- Walking
- Socialising
- Spending time with my family
- History
- Architecture
Rachel Stamp
Bristol,Bristol
Summary
Experienced customer service and administration professional with a strong background in purchasing and accounts management. Demonstrated success in supporting SMEs and large organizations in aerospace, defense, engineering, and commercial sectors. Expertise in building relationships with customers, suppliers, and stakeholders while ensuring accuracy and service excellence. Recognized for attention to detail and ability to manage multiple priorities in dynamic environments.
Overview
38
38
years of professional experience
Work History
Customer Service Advisor
GWR Waste Management
Bristol, South Gloucestershire
05.2026 - 06.2026
- Handled customer enquiries through telephone and email daily.
- Coordinated waste collection with operational depots for scheduled pick-ups.
- Processed supplier notifications and service updates to keep services running.
On-Site Coordinator / Customer Service Administrator
Avon Dynamic Calibration Ltd
04.2024 - 05.2026
- Managed customer enquiries and prepared quotation documents for prompt responses.
- Coordinated engineer visit schedules and delivered customer communications updates.
- Raised sales orders and confirmed acknowledgements to keep work progressing.
- Liaised with engineers, technical leads, and suppliers to align plans.
- Sourced products and services while negotiating best value and lead times.
- Developed and maintained strong supplier relationships for dependable service delivery.
Finance Assistant
BNS Ltd
12.2023 - 03.2024
- Reconciled bank statements and uploaded records for audit readiness.
- Completed credit control activities across overdue accounts day to day.
- Processed supplier invoices and updated payment schedules accurately.
Purchasing Entity Lead / Training School Administrator / Accounts Payable
Testia Ltd
12.2021 - 10.2023
- Obtained supplier quotes and raised purchase orders using Sage X3.
- Managed supplier performance for pricing accuracy and delivery schedules.
- Coordinated collections and organised deliveries for service requirements.
- Arranged customer training requests, confirmed bookings, and scheduled sessions.
- Coordinated training calendars, allocated tutors, and booked required facilities.
- Prepared training documentation and maintained audit-ready compliance records.
- Processed employee expenses and supplier invoices through finance workflows.
- Assisted monthly payment runs by preparing information for processing.
- Maintained accurate financial records and supporting documentation.
- Processed supplier quotations and raised purchase orders using Sage X3.
- Managed supplier performance for pricing and delivery schedules.
- Coordinated collections and deliveries for customer commitments.
- Managed customer training requests and arranged bookings.
- Coordinated training schedules, tutors, and facilities.
- Prepared training documentation and maintained audit compliance.
- Processed employee expenses and supplier invoices.
- Assisted monthly payment runs.
- Ensured accurate financial records and documentation.
Customer Service Representative
Swagelok Bristol
Bristol
03.2021 - 08.2021
- Prepared SAP quotations and purchase orders for customer purchasing requests.
- Managed customer enquiries by telephone and email for timely answers.
- Provided administrative and reception support to maintain smooth front-desk operations.
Office Manager / Customer Service
British Engineering Manufacturers Association (BEMA)
02.2018 - 12.2020
- Managed administration functions for engineering training centre day-to-day operations.
- Supported apprentices through recruitment steps and training programme scheduling.
- Coordinated employer engagement interviews and handled apprenticeship review documentation.
- Managed training course administration and certification processing.
- Oversaw accounts administration activities across training centre finances.
- Attended management meetings and produced meeting minutes promptly.
Senior Administrator
McBraida Plc
09.2014 - 12.2017
- Supported production quality and day-to-day logistics activities for consistency and accuracy.
- Produced works orders and prepared release documentation for smooth handover.
- Coordinated customer deliveries alongside logistics schedules, routes, and collection times.
Finance Administrator / Customer Service
Avon Dynamics Calibration Ltd
01.1990 - 01.2014
- Managed sales ledgers and kept purchase records accurate daily.
- Maintained company accounts using Sage to keep entries consistent.
- Processed supplier payments and matched statements during monthly reconciliations.
- Managed credit control activities to support debt recovery schedules.
- Assisted with monthly management accounts preparation and basic analysis.
- Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions.
- Developed and maintained an electronic filing system for financial documents, enhancing accessibility and organisation.
Receptionist / Administrator / Customer Service
New Work Trust
01.1988 - 01.1990
- Provided reception and administrative support.
- Managed appointments and diaries
- Maintained clean and orderly reception area to impress and welcome visitors.
- Prepared invoices and maintained company records.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Education
Computerised Accounts Stage 1 -
Soundwell College
Sage Accounting Level 1 -
Sage Accounting Level 2 -
Youth Training Scheme - Community Care
Soundwell College
CSEs - English Language, English Literature, Mathematics, Biology, History, Drama, French
Kingsfield Comprehensive School
Skills
- Customer service and complaint resolution
- Office administration and management
- Purchasing and procurement
- Supplier relationship management
- Accounts payable and credit control
- Sales order processing and quotations
- Training administration
- Audit and compliance support
- Calendar and diary management
- Data management and record keeping
- Sage X3 and accounting
- SAP expertise
- Microsoft Office Suite proficiency
- Client relationship management
- Problem solving
Accomplishments
- Experience in administration, finance, customer service and purchasing roles.
- Supported aerospace, defence and engineering organisations, including Airbus Group subsidiary Testia Ltd.
- Successfully managed purchasing activities, supplier relationships and procurement processes using Sage X3 and SAP.
- Coordinated training programmes and maintained compliance with BINDT audit requirements.
- Managed apprenticeship recruitment, assessment and employer engagement activities for an engineering training organisation.
- Extensive experience handling customer enquiries, complaints and service delivery requirements.
- Strong background in accounts payable, credit control, reconciliations and financial administration.
- Consistently recognised for reliability, organisation and excellent customer service skills.
Custom Section
Full Clean UK Driving Licence
References
Available on request
Interests
Timeline
Customer Service Advisor
GWR Waste Management
05.2026 - 06.2026
On-Site Coordinator / Customer Service Administrator
Avon Dynamic Calibration Ltd
04.2024 - 05.2026
Finance Assistant
BNS Ltd
12.2023 - 03.2024
Purchasing Entity Lead / Training School Administrator / Accounts Payable
Testia Ltd
12.2021 - 10.2023
Customer Service Representative
Swagelok Bristol
03.2021 - 08.2021
Office Manager / Customer Service
British Engineering Manufacturers Association (BEMA)
02.2018 - 12.2020
Senior Administrator
McBraida Plc
09.2014 - 12.2017
Finance Administrator / Customer Service
Avon Dynamics Calibration Ltd
01.1990 - 01.2014
Receptionist / Administrator / Customer Service
New Work Trust
01.1988 - 01.1990
Computerised Accounts Stage 1 -
Soundwell College
Sage Accounting Level 1 -
Sage Accounting Level 2 -
Youth Training Scheme - Community Care
Soundwell College
CSEs - English Language, English Literature, Mathematics, Biology, History, Drama, French
Kingsfield Comprehensive School