Professional dedicated to enhancing public safety through exceptional customer service and emergency response expertise. Proven skills in incident reporting, de-escalation techniques, and effective communication. Recognized for maintaining composure under pressure and proficient record-keeping. Committed to continuous professional development and training strategies to improve public safety initiatives.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Lifeguard, Front of House, Sales and Swimming Teacher
Everyone active Becontree heath leisure centre
Dagenham, Barking and Dagenham
06.2019 - 09.2025
Delivered engaging swim lessons to children and adults, fostering confidence and safety.
Assisted children in overcoming fear through supportive teaching methods.
Completed administrative tasks for swim team and addressed parent inquiries promptly.
Ensured active participation in lessons, promoting socialisation and essential life skills.
Managed conflict resolution effectively while adhering to safeguarding policies.
Secured shift cover for ongoing classes and new sessions as needed.
Monitored hazards and risks around pool area to maintain safety standards.
Conducted pool tests for chlorine and pH levels, inputting data accurately into EQMS.
Exam Invigilator and First aid and health and safety tutor assistant
Gold Cross
Dartford
10.2016 - 09.2025
Ensured equal opportunity for all candidates to demonstrate abilities.
Maintained security of examination materials before, during, and after exams.
Prevented candidate malpractice through vigilant supervision.
Checked seating plans against layouts to verify arrangements.
Admitted candidates into exam rooms after screening for unauthorised materials.
Distributed exam papers and materials while addressing candidate queries without specific guidance.
Supervised candidates throughout exams, minimising disruptions and ensuring communication restrictions.
Collected exam scripts following proper procedures and returned materials securely to Exams Officer.
Business Administrator
Anytime Care 2020 Recruitment Agency
06.2017 - 09.2018
Served as primary contact for queries from candidates and service users.
Managed company invoices and procured stationery and products efficiently.
Handled incoming phone calls and maintained directory accuracy.
Assisted staff with candidate timesheet invoices to ensure timely payments.
Liaised with clients regarding purchases for directors and organisational needs.
Demonstrated strong organisational and time management skills to meet tight deadlines.
Coordinated personal workload to accomplish tasks professionally.
Facilitated telephone interviews, completed references, and chaired office meetings.
Education
Maths Functional Skills Level 1, English Functional Skills Level 2