts

University of Cumbria
09.2018 - 06.2021

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Rachel Alice Grundy