Rachel Timms
Darlington,Durham
Summary
I have previously worked in the Veterinary industry for the last 10 years where I have gained valuable knowledge and transferrable skills which include customer service, working as part of and leading a team. I am a positive, outgoing person who can engage with people of all ages and backgrounds in my area of work. I am organised and always strive to complete tasks efficiently.
Overview
14
14
years of professional experience
1974
1974
years of post-secondary education
Work history
Branch Manager
Sore Paws Veterinary Clinic
Newton Aycliffe, Durham
06.2024 - 05.2025
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Ensured branch met all regulatory requirements for safe operation.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Led team meetings
- Managed invoices and paid them in a timely manner
- Completed administrative tasks such as the practice health plan home deliveries, direct debits, insurance, charity vouchers and debt.
- Weekly cash handling including a petty cash float.
- Managing and maintaining equipment such as lab machines, xray, ultrasound, autoclave etc.
Assistant manager
Sore Paws Veterinary Clinic
Newton Aycliffe, Durham
06.2020 - 06.2024
- Created a positive work environment, resulting in higher employee morale.
- Delegated tasks to team members efficiently improving overall productivity.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Developed strong relationships with suppliers or reps.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided support to manager during audits, ensuring accurate reports.
- Handled stock control duties diligently preventing overstocking or shortages.
- Led and managed administrative staff to maintain smooth daily operations.
Receptionist
Sore Paws Veterinary Clinic
Newton Aycliffe, Durham
04.2014 - 06.2020
- Upheld confidentiality with sensitive information handling procedures.
- Handled appointment scheduling to ensure smooth daily operations.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with adminstrative tasks including insurance forms and debt.
Groom
Richie-Bland Estates
Piercebridge, Durham
09.2013 - 03.2014
- Same Duties as previous
Groom
Ramscove Eventing
Sadberge, Durham
01.2011 - 09.2013
- Preparing horses for eventing season
- Tack cleaning
- Poo picking and mucking out
- Travelling to events
- Exercising horses, bringing them in and out of the field
- Yard cleanliness and general duties
Education
A-Levels - Animal Management Subsidiary & Extended Diploma
East Durham College
Durham 09.2011 - 06.2013
NVQ Level 3 - Customer Service
Apprentice Team Ltd
Durham 01.2015 - 01.2016
NVQ Level 3 - Customer Management
Apprentice Team Ltd
Durham 01.2016 - 01.2017
GCSEs - Maths, English, Science, ICT, Public Services, Food Tech
Education Village
NVQ Level 2 - Principles of Team Leading
Sunderland EPN
03.2025 -
Skills
- Customer relations
- Crisis handling
- Employee training
- Discretion and confidentiality
- Telephone operation
- Flexible
- Calm under pressure
- Attention to Detail
Affiliations
- Horse Riding
- Running
- Gym
- Socialising with Friends
Timeline
NVQ Level 2 - Principles of Team Leading
Sunderland EPN
03.2025 -
Branch Manager
Sore Paws Veterinary Clinic
06.2024 - 05.2025
Assistant manager
Sore Paws Veterinary Clinic
06.2020 - 06.2024
NVQ Level 3 - Customer Management
Apprentice Team Ltd
01.2016 - 01.2017
NVQ Level 3 - Customer Service
Apprentice Team Ltd
01.2015 - 01.2016
Receptionist
Sore Paws Veterinary Clinic
04.2014 - 06.2020
Groom
Richie-Bland Estates
09.2013 - 03.2014
A-Levels - Animal Management Subsidiary & Extended Diploma
East Durham College
09.2011 - 06.2013
Groom
Ramscove Eventing
01.2011 - 09.2013
GCSEs - Maths, English, Science, ICT, Public Services, Food Tech
Education Village
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