Rachel Smith
Regional Account Manager
Barnsley
Summary
Productive Regional Account Manager offering multiple years of experience and outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualised relationships. Successful in increasing profits, managing stakeholders, process improvement and goal-oriented mindset.
Overview
18
18
years of professional experience
Work History
Regional Account Manager
Cotswold Fayre
2024.01 - Current
- Negotiated favourable contract terms for both the company and clients while maintaining a focus on mutual benefits.
- Contributed to team objectives in a fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support including new business.
- Communicated by phone, email and traveled for face to face contact for 200 accounts.
- Analysis of extensive sales data, inventory and trends to predict company revenue.
- Initiated concept for neurodiversity inclusion in the workplace
Territory Manager
Just Eat UK
2019.06 - 2023.12
- Established successful account relationships by building rapport and maintaining consistent communication with over 350 diverse evolving accounts.
- Developed compelling presentation decks to showcase achievements and results.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly KPIs consistently.
- Communicated regularly with territory, regional, and strategic managers for support and strategic planning.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Resolved problems with high-profile customers to maintain relationships and minimise churn rate.
Brand Activation Manager
Marketing Agency
2017.12 - 2019.06
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Managed complex event logistics ensuring smooth operations that generated positive ROI.
- Enhanced customer engagement through targeted experiential marketing events and promotions.
- Evaluated post-campaign metrics to identify areas for improvement in future activations efforts, maximising impact on overall business performance.
- Led a team of marketing professionals, providing clear direction and fostering professional growth opportunities.
- Conducted market research to identify new opportunities and target markets.
- Coordinated trade show participation, showcasing products effectively to drive interest among potential customers and partners.
Personal Trainer
Various
2015.01 - 2017.12
- Designed specific workout systems for individual clients based on performance ability.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Used music to motivate and energize classes.
- Mentored junior trainers on best practices for building a successful career in the fitness industry.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Increased client portfolio through consistent communication, motivation, and support.
Secretary
KPMG
2011.10 - 2014.12
- Facilitated timely delivery of special projects to meet organisational and departmental objectives.
- Supported company Directors by managing diaries, scheduling appointments and organising itinerary.
- Handled sensitive information discreetly, maintaining confidentiality.
- Booked extensive travel arrangements.
- Built and maintained excellent customer relationships through timely response to enquiries and going above and beyond to accommodate unusual requests.
Departmental Support Officer
HSBC
2006.01 - 2011.10
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Attended leadership team meetings for note taking and action logging/monitoring.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions - bridging the gap between hierarchy.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
Education
GCSE Studies
Firth Park Community Arts College
Sheffield 2001.04 -
Skills
Analytical Thinking
Trend tracking
Professional Demeanor
Sales Techniques
Interpersonal Skills
Professionalism
Data-driven
Teamwork and Collaboration
Adaptability
Problem-solving abilities
Timeline
Regional Account Manager
Cotswold Fayre
2024.01 - Current
Territory Manager
Just Eat UK
2019.06 - 2023.12
Brand Activation Manager
Marketing Agency
2017.12 - 2019.06
Personal Trainer
Various
2015.01 - 2017.12
Secretary
KPMG
2011.10 - 2014.12
Departmental Support Officer
HSBC
2006.01 - 2011.10
GCSE Studies
Firth Park Community Arts College
2001.04 -