Rachel Riley
Burnley
Summary
Highly organised and self-motivated professional with exceptional communication skills and a flexible approach. Demonstrates strong time management, prioritisation, and deadline management abilities. Adept at stakeholder engagement, B2B client management, and prospecting with a resilient attitude under pressure. Proficient in Microsoft Office and IT literate, showcasing attention to detail and adaptability. Career goal includes leveraging dynamic networking ability to drive business growth and success.
Overview
8
8
years of professional experience
2027
2027
years of post-secondary education
Work history
BUSINESS DEVELOPMENT MANAGER
TA INTERIORS
2024.10 - 2025.04
- Implemented marketing initiatives for greater brand visibility
- Devised comprehensive business plans, enabling sustainable growth
- Identified market trends, resulting in enhanced product offerings
- Secured new business opportunities by cultivating strong relationships with potential clients
- Conducted market research to identify potential business opportunities
- Managed key accounts, ensuring high levels of customer satisfaction
- Streamlined processes to improve overall efficiency
- Generated leads to bring in new client revenue and improve bottom-line profitability
BUSINESS DEVELOPMENT MANAGER
VEKA PLC
2022.01 - 2024.10
- Maximise profit and cash generation through effective planning, budgeting, and delivery of revenue targets for all existing customers and new business
- Managed a portfolio of 32 customers within my designated area totalling £25,000,000+. Providing comprehensive support to ensure their satisfaction and driving business growth
- Development of Account Plans for my area and customers, spanning the majority of the north of England, aimed at sustainably growing the area year on year
- Listen to and act upon individual customer needs and own actions to ensure value is delivered in the right areas
- Build and maintain relationships with stakeholders, customers, and employees with the sole aim of sustainably growing our business
- Ensure success and ownership of demand plan accuracy
- Liaise and maintain working relationships with colleagues, departments, customers, clientele and the board on day-to-day duties and issues
- Positively contribute to a unified and dynamic sales team that is highly respected both internally and externally to the business
- Alongside day-to-day duties, I participated in the organisation and management of various charitable schemes
TECHNICAL SUPPORT CO-ORDINATOR
VEKA PLC
2020.01 - 2022.01
- Management and coordination of technical areas on company website and intranet
- Project lead on business relevant software, providing training both internally and externally to build customer rapport
- Producing monthly performance reports
- Competitor Analysis
- Product training
POLICE CONTROL ROOM OPERATOR
LANCASHIRE CONSTABULARY
2018.01 - 2020.01
- Handle both emergency and non-emergency calls
- Data recording in line with GDPR
- Retrieval and management of incident logs in line with national standards for incident recording
- Answered radio and telephone enquiries in polite and courteous manner
- Kept all logs, reports and records up to date and accurate, promptly completing updates
KEY CUSTOMER ACCOUNT MANAGER
DAISY COMMUNICATIONS
2017.01 - 2018.01
- Direct contact for high revenue accounts
- Expectation management and query resolution
- Recognising trends and root causes
- Create confidential reports for higher management and stake holders
- Sustained high levels of customer retention with proactive account management methodologies
Education
MENTAL HEALTH FIRST AID -
VEKA PLC
HEALTH & SAFETY - undefined
VEKA PLC
HEALTH AND SOCIAL CARE - undefined
BURNLEY COLLEGE
2014.01 - 2015.01
GCSES - undefined
UNITY COLLEGE
2008.01 - 2013.01
Skills
- Quick to learn new systems, procedures and ways of achieving the required result
- Able to prioritise workload and meet deadlines
- IT literate with skills using a wide variety of programmes and software including but not limited to Microsoft Office
- Great attention to detail
- Highly organised and self motivated
- Dynamic and able to adapt quickly
- Exceptional communication skills and extremely capable of working with stakeholders at all levels
References
References available upon request.
Timeline
BUSINESS DEVELOPMENT MANAGER
TA INTERIORS
2024.10 - 2025.04
BUSINESS DEVELOPMENT MANAGER
VEKA PLC
2022.01 - 2024.10
TECHNICAL SUPPORT CO-ORDINATOR
VEKA PLC
2020.01 - 2022.01
POLICE CONTROL ROOM OPERATOR
LANCASHIRE CONSTABULARY
2018.01 - 2020.01
KEY CUSTOMER ACCOUNT MANAGER
DAISY COMMUNICATIONS
2017.01 - 2018.01
HEALTH AND SOCIAL CARE - undefined
BURNLEY COLLEGE
2014.01 - 2015.01
GCSES - undefined
UNITY COLLEGE
2008.01 - 2013.01
HEALTH & SAFETY - undefined
VEKA PLC
MENTAL HEALTH FIRST AID -
VEKA PLC