Rachel Penney

∙Triaging queries via email to the HR department

∙Monitoring and maintaining recruitment enquiries, administration of vacancy advertising, processing of applications for vacancies and expressions of interest, support administration for shortlisting of candidates and arrangement of interviews, producing recruitment correspondence, and processing reference requests.

∙HR system maintenance – input, updates, changes.

∙Ensuring accurate filing and recording of information – electronic and hard copy.

∙Excellent telephone and online customer service skills, and experience of building a relationship with young people, parents/carers and others.

∙Effectively manage workload, including all administrative requirements, and have experience in achieving targets within set deadlines.

∙Maintaining vetting processes (references, form collation, and ID checks), and processing DBS checks and renewals to maintain currency date integrity.

∙Meeting document retention and data clearance obligations.

∙Ensure monthly reports are running and processing in a timely manner.

∙To administer statutory leave in liaison with payroll.

∙To ensure all HR correspondence is filed within designated timeframes.

∙To ensure all confidential HR information is processed securely and meets all GDPR requirements.

Maintained and updated educational records for young people, ensuring accurate tracking of education, employment and training (EET) outcomes.

· Provided tailored guidance and support to young people seeking education, employment or training opportunities.

· Contacted young people, parents/carers and partner organisations to gather information and support contractual requirements.

· Delivered professional customer service through telephone, email and online communication channels.

· Managed caseloads, conducting follow-up support and monitoring outcomes to ensure positive progression.

· Acted as the first point of contact for incoming enquiries, assessing needs and directing individuals to appropriate services.

· Worked collaboratively with colleagues and external stakeholders to provide seamless and effective support.

· Accurately recorded and maintained client data using a range of ICT systems and databases.

· Applied a solution-focused approach when supporting individuals with varying needs and circumstances.

· Developed strong knowledge of safeguarding, equality and diversity, and health and safety legislation and best practices.