Rachel Windsor

• Provide customers with price information and handle financial transactions.
• Listen to customer problems, objections and concerns, offering tailored solutions.
• Use active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Understand goals and use upselling and cross-selling techniques to achieve targets.
• Negotiate and close sales to secure profitable deals.
• Apply exceptional customer service skills across all sales channels to engage prospects.
• Deliver high sales performance within strict deadlines and targets.

I was one of the top three Sales agents in the Company. I won employee of the month in May for excellent performance and reached 3rd bracket target bonus scheme which is huge for only being with the business for just six weeks.

• Maintained quality compliance by keeping detailed records of prospects and active client communications.
• Completed targeted outbound telephone calls per day generating new customers.
• Initiated contact with new customers and prospects to establish needs and progress the sales process.
• Achieved daily performance targets, aiding department progression toward sales goals.
• Successfully generated new business via telephone sales, achieving profit growth targets.

I started the company from scratch building up a new client base from leaflets, advertising, and cold calling.I dealt personally with customer care to ensure the best possible service to our ever-growing number of clients. I also managed the team and did all the Sales and administration until I recruited a supervisor and a manager when the business grew to a large size. The Company is still running through my efforts to create a strong brand that's now in three different towns throughout the UK.

• Enhanced new product awareness by posting engaging images to company websites and social media accounts.
• Established business goals and objectives to provide organisational direction toward growth and prosperity.
• Led training and development programs for 22 staff.
• Tracked industry and consumer trends to identify opportunities to boost sales.

I built the Cheltenham branch from the ground up. I quite literally started cold-calling businesses via the yellow pages to create appointments with operations managers of large industrial sites in and around Gloucestershire. This then created business and through taking care of not only the contacts but also the staff and training to ensure the longevity of the contract.

• My sales role was to bring in new commercial cleaning contracts throughout Gloucestershire and Warwickshire
• I made sure all the clients had excellent service and oversaw that all aspects of the contracts were adhered to
• My operations role was to manage a large team of staff on various office and warehouse sites to ensure the quality of service to our clients.