Rachel Tsang
Manchester,United Kingdom
Summary
Adaptable professional with extensive experience in customer service and sales, excelling in high-traffic environments. Proven ability to communicate effectively with diverse audiences, fostering positive interactions and ensuring customer satisfaction. Goal-oriented with a strong track record of exceeding performance targets and collaborating with teams to achieve objectives. Seeking opportunities in student recruitment to utilize communication skills and support individuals in their educational pursuits.
Overview
4
4
years of professional experience
Work history
Barista
Costa
Manchester , Greater Manchester
11.2023 - Current
- Prepared and served hot and cold beverages and food promptly, maintaining temperature, quality and presentation.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Trained through the allergens process and guarantee safe practices.
Cinema host
ODEON Cinemas
Manchester
04.2023 - Current
- Maximised audience capacity by efficiently allocating seating and selling tickets.
- Provided a warm atmosphere for guests, ensuring eye contact, smile and verbal greeting with every transaction.
- Supplied clients with information about current and future events.
- Working alongside management to ensure we are ready for health and safety audits.
Retail Sales Associate
Selfridges
Manchester
10.2022 - 12.2022
- Completed purchases with cash, credit and debit payments.
- Providing exceptional service for customers, tailoring to their needs.
- Carried out back-of-house maintenance.
- Working with team members and management to hit daily targets.
Sales Assistant
River Island
Manchester
05.2021 - 10.2022
- Keeping up to date with product knowledge.
- Preserving shop outlook by replenishing stock.
- Experienced at training new staff and working alongside management.
- Team player, helping colleagues resolve issues.
- Addressed customer enquiries and concerns, minimising hesitation.
- Understanding requirements of a safe and secure workplace.
Education
Fashion Promotion BA Hons - Fashion Promotion
Manchester Metropolitan University
Foundation Degree in Arts - Art Foundation
Queen Elizabeth Sixth Form College
Darlington, DALA-Levels - English language, Textiles, Media Studies
Queen Elizabeth Sixth Form College
Darlington, DALGCSEs -
Hummersknott Academy
Darlington, DALSkills
- Outgoing and enthusiastic
- Confident communicator
- Brand awareness
- Sales analysis
- Results driven
- Accurate money handling
- Customer service oriented
Languages
English
Native language
English
Native
Chinese (Cantonese)
Fluent
Timeline
Barista
Costa
11.2023 - Current
Cinema host
ODEON Cinemas
04.2023 - Current
Retail Sales Associate
Selfridges
10.2022 - 12.2022
Sales Assistant
River Island
05.2021 - 10.2022
Fashion Promotion BA Hons - Fashion Promotion
Manchester Metropolitan University
Foundation Degree in Arts - Art Foundation
Queen Elizabeth Sixth Form College
A-Levels - English language, Textiles, Media Studies
Queen Elizabeth Sixth Form College
GCSEs -
Hummersknott Academy
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