Rachel A Storkey
Bromborough,Merseyside
Summary
A highly skilled professional with strong administrative abilities and meticulous attention to detail. Demonstrates empathy and professionalism in sensitive situations, coupled with exceptional communication and customer service expertise. Proficient in data management with GDPR compliance, proactive problem-solving, and effective teamwork. Full clean driving licence.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
Work history
Victim Care & Support Officer / Service Delivery
Aftermath Support
Upton, Merseyside
2022.09 - Current
- Manage email and phone call referrals from police and public following road traffic collisions.
- Enter referrals into charity database and allocate cases among support officers according to capacity.
- Assist on average 10 bereaved families and seriously injured individuals per day, providing empathy and space to process difficult emotions.
- Signpost individuals to additional service providers where appropriate.
- Support CEO and other support officers in fulfilling their roles effectively.
School Office Administrator
Wheatfields Infants' & Nursery School
St Albans, Hertfordshire
2010.01 - 2022.07
- Oversaw student admissions and managed attendance records effectively.
- Supported Headteacher and Inclusion Coordinator in fostering nvironment conducive to effective assessments and tailored special needs provision.
- Implemented and maintained school database, serving as primary contact for parents and supporting professionals through various communication channels.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Assisted teachers and teaching assistants in preparation of educational resources.
- Liaised with parents to communicate health issues or behavioural challenges.
- Handled correspondence, providing timely responses to all enquiries.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Maintained office supplies, reducing downtime due to lack of resources.
- Coordinated logistics for special events such as parent meetings, resulting in successful school functions.
- Streamlined office operations by implementing effective filing systems.
- Handled sensitive information discreetly and with empathy, adhering strictly to confidentiality protocols at all times.
- Relocated to the Wirral to provide care for mother.
Home-based translator (Spanish-English)
International Fishmeal and Oil Association - St Al
St Albans, Hertfordshire
2002.03 - 2013.11
- Oversaw translation of company communications, enhancing bilingual content quality for Spanish and English-speaking audiences.
- Facilitated seamless remote communications following maternity leave, ensuring consistency in translation workflows.
- Managed responsibilities effectively, demonstrating strong organisational skills and commitment to team objectives.
PA to Director General / Conference organiser
International Fishmeal and Fishoil Organisation
St Albans, Hertfordshire
1995.01 - 2001.09
- Spearheaded communications initiatives for director general, enhancing engagement with members, particularly along Pacific coast of South America.
- Orchestrated successful organisation of annual conferences by negotiating advantageous terms with hotels for meeting rooms and guest accommodation for approximately 500 guests and partners.
- Coordinated enriching programme of spouses visits and social events, catering to high expectations of attendees, including prominent company owners and directors.
Research and Development Administrative Assistant
CEWTEC
Birkenhead, Merseyside
1993.09 - 1994.10
- Following university, completed NVQ Level 3 course in Business Administration to enhance professional credentials.
- Secured role at CEWTEC after successfully completing multiple temporary positions.
- Gained permanent employment at CEWTEC, contributing positively to team dynamics until relocation to St Albans for husband's job in October 1994.
Education
Level 3 Diploma in Counselling skills - Counselling
NCFE Cache - Ofqual regulated - Clear Solutions Training
Liverpool 2024.01 - 2024.07
NVQ Level 3 - Business Admin
Birkenhead Technical College
Birkenhead, Wirral 1992.09 - 1993.06
Bachelor of Science - Ecology
Lancaster University
Lancaster 1989.09 - 1992.06
A-Levels - Biology, Geography, Spanish
Kensington School
Barcelona, Spain 1987.09 - 1989.06
O levels - Maths, English Language, Biology, Chemistry, Physics, Spanish, Economics
Kensington School
Barcelona, Spain 1985.09 - 1987.06
Skills
- Strong administrative skills and attention to detail
- Empathy and professionalism in sensitive situations
- Communication and customer service expertise
- Data management with GDPR compliance
- Proactive problem-solving and teamwork
Other skills:
- Full clean driving licence
- Fluent Spanish speaker
- Level 2 Food Hygiene Certificate
- First Aid at Work - St John's Ambulance (lapsed)
Affiliations
- Running - proudest achievement, I trained for and completed the Athens marathon just over a year ago
- baking - I try to bring a little joy by sharing cake for different settings - be it at work, our Alpha group or for my hungry men at home.
- crochet - not highly skilled but i find it very therapeutic
Languages
Spanish
Fluent
References
References available upon request.
Timeline
Level 3 Diploma in Counselling skills - Counselling
NCFE Cache - Ofqual regulated - Clear Solutions Training
2024.01 - 2024.07
Victim Care & Support Officer / Service Delivery
Aftermath Support
2022.09 - Current
School Office Administrator
Wheatfields Infants' & Nursery School
2010.01 - 2022.07
Home-based translator (Spanish-English)
International Fishmeal and Oil Association - St Al
2002.03 - 2013.11
PA to Director General / Conference organiser
International Fishmeal and Fishoil Organisation
1995.01 - 2001.09
Research and Development Administrative Assistant
CEWTEC
1993.09 - 1994.10
NVQ Level 3 - Business Admin
Birkenhead Technical College
1992.09 - 1993.06
Bachelor of Science - Ecology
Lancaster University
1989.09 - 1992.06
A-Levels - Biology, Geography, Spanish
Kensington School
1987.09 - 1989.06
O levels - Maths, English Language, Biology, Chemistry, Physics, Spanish, Economics
Kensington School
1985.09 - 1987.06