Rachel Potter
Livingston,West Lothian
Summary
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Overview
19
19
years of professional experience
Work history
Retail area manager
Lindsay and Gilmour
Edinburgh, Midlothian
2024.06 - 2025.12
- Managed daily operations for enhanced customer experience.
- Liaised with suppliers to secure favourable contract terms.
- Improved store performance by implementing effective sales strategies.
- Facilitated regular meetings to foster team spirit and communication.
- Introduced new operational processes which improved overall efficiency within the retail area.
- Ensured staff compliance with company policies and procedures.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Toured sales floor regularly, assessing and improving daily operations.
Deputy area manager
Lindsay and Gilmour
Edinburgh and Scottish Borders
2022.04 - 2024.06
- Managed daily operations for smooth branch functioning.
- Boosted overall performance with regular staff training programmes.
- Implemented innovative marketing strategies, resulting in improved brand visibility.
- Assisted the Area Manager in planning and executing business strategies effectively.
- Streamlined operational procedures for enhanced efficiency and effectiveness.
- Maintained high customer satisfaction rates through exceptional service standards.
- Ensured compliance with company policies and regulations at all times.
Relief Dispenser
Lindsay and Gilmour
Edinburgh, Midlothian
2018.11 - 2022.04
- Improved patient safety with meticulous attention to prescription details.
- Adhered to all regulatory standards for safe handling of medications, contributing towards a safer work environment.
- Maintained stock levels to prevent shortage of essential medications.
- Ordered pharmaceutical supplies on time to avoid inventory shortages.
- Managed pharmaceutical supplies effectively to avoid wastage and overstocking.
- Delivered high-quality customer service, enhancing overall pharmacy experience for customers.
- Checked expiry dates regularly, preventing administration of outdated drugs.
Pharmacy Dispenser
Deans Pharmacy
Livingston, West Lothian
2014.07 - 2018.11
- Accurately filled and dispensed an average 300 prescriptions per day
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Supervised other staff members in the dispensary
- Efficiently operated cash register and handled cash
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Worked closely with GP practices to ensure patient safety
- Designating tasks to other staff members
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Attended continuous professional development courses keeping abreast with latest industry trends.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
Pharmacy Dispenser
Lloyds Pharmacy
Livingston
2010.08 - 2014.07
- Prepared medications such as emulsions, liquids, powders and ointments.
- Hand counted control medications, measured liquids and reconstituted antibiotics.
- Provided specialised services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure
- Effectively prioritised tasks and organised workflow to increase efficiency.
- Communicated regularly with GP's and nurses
- Conducted blood pressure screenings and counselled patients on hypertension.
Trainee Pharmacy Dispenser
Boots
Falkirk
2006.09 - 2010.06
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Dealing with customer queries
- Cash handling
- Answering the telephone and dealing with GP/Patient's queries
- Ensuring the dispensary is clean and tidy
Education
E.C.D.L - European Computer driving Licence
West Lothian College
LivingstonNVQ2 - Pharmacy Service Skills
National Pharmacy Association
GCSE -
Tynecastle High School
EdinburghSkills
- Accurate data entry
- Strong organisational skills
- Excellent communicator both verbally and written
- Self motivated and able to work independently
- Time management
- Excellent problem solver
- Prioritising tasks
- Working quickly and accurately
- Teamwork
- Adaptable to any situation
Timeline
Retail area manager
Lindsay and Gilmour
2024.06 - 2025.12
Deputy area manager
Lindsay and Gilmour
2022.04 - 2024.06
Relief Dispenser
Lindsay and Gilmour
2018.11 - 2022.04
Pharmacy Dispenser
Deans Pharmacy
2014.07 - 2018.11
Pharmacy Dispenser
Lloyds Pharmacy
2010.08 - 2014.07
Trainee Pharmacy Dispenser
Boots
2006.09 - 2010.06
E.C.D.L - European Computer driving Licence
West Lothian College
NVQ2 - Pharmacy Service Skills
National Pharmacy Association
GCSE -
Tynecastle High School