Rachel Shaw

Highly organised Office Manager with over 20 years experience overseeing operations for an engineering based company.

Proven ability to manage multiple priorities serving Production, Service, Sales and Technical Departments.

• Handled incoming correspondence, resulting in timely responses and decision-making.
• Service, Accounts and workshop staff supervision
• Excellent customer service management including owner / director level
• Updated office policies to reflect changes in business profile
• Strong written and verbal communication & problem-solving skills
• Coordinated team meetings for effective communication between departments to avoid delays in work schedules
• Organised staff holiday schedules
• Processed invoices and financial data with strong eye for detail.
• Utilised Microsoft Excel to manage spreadsheets for sales, capital equipment stock
• Key Account Contact for Capitol Equipment Sales and Builds
• Proven track record in Accounts (Sage 50) and Payroll processing

• Ensured compliance with accounting standards through diligent record keeping.
• Input sales, purchase and cash transactions.
• Prepared Excel spreadsheets to track banking transactions
• Completed daily and monthly bank reconciliations
• Helped with preparation of management accounts and end-month duties.
• Verified invoices against purchase orders to support smooth execution of month-end processes.
• Reconciled all company accounts, including credit cards and expenses.
• Stored confidential information safely and securely in line with company protocol.

Assisted in start-up processes for new company.

Supported accounts and service administration by handling sales ledger, purchase ledger, and credit control.

Raised service jobs for engineers and allocated tasks accordingly.

Ordered parts for service jobs as required.

Acquired product knowledge essential for role.

Once established as market leading service provider in the field, key accounts came on board and the company expanded.

Promoted to Service Manager

Developed and updated internal guidelines.

Directed activities of staff to maximise service availability and play to teams' strengths

Sole responsibility of overseeing Service Department including Crane Service Engineers, Tail lift engineers and Service Administrators