Rachel Westwood
Port Talbot
Summary
During my time with The Revel Collective, I consistently demonstrated the ability to deliver exceptional guest experiences while leading teams effectively. My success was built on forming genuine connections with both guests and team members. I took pride in creating an environment where staff felt empowered to grow and guests became regulars. By actively mentoring team members and personally engaging with guests, I helped foster a vibrant, welcoming atmosphere that reflected The Revel Collective’s commitment to exceptional hospitality and paid homage to the Cuban Code. This people-first mindset consistently translated into positive guest feedback and strong team retention and progression. My experience managing teams and driving guest satisfaction highlighted my self-motivated approach and natural leadership abilities.
Overview
20
20
years of professional experience
Work history
General Manager
Revolucion de Cuba Cardiff
Cardiff
2025.02 - 2026.01
- Major focus on kitchen operations whilst having no kitchen manager, with a real emphasis on training and developing the current and additional team
- Re-built front of house team, including developing a new management team
- Built excellent culture ENPS +8.7% vs brand average
General Manager
Revolucion de Cuba Reading
Reading
2024.04 - 2025.02
- Record Christmas trading week (+£19.8k), food week (+£5.4k) and pre-booked totals (+£31.4k)
- Highest food alert audit in the company, 98%
- Hosted company MIX’R event with great success
- Maintained exceptional team satisfaction with 46.4% ENPS score
- Built team from scratch including management team built internally
- 3.4% YTD decline outperforming brand average of -11%
Senior Assistant General Manager
Revolucion De Cuba Leeds
Leeds
2021.03 - 2024.04
- Assisting the general manager in all areas of the business including managing a team of 75+
- Acting as general manager when the GM was on annual leave, including a 5 week hold
- Meeting planning – arrangements, minutes, activities etc.
- Long term planning - one off events, DJ listings, bank holidays etc.
- Staff recruitment & induction process - management and staff levels
- Compliance and SSL - ensuring all Health and Safety is up to date, Weekly Compliance and brand audits are completed
- Wet stock take and ordering
- Training - development of 75 staff members and junior management
- KPI development - helping junior managers complete and deliver their KPI expectations
- Payroll creation to budget
- Completing finance reviews for the area manager
- Graduated AGM development programme in 2022; programme focused on managing yourself, managing others & managing the business
- Won AGM of the year at the 2022 RBG conference
Deputy Manager
Revolucion De Cuba Harrogate
Harrogate
2019.03 - 2021.03
Assistant Manager
Revolucion De Cuba Leeds
Leeds
2015.08 - 2019.03
Assistant Manager
Revolution Call Lane
2014.07 - 2015.08
Trainee Assistant Manager
Revolution Call Lane
2013.10 - 2014.07
Bartender/ Supervisor
Revolution Call Lane
2006.03 - 2013.10
Skills
- Strategic leadership & team development
- Financial management & cost control
- Compliance & operational excellence
- Guest experience & satisfaction
- Staff training & retention
- Crisis management & problem solving
- Mental health first aid trained
- Result-Driven approach
- HR policies implementation
- Wellbeing Champion Apprenticeship – NVQ Level 3
Custom
- Rachel Westwood
- 16 Crown Street
- Port Talbot
- SA13 1BG
- 07747481212
- Rachelwestwood15@gmail.com
Timeline
General Manager
Revolucion de Cuba Cardiff
2025.02 - 2026.01
General Manager
Revolucion de Cuba Reading
2024.04 - 2025.02
Senior Assistant General Manager
Revolucion De Cuba Leeds
2021.03 - 2024.04
Deputy Manager
Revolucion De Cuba Harrogate
2019.03 - 2021.03
Assistant Manager
Revolucion De Cuba Leeds
2015.08 - 2019.03
Assistant Manager
Revolution Call Lane
2014.07 - 2015.08
Trainee Assistant Manager
Revolution Call Lane
2013.10 - 2014.07
Bartender/ Supervisor
Revolution Call Lane
2006.03 - 2013.10