Rachel Timms
Darlington,Durham
Summary
I am currently employed as a Branch Manager at Sore Paws Veterinary Clinic. This experience has helped me to develop excellent communication skills, confidence and more knowledge in this area of work. I am a positive outgoing person who can engage with people of all ages and backgrounds in my area of work. This has also helped me to understand the challenges different age groups face.
I am a perfectionist. I always strive to undertake any task given to the best of my ability and within the time frames given. I believe I am popular amongst my colleagues for my team working abilities and supportive nature.
I will support my colleagues if any help is needed in a professional and knowledgeable manner. I am also an independent person who can work alone and still complete my work with positive effect. I am result driven and I have always worked from a young age to achieve my goals.
Overview
14
14
years of professional experience
Work History
Branch Manager
Sore Paws Veterinary Clinic
Newton Aycliffe, Durham
06.2024 - 05.2025
- Established strong rapport with the owners of the company to enhance business credibility.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Managed daily operations to ensure smooth running of the practice.
- Ensured branch met all regulatory requirements for safe operation.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Improved branch productivity by implementing efficient work schedules.
- Streamlined business processes to enhance operational efficiency.
- Led team meetings to foster communication and collaboration.
- Liaised with clients, resulting in strong relationships and repeat business.
- Provided excellent customer service, securing client loyalty.
- Maintained stock levels to meet customer demand without excessive stockholding. Managing temperature controlled medication and recording this daily.
- Fostered a positive work environment, improving overall team morale.
- Managed invoices and paid them in a timely manner
- Completed administrative tasks such as the practice health plan home deliveries, direct debits, insurance, charity vouchers and debt.
- Weekly cash handling including a petty cash float.
- Organising meeting with reps to look into new products or services we can offer.
- Managing and maintaining equipment such as lab machines, xray, ultrasound, autoclave etc.
Assistant manager
Sore Paws Veterinary Clinic
Newton Aycliffe, Durham
06.2020 - 06.2024
- Managed daily operations to ensure smooth running of the practice.
- Maintained high standards of practice cleanliness, enhancing the experience for customers.
- Created a positive work environment, resulting in higher employee morale.
- Streamlined practice operations with efficient scheduling.
- Delegated tasks to team members efficiently improving overall productivity.
- Assisted in recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Developed strong relationships with suppliers or reps.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided support to manager during audits, ensuring accurate reports.
- Handled stock control duties diligently preventing overstocking or shortages.
- Conducted team meetings, promoting open communication within the team.
- Handled customer complaints effectively, restoring trust in our business.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting team operations, prepared and helped to correct problems.
Receptionist
Sore Paws Veterinary Clinic
Newton Aycliffe, Durham
04.2014 - 06.2020
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Welcomed clients into practice, informed them of any delays or issues.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Streamlined communication channels by promptly forwarding messages and post to relevant people.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Handled appointment scheduling to ensure smooth daily operations.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained an organised reception area for a professional business environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients and the general public.
- Maintained accurate and up-to-date records for smooth handovers.
- Prioritised tasks to maintain reliable service throughout peak times.
- Assisted with adminstrative tasks including insurance forms and debt.
Groom
Richie-Bland Estates
Piercebridge, Durham
09.2013 - 03.2014
- Maintained cleanliness in stable areas to uphold a high standard of hygiene.
- Exercising horses, turning out and bringing in from the field
- Handle difficult horses, maintained peaceful stable environment.
- Preparing horses for competing or going out.
- Tack cleaning
- Feeding
- General yard duties
Groom
Ramscove Eventing
Sadberge, Durham
01.2011 - 09.2013
- Preparing horses for eventing season
- Tack cleaning
- Poo picking and mucking out
- Travelling to events
- Exercising horses, bringing them in and out of the field
- Yard cleanliness and general duties
Education
A-Levels - Animal Management Subsidiary & Extended Diploma
East Durham College
Durham 09.2011 - 06.2013
NVQ Level 3 - Customer Service
Apprentice Team Ltd
Durham 01.2015 - 01.2016
NVQ Level 3 - Customer Management
Apprentice Team Ltd
Durham 01.2016 - 01.2017
GCSEs - Maths, English, Science, ICT, Public Services, Food Tech
Education Village
NVQ Level 2 - Principles of Team Leading
Sunderland EPN
03.2025 -
Skills
- Customer relations
- Crisis handling
- Employee training
- Discretion and confidentiality
- Telephone operation
- Flexible
- Calm under pressure
- Attention to Detail
Affiliations
- Horse Riding
- Running
- Gym
- Socialising with Friends
Timeline
NVQ Level 2 - Principles of Team Leading
Sunderland EPN
03.2025 -
Branch Manager
Sore Paws Veterinary Clinic
06.2024 - 05.2025
Assistant manager
Sore Paws Veterinary Clinic
06.2020 - 06.2024
NVQ Level 3 - Customer Management
Apprentice Team Ltd
01.2016 - 01.2017
NVQ Level 3 - Customer Service
Apprentice Team Ltd
01.2015 - 01.2016
Receptionist
Sore Paws Veterinary Clinic
04.2014 - 06.2020
Groom
Richie-Bland Estates
09.2013 - 03.2014
A-Levels - Animal Management Subsidiary & Extended Diploma
East Durham College
09.2011 - 06.2013
Groom
Ramscove Eventing
01.2011 - 09.2013
GCSEs - Maths, English, Science, ICT, Public Services, Food Tech
Education Village
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