Rachel Smith
Dagenham,Essex
Summary
Professional dedicated to enhancing public safety through exceptional customer service and emergency response expertise. Proven skills in incident reporting, de-escalation techniques, and effective communication. Recognized for maintaining composure under pressure and proficient record-keeping. Committed to continuous professional development and training strategies to improve public safety initiatives.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Lifeguard, Front of House, Sales and Swimming Teacher
Everyone active Becontree heath leisure centre
Dagenham, Barking and Dagenham
06.2019 - 09.2025
- Delivered engaging swim lessons to children and adults, fostering confidence and safety.
- Assisted children in overcoming fear through supportive teaching methods.
- Completed administrative tasks for swim team and addressed parent inquiries promptly.
- Ensured active participation in lessons, promoting socialisation and essential life skills.
- Managed conflict resolution effectively while adhering to safeguarding policies.
- Secured shift cover for ongoing classes and new sessions as needed.
- Monitored hazards and risks around pool area to maintain safety standards.
- Conducted pool tests for chlorine and pH levels, inputting data accurately into EQMS.
Exam Invigilator and First aid and health and safety tutor assistant
Gold Cross
Dartford
10.2016 - 09.2025
- Ensured equal opportunity for all candidates to demonstrate abilities.
- Maintained security of examination materials before, during, and after exams.
- Prevented candidate malpractice through vigilant supervision.
- Checked seating plans against layouts to verify arrangements.
- Admitted candidates into exam rooms after screening for unauthorised materials.
- Distributed exam papers and materials while addressing candidate queries without specific guidance.
- Supervised candidates throughout exams, minimising disruptions and ensuring communication restrictions.
- Collected exam scripts following proper procedures and returned materials securely to Exams Officer.
Business Administrator
Anytime Care 2020 Recruitment Agency
06.2017 - 09.2018
- Served as primary contact for queries from candidates and service users.
- Managed company invoices and procured stationery and products efficiently.
- Handled incoming phone calls and maintained directory accuracy.
- Assisted staff with candidate timesheet invoices to ensure timely payments.
- Liaised with clients regarding purchases for directors and organisational needs.
- Demonstrated strong organisational and time management skills to meet tight deadlines.
- Coordinated personal workload to accomplish tasks professionally.
- Facilitated telephone interviews, completed references, and chaired office meetings.
Education
Maths Functional Skills Level 1, English Functional Skills Level 2
DABD
02.2015 - 06.2015
Level 2 VTCT - Beauty therapy
Chelmer Training Limited
02.2014 - 09.2014
GCSE: English - Grade C, Maths - Grade C, BTEC: Science - Pass, Performing studies - Pass, ICT- Pass
Sydney Russell School
10.2011 - 06.2013
Skills
- Collaboration and teamwork
- Analytical problem solving
- Public speaking and presentation
- Professional development commitment
- Self-awareness and reflection
- Stress tolerance
- Public safety expertise
- Incident reporting skills
- Calmness under pressure
- Emergency response readiness
- Effective communication
- Record-keeping proficiency
- De-escalation techniques
- Multidisciplinary teamwork
- Training and development strategies
- Exceptional customer service
Certification
- NCFE CACHE Level 2 Award in Support Work in Schools and Colleges
- TQUK Level 2 Certificate in Introducing Caring for Children and Young People (RQF)
- Level 2 swimming instructor
- Level 2 leisure operations and leisure management.
- IAO Level 2 Award in Employment Awareness in Active Leisure and Learning
- IAO Level 2 NVQ Certificate in Active Leisure. Learning and Wellbeing and Operational Services
- Level 1 swimming assistant
- NPLQ 2021 (national pool lifeguard qualification)
- NVQ level 3 Hair extensions
- Level 2 Business Administrator
- Access to health studies
- 12 Week Traineeship Programme at MiddletonMurray
- Work Skills and Employability
- Customer Service
- 18 week functional skills course at DABD
- Level 2 VTCT Beauty Therapy
- Awarded 5km medal for swimming for Marie Curie Cancer charity 2010, 2020.
Hobbies and Interests
- I enjoy spending quality time with family and exploring new experiences that push me out of my comfort zone.
- I thrive on challenges that allow me to test my abilities and grow.
- In my spare time, I love to explore various festivals and immerse myself in diverse cultures.
- I have a strong passion for magical and fantasy genres in both films and literature.
References
References available upon request.
Timeline
Lifeguard, Front of House, Sales and Swimming Teacher
Everyone active Becontree heath leisure centre
06.2019 - 09.2025
Business Administrator
Anytime Care 2020 Recruitment Agency
06.2017 - 09.2018
Exam Invigilator and First aid and health and safety tutor assistant
Gold Cross
10.2016 - 09.2025
Maths Functional Skills Level 1, English Functional Skills Level 2
DABD
02.2015 - 06.2015
Level 2 VTCT - Beauty therapy
Chelmer Training Limited
02.2014 - 09.2014
GCSE: English - Grade C, Maths - Grade C, BTEC: Science - Pass, Performing studies - Pass, ICT- Pass
Sydney Russell School
10.2011 - 06.2013