Rachel Okoduwa

· Contributed to streamline the recruitment process, eliminating non-value adding activities, enhancing the Candidates’ experience and reducing recruitment time. Reduced recruitment time by 30% and achieved 90%+ Candidate’s satisfaction.

· Implemented process improvements to ensure regulatory standards, Patient safety protocols and increase compliance efficiency. Achieved 98%+ Compliance Audit score and reduced compliance reporting time by 15%.

· Optimized MITEL calls workflows to enhance Candidates’ response time and satisfaction levels. Decrease average handle time by 20%, increased first-call resolution by 15%, and improved customer satisfaction score by 25%.

· Contributed to streamline the Identification and Right-to-Work checks by automating the process, eliminating delays, and meeting the Service Level Agreement (SLA) requirements, collaborated with Stakeholders to identify specific requirements for the new document verification technology.

· Played a crucial role in collaborating with various Stakeholders. Was involved in conducting elicitation sessions with Human Resource Officers, coordinating with Vendors to select the most suitable technology solution within the allocated budget, Business Process Modelling Notation (BPMN) and facilitating User Acceptance Testing (UAT) sessions with the Candidates. Through careful evaluation and negotiations, we successfully identified and implemented the optimal technology solution, leading to significant improvements in efficiency and accuracy. As a result, the average recruitment SLA improved by an impressive 83%.

· Developed and executed test cases to verify the functionality and performance of the Document verification technology.

· Identified potential risks and developed mitigation strategies.