Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Smith

Regional Account Manager
Barnsley

Summary

Productive Regional Account Manager offering multiple years of experience and outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualised relationships. Successful in increasing profits, managing stakeholders, process improvement and goal-oriented mindset.

Overview

18
18
years of professional experience

Work History

Regional Account Manager

Cotswold Fayre
01.2024 - Current
  • Negotiated favourable contract terms for both the company and clients while maintaining a focus on mutual benefits.
  • Contributed to team objectives in a fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Served customers with knowledgeable, friendly support including new business.
  • Communicated by phone, email and traveled for face to face contact for 200 accounts.
  • Analysis of extensive sales data, inventory and trends to predict company revenue.
  • Initiated concept for neurodiversity inclusion in the workplace

Territory Manager

Just Eat UK
06.2019 - 12.2023
  • Established successful account relationships by building rapport and maintaining consistent communication with over 350 diverse evolving accounts.
  • Developed compelling presentation decks to showcase achievements and results.
  • Implemented successful sales strategies to drive revenue growth and exceed quarterly KPIs consistently.
  • Communicated regularly with territory, regional, and strategic managers for support and strategic planning.
  • Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
  • Resolved problems with high-profile customers to maintain relationships and minimise churn rate.

Brand Activation Manager

Marketing Agency
12.2017 - 06.2019
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Managed complex event logistics ensuring smooth operations that generated positive ROI.
  • Enhanced customer engagement through targeted experiential marketing events and promotions.
  • Evaluated post-campaign metrics to identify areas for improvement in future activations efforts, maximising impact on overall business performance.
  • Led a team of marketing professionals, providing clear direction and fostering professional growth opportunities.
  • Conducted market research to identify new opportunities and target markets.
  • Coordinated trade show participation, showcasing products effectively to drive interest among potential customers and partners.

Personal Trainer

Various
01.2015 - 12.2017
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Used music to motivate and energize classes.
  • Mentored junior trainers on best practices for building a successful career in the fitness industry.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Increased client portfolio through consistent communication, motivation, and support.

Secretary

KPMG
10.2011 - 12.2014
  • Facilitated timely delivery of special projects to meet organisational and departmental objectives.
  • Supported company Directors by managing diaries, scheduling appointments and organising itinerary.
  • Handled sensitive information discreetly, maintaining confidentiality.
  • Booked extensive travel arrangements.
  • Built and maintained excellent customer relationships through timely response to enquiries and going above and beyond to accommodate unusual requests.

Departmental Support Officer

HSBC
01.2006 - 10.2011
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Attended leadership team meetings for note taking and action logging/monitoring.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions - bridging the gap between hierarchy.
  • Spearheaded successful projects from conception through completion, showcasing strong project management abilities.

Education

GCSE Studies

Firth Park Community Arts College
Sheffield
04.2001 -

Skills

Analytical Thinking

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Timeline

Regional Account Manager

Cotswold Fayre
01.2024 - Current

Territory Manager

Just Eat UK
06.2019 - 12.2023

Brand Activation Manager

Marketing Agency
12.2017 - 06.2019

Personal Trainer

Various
01.2015 - 12.2017

Secretary

KPMG
10.2011 - 12.2014

Departmental Support Officer

HSBC
01.2006 - 10.2011

GCSE Studies

Firth Park Community Arts College
04.2001 -
Rachel SmithRegional Account Manager