Rachel Thompson
Manchester,Audenshaw
Summary
Dedicated Caregiver with extensive experience in managing daily responsibilities for four young children. Developed strong organisational, communication, and problem-solving skills through effective advocacy and support for educational needs. Motivated to return to the workforce, offering a robust work ethic and transferable skills aimed at contributing positively to future roles.
Overview
1
1
Language
5
5
years of professional experience
Work History
customer service advisor
universal credit
manchester
02.2017 - 07.2017
- Delivered exceptional customer service by proactively resolving customer queries and enhancing their experience.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries with speed and accuracy, ensuring a positive customer experience.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Utilised empathy and approachability to assist customers in resolving product range issues, improving their satisfaction.
Customer service assistant
St James Court
Manchester
03.2012 - 10.2012
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Collaborated with team members to achieve target results.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Education
GCSEs -
All Saints catholic college
dukinfield01-2009
Skills
- Problem resolution
- Dispute resolution
- Service restoration
- Customer interaction
- Client interaction
- Relationship management
- Teamwork
- Deadline management
- Data input
- Technical assistance
- Empathy skills
- Problem-solving
- Follow-up strategies
- Outstanding customer service
Languages
English
Advanced
C1
Interests
- Gaming
- Spending time with my kids
- funfair
- swimming
Accomplishments
- Recognised by management for understanding dignity in adults behaviours, leading to increased award from NCFE Level 2.
- Level 1 BTEC Diploma in Uniformed Services.
- Level 1 in Personal Employability Archivement and reflection For Learning Grade 3
- OCR Level 2 in ICT
Timeline
customer service advisor
universal credit
02.2017 - 07.2017
Customer service assistant
St James Court
03.2012 - 10.2012
GCSEs -
All Saints catholic college