RACHEL OWEN
Kettering,Northamptonshire
Summary
Accomplished professional with experience in warehouse operations and credit control, currently serving as a Warehouse Operative/Returns Administrator at CEVA Logistics. Demonstrates competence in returns processing, inventory management, and system administration, with a proven track record of enhancing team collaboration and efficiency. Formerly a Depot Support Trainer and Current Debt Manager at Howdens Joinery Co, skilled in training new employees, managing credit limits, and leading teams to achieve key performance indicators. Proficient in SAP R/3 and Microsoft Office, with strong communication skills and a commitment to business development and process improvement. Career goals include furthering expertise in logistics management while driving operational excellence.
Overview
22
22
years of professional experience
Work History
Warehouse Operative/Returns Administrator
CEVA Logistics
2025.10 - Current
- Processing: Log and manage customer returns.
- Inspection & Stock Control: Inspect returned items for damage to determine if they can be restocked, reworked or disposed of.
- System Administration: Maintain accurate processes, and update inventory system (WMS) to reflect returned stock.
- Communication: Coordinate with internal teams regarding returns queries and discrepancies.
- Reporting: Monitor, report, and follow up on outstanding returns.
Warehouse Operative
Ceva Logistics
2025.01 - 2025.10
- Replenished stock to ensure availability of goods for picking.
- Assisted in putting away part packs to maintain organisation in storage areas.
- Conducted stock checks to verify inventory accuracy.
- Relocated stock to optimise warehouse layout.
- Picked goods for dispatch to meet delivery schedules.
- Trained new pickers on efficient picking methods.
- Unloaded deliveries using powered pallet truck for safe handling.
Warehouse Operative
Abstract Recruitment
2025.09 - 2025.01
- Assisted with replenishing stock to ensure goods were readily available for picking.
- Helped in putting away part packs to maintain organised storage.
- Conducted regular stock checks to support inventory accuracy.
- Aided in relocating stock to optimise warehouse layout.
- Supported picking goods for dispatch to fulfil orders efficiently.
Depot Support Trainer
Howdens Joinery Co
2014.01 - 2024.08
- System Support for New Employees/Promoted Managers
- Induction to Credit Control Policy and Procedures
- Training on System Reporting
- Ongoing support following training
- Responsible for keeping presentation pack's up to date
Current Debt Manager Credit Control
Howdens Joinery Co
2008.01 - 2014.01
- Inspire and lead team
- Adept in handling potentially sensitive or confrontational situations with professionalism
- Check and modify credit limits for accounts
- Organize teams to collect debt efficiently
- Monitor KPI's
- Support and coach team members in challenging account situations
- Conduct 1-2-1's
- Interview potential new Credit Controllers
Credit Controller/Team Leader/Supervisor
Howdens Joinery Co
2004.01 - 2008.01
- Proactively contact customers with overdue payments to encourage prompt settlement
- Negotiate payment plans, implement strategies to minimize bad debt, and escalate serious cases to legal proceedings when necessary
- Adept in handling potentially sensitive or confrontational situations with professionalism
- Develop and maintain strong relationships with customers to foster loyalty and improve timely payments
- Check and modify credit limits for accounts
Education
ILM Leadership and Management -
2008-01
BTEC - Management Studies
Wootton Upper School
1999-01
High School -
Wootton Upper School
1985-01
Skills
- SAP R/3, Microsoft Office & WMS
- Customer service and support
- Business development and process improvement
- Credit control and inventory management
- Returns processing and data entry
- System administration and safety compliance
- Effective communication skills
- Effective Time management
- Manual handling and sorting techniques
- Team collaboration and efficiency
- Efficient and proactive
- Industrial Reach Forklift operation
References
Available on Request
Timeline
Warehouse Operative/Returns Administrator
CEVA Logistics
2025.10 - Current
Warehouse Operative
Abstract Recruitment
2025.09 - 2025.01
Warehouse Operative
Ceva Logistics
2025.01 - 2025.10
Depot Support Trainer
Howdens Joinery Co
2014.01 - 2024.08
Current Debt Manager Credit Control
Howdens Joinery Co
2008.01 - 2014.01
Credit Controller/Team Leader/Supervisor
Howdens Joinery Co
2004.01 - 2008.01
ILM Leadership and Management -
BTEC - Management Studies
Wootton Upper School
High School -
Wootton Upper School