Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Rachel Towell

Gateshead,Tyne and Wear

Summary

Dedicated healthcare professional with extensive expertise in maternity health promotion and obstetric knowledge. Demonstrates exceptional empathy and understanding, building rapport with patients while delivering difficult news compassionately. Proven ability to coordinate multidisciplinary team care, ensuring safeguarding compliance and enforcement. Skilled in clinical audits, medical records maintenance, and maintaining patient confidentiality. Adept at adapting to unexpected circumstances and anticipating problems, showcasing resilience under pressure. Proficient in Microsoft Office suite and customer relationship management, with strong leadership skills and resourcefulness. Committed to training and development, aiming to enhance patient care through effective communication proficiency and time efficiency.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work history

Antenatal Services Manager

The Newcastle upon Tyne NHS Foundation Trust
Newcastle upon Tyne, Tyne and Wear
10.2022 - Current
  • Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
  • Streamlined service operations by enhancing team collaboration and communication.
  • Fostered strong relationships with clients through excellent customer service skills.
  • Improved response times, resulting in higher client satisfaction rates.
  • Reviewed operational policies periodically for improvements in efficiency and effectiveness.
  • Delegated tasks effectively to maximise team potential and productivity.
  • Managed customer complaints for improved business reputation.
  • Coordinated staff development training to improve overall service delivery.
  • Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
  • Established clear lines of communication between management and staff, fostering a harmonious working environment.
  • Conducted thorough audits on services provided, maintaining top-quality standards consistently.
  • Led team meetings to set performance goals and review progress regularly.
  • Maintained a positive work environment through effective conflict resolution strategies among staff.
  • Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
  • Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
  • Oversaw workforce recruitment and development processes to guarantee service excellence.
  • Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
  • Actioned feedback from service users, resulting in improved satisfaction levels.
  • Identified service gaps, developing plans to strengthen or expand offerings.
  • Managed inventory of resources necessary for service provision.
  • Coordinated consistent, high quality provision of maternity care.

Midwife Multiple Pregnancy & Fetal Medicine

the Newcastle upon Tyne NHS Foundation Trust
Newcastle upon Tyne, Tyne and Wear
05.2021 - 10.2022
  • Maintained detailed medical records for accurate tracking of patient history.
  • Monitored patient progress, leading to timely identification of potential risks.
  • Ensured successful delivery by providing expert antenatal care and support.
  • Coordinated with a team of healthcare professionals for comprehensive patient care.
  • Educated families on newborn care, contributing to confident parenting skills.
  • Managed health complications with timely interventions to ensure mother and baby's safety.
  • Conducted antenatal classes for informed decisions about birth plans.
  • Offered postnatal advice, promoting healthy recovery and breastfeeding practices.
  • Developed individualised care plans by thorough assessment of patients' needs and concerns.
  • Cooperated within multidisciplinary team settings for improved patient outcomes.
  • Delivered health promotion sessions, raising awareness about women's health issues.
  • Educated women about accessible care and services during pregnancy, labour and early post natal period.
  • Monitored health of mother and child, referring mother to obstetrician in case of medical complications.
  • Aided decision making by providing correct care and service information, health education and parenting advice.
  • Identified high risk pregnancies, working closely with health care professionals for continued health and safety of mother and child.
  • Provided care to pregnant women in homes, clinics and hospitals.
  • Dealt professionally and emphatically with emotionally charged situations with care.
  • Committed to equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations.
  • Trained junior colleagues while educating self about recent developments in midwifery.
  • Advised and supported parents after miscarriage, termination and stillbirth.
  • Conducted parenting classes, clinical examinations and screenings for accurate antenatal care.
  • Listened actively to clients with non-judgemental approach, applied knowledge of cultural backgrounds and adapted communicating style to suit individuals.

Drug & Alcohol Midwife

The Newcastle upon Tyne NHS Foundation Trust
Newcastle upon Tyne, Tyne and Wear
05.2010 - 05.2021
  • Delivered health promotion sessions, raising awareness about women's health issues.
  • Handled emergency situations, ensuring immediate response to high-risk conditions.
  • Offered postnatal advice, promoting healthy recovery and breastfeeding practices.
  • Conducted antenatal classes for informed decisions about birth plans.
  • Educated families on newborn care, contributing to confident parenting skills.
  • Developed individualised care plans by thorough assessment of patients' needs and concerns.
  • Cooperated within multidisciplinary team settings for improved patient outcomes.
  • Provided family planning advice leading to informed reproductive choices.
  • Maintained detailed medical records for accurate tracking of patient history.
  • Educated women about accessible care and services during pregnancy, labour and early post natal period.
  • Monitored health of mother and child, referring mother to obstetrician in case of medical complications.
  • Identified high risk pregnancies, working closely with health care professionals for continued health and safety of mother and child.
  • Dealt professionally and emphatically with emotionally charged situations with care.
  • Committed to equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations.
  • Trained junior colleagues while educating self about recent developments in midwifery.
  • Engaged with external agencies including drug treatment service, Adult and Children Social Care, Police and prison services

Community Midwife

Salford Royal NHS Foundation Trust
Salford, Greater Manchester
05.2003 - 05.2010
  • Maintained strong relationships with local healthcare providers for integrated care options.
  • Adhered strictly to professional ethics whilst maintaining confidentiality of all sensitive information.
  • Provided crucial emotional support for reduced stress during pregnancy and childbirth.
  • Advocated natural birth methods where appropriate, fostering a positive birthing experience.
  • Promoted constant communication between pregnant women and their primary healthcare providers, keeping all parties well-informed on progress and concerns.
  • Enhanced overall patient care by developing a personalised approach to midwifery.
  • Facilitated successful birthing plans with careful attention to parent preferences.
  • Conducted comprehensive pregnancy assessments to ensure mother and baby health.
  • Assisted in the delivery of babies, ensuring safety and comfort of mother and child.
  • Identified high-risk pregnancies through attentive observation and testing procedures.
  • Supported breastfeeding education with practical demonstrations and advice sessions.
  • Administered necessary medical tests, resulting in timely diagnosis of potential issues.
  • Monitored health of mother and child, referring mother to obstetrician in case of medical complications.
  • Provided emotional support during delivery, coaching and calming patients to enable safe delivery.
  • Committed to equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations.
  • Provided care to pregnant women in homes, clinics and hospitals.
  • Handled emergencies focused on achieving positive outcomes.

Midwife

Royal Bolton Hospital
Bolton, Greater Manchester
05.2002 - 05.2003
  • Developed individualised care plans by thorough assessment of patients' needs and concerns.
  • Managed health complications with timely interventions to ensure mother and baby's safety.
  • Provided family planning advice leading to informed reproductive choices.
  • Monitored patient progress, leading to timely identification of potential risks.
  • Offered postnatal advice, promoting healthy recovery and breastfeeding practices.
  • Educated families on newborn care, contributing to confident parenting skills.
  • Maintained detailed medical records for accurate tracking of patient history.

Midwife

Royal Bolton Hospital
Bolton, Greater Manchester
05.2001 - 05.2002
  • Developed individualised care plans by thorough assessment of patients' needs and concerns.
  • Managed health complications with timely interventions to ensure mother and baby's safety.
  • Provided family planning advice leading to informed reproductive choices.
  • Monitored patient progress, leading to timely identification of potential risks.
  • Offered postnatal advice, promoting healthy recovery and breastfeeding practices.
  • Educated families on newborn care, contributing to confident parenting skills.
  • Maintained detailed medical records for accurate tracking of patient history.

Education

Bachelor of Science - Midwifery

Northumbria University
Newcastle upon Tyne
2016 - 2021

Diploma of Higher Education - Midwifery

University of Manchester
Manchester
02.1998 - 04.2001

Skills

  • Empathy and understanding
  • Adapting to unexpected circumstances
  • Problem anticipation
  • Maternity health promotion
  • Building rapport with patients
  • Obstetric knowledge
  • Delivering difficult news compassionately
  • Patient confidentiality adherence
  • Coordinating multidisciplinary team care
  • Training and Development
  • Safeguarding compliance and enforcement
  • Emotional resilience
  • Clinical audits
  • Medical records maintenance
  • Multidisciplinary collaboration
  • Microsoft office suite proficiency
  • Customer relationship management
  • Time efficiency
  • Resilience under pressure
  • Communication proficiency
  • Customer Service
  • Leadership skills
  • Resourcefulness

Affiliations

I enjoy eating out with friends and family, trying new tastes and places. Travelling both locally and further afield with new experiences whilst enjoying walking and nature. When I am enjoying time alone I like to read, learn Spanish, knit and crochet. I also enjoy spending time at home with my husband and cat listening to music or watching sport.

References

References available upon request.

Timeline

Antenatal Services Manager

The Newcastle upon Tyne NHS Foundation Trust
10.2022 - Current

Midwife Multiple Pregnancy & Fetal Medicine

the Newcastle upon Tyne NHS Foundation Trust
05.2021 - 10.2022

Drug & Alcohol Midwife

The Newcastle upon Tyne NHS Foundation Trust
05.2010 - 05.2021

Community Midwife

Salford Royal NHS Foundation Trust
05.2003 - 05.2010

Midwife

Royal Bolton Hospital
05.2002 - 05.2003

Midwife

Royal Bolton Hospital
05.2001 - 05.2002

Diploma of Higher Education - Midwifery

University of Manchester
02.1998 - 04.2001

Bachelor of Science - Midwifery

Northumbria University
2016 - 2021

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Rachel Towell