Rachel Rhodes
Overseal,South Derbyshire
Summary
Highly adaptable and self-motivated professional with exceptional organisational skills and a proven ability to work under pressure. Demonstrates excellent teamwork, effective communication, and customer service excellence. Skilled in staff management, recruitment and hiring, sales techniques, and complaint resolution. Keen to continuously learn and improve skills while taking responsibility in various situations. Career goal includes leveraging these competencies to drive organisational success and foster a collaborative work environment.
Overview
23
23
years of professional experience
13988
13988
years of post-secondary education
Work History
Designated Premise Supervisor
Inspirit- Specialists in wines and craft ales
10.2020 - Current
- Overseeing the smooth running of two local independent off licences that specialise in wines and craft ales
- Implementing customer service training programmes and delivering to staff and ensuring all staff sell alcohol legally in line with the premises licence
- Primary contact for police and local government
- Maintaining relationships between ourselves and suppliers and negotiating trade deals
- Along with the general running of the business other duties include ensuring shop targets are met, staff one to ones, stock ordering, stock takes, deliveries, stock replenishment, accounts and invoicing
- Dealing with any customer complaints ensuring they are resolved to the highest standard.
Dual skilled Travel and Foreign currency consultant
Hays Travel
01.2020 - 09.2020
- Helping customers plan their holidays, providing advice on destinations, local events and customs
- Making reservations for flights, accommodation, transfers and working within customers budget
- Collecting payments, invoicing customers, updating databases with personal details and billing information
- Travel administration such as checking invoices against customer's booking
- Liaising with tour operators with changes to holidays and name changes
- Overseeing the smooth running of the Foreign Exchange Bureau
- Daily tasks included selling currency to customers due to travel, up selling and increasing targets
- Implementing new ideas to meet sales targets
- Enhanced customer satisfaction by promptly addressing their travel concerns and queries.
- Provided comprehensive information on various destinations, enhancing client knowledge and decision-making.
- Maintained accurate records of all bookings made, supporting accountability and transparency.
Senior travel consultant- Remote
Holidaysplease
Birmingham
11.2017 - 01.2020
- Dealing with customers over the phone, understanding their travel requirements and tailor making their perfect holiday from package holidays, rail journeys, cruises and UK breaks
- Responsible for own customer database and being available to customers 24/7 with complaints or queries
- Checking invoices against customer bookings, making changes, liaising with tour operators, sending out tickets and collecting payments
- Proficient with travel software such as computer reservations and GDS systems
- Fully trained with in house tour operator tailor making holidays, liaising with accommodation regarding special requests, room upgrades and welcome packages for customers.
- Recommended appropriate materials and styles based on clients' body type and personal style preferences, leading to higher sales conversion rates.
- Managed all aspects of the tailoring process from initial consultation through final fitting, ensuring high-quality results.
Senior Travel consultant World Travel and cruise specialist
Thomas cook Retail
08.2001 - 10.2017
- Responsible for accurate bookings for all worldwide, tailormade and cruise itineraries with additional ancillaries within a busy city centre office
- Dealing with enquiries both over the telephone as part of the Thomas Cook internet call centre support team and face to face in store
- Listening to customers' needs and acting upon them to provide recommendations and a personal service
- Ability to work within a fast-paced team and adhere to company policies and objectives
- Experience advising on currency, visas and passports
- Accurately recording information on the company database and organisation of travel documents, Advising customers regarding ancillary products such as, attraction and excursion tickets, travel insurance, airport hotel and parking
- Working to resolve problems such as missed flights, changes to reservations and tour operator cancellation.
Education
GNVQ Level 2 - Travel and Tourism -
Tamworth College
GNVQ Level 3 - Travel and Tourism -
Burton And South Derbyshire College
BurtonCabin Crew and travel training -
Burton College
Spanish -
Burton and South Derbyshire College
BurtonArabic -
Burton and South Derbyshire College
BurtonGCSE -
Wilnecote High School
TamworthApplication of number
Burton And South Derbyshire College
Burtoncommunication
Burton and South Derbyshire College
BurtonDiploma of Higher Education - Access to nursing
Learndirect
Bournemouth, England 08.2023 -
Skills
- Self-motivated with the ability to take initiative
- Ability to work under pressure
- Punctual with excellent time keeping
- Able to take responsibility
- Good organisational skills
- Excellent teamwork skills
- Quick learner, keen to learn and improve skills
- Adaptable to different situations and will always offer a sympathetic ear
- Staff management
- Recruitment and hiring
- Customer service excellence
- Effective communication
- Sales techniques
- Complaint resolution
Accomplishments
- My time at Thomas Cook my career went from strength to strength, from 2014-2016 I achieved million pound sales status over two consecutive years.
- Holidaysplease I was proud to receive silver sales status for my first year. This was £250,000 worth of sales in my first year. This was a self employed role so these sales were from my own profile of customers.
Affiliations
- Gardening- Avid gardener growing my own fruit and vegetables
- Music- Playing the clarinet in my spare time.
- Antiques, Cooking, Gym, Travel.
- Volunteer- for Derbyshire police speed awareness team.
References
References available upon request.
Timeline
Diploma of Higher Education - Access to nursing
Learndirect
08.2023 -
Designated Premise Supervisor
Inspirit- Specialists in wines and craft ales
10.2020 - Current
Dual skilled Travel and Foreign currency consultant
Hays Travel
01.2020 - 09.2020
Senior travel consultant- Remote
Holidaysplease
11.2017 - 01.2020
Senior Travel consultant World Travel and cruise specialist
Thomas cook Retail
08.2001 - 10.2017
GNVQ Level 2 - Travel and Tourism -
Tamworth College
GNVQ Level 3 - Travel and Tourism -
Burton And South Derbyshire College
Cabin Crew and travel training -
Burton College
Spanish -
Burton and South Derbyshire College
Arabic -
Burton and South Derbyshire College
GCSE -
Wilnecote High School
Application of number
Burton And South Derbyshire College
communication
Burton and South Derbyshire College
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