Rachel Odufuwa
Lancaster,Lancashire
Summary
Experienced receptionist and customer service professional with a proven track record in delivering exceptional service. Demonstrates excellent communication and interpersonal skills, coupled with strong organisational and multitasking abilities. Proficient in the use of Microsoft Office Suite, ensuring efficient administrative support. Committed to enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Guest lecturer
Lancaster University
Lancaster, Lancashire
03.2024 - Current
- I gave a lecture to undergraduate students on a topic related to my research, which allowed me to practise my oral communication. Based on the student feedback I collected, I excelled in this.
- I used MS PowerPoint to deliver lecture material to students, which aided in the effective delivery of my lecture. The lecture slides were well-received by students as indicated by their feedback, thereby showing my ability to use MS Office Suite.
- Being well-prepared and organised was necessary to give an effective lecture, and I clearly demonstrated this as indicated by feedback from both the students and the Module Convenor.
Writing mentor
Lancaster University
Lancaster, Lancashire
02.2024 - Current
- Paired with undergraduate students to discuss questions they have regarding assignments and/or feedback they received from their tutors. To perform this role effectively, it was important to display excellent oral communication skills for the student's understanding.
- Discussing student essays can be both an emotional and sensitive area, as such, it was necessary to display excellent interpersonal skills and a lot of emotional intelligence, something I believe I was good at doing based on the student feedback I received.
Associate Lecturer
Lancaster University
Lancaster, Lancashire
10.2022 - Current
- Lectured classes using exceptional communication techniques to enhance engagement, including oral communication, active listening and nonverbal communication.
- Displayed excellent written communication skills through providing constructive feedback on their assignments, as noted by the Module Convenor.
- Introduced an innovative pedagogue to students called Talking Circles, which is about fostering dialogue and a reciprocal relationship between the students and the educator, in which both come to see each other as knowledgeable equals, who can teach and learn from each other. To facilitate such a teaching style, it was necessary to establish great interpersonal skills with the students and to create a classroom environment built on rapport and trustful relationships.
- Consistently met marking deadlines for timely delivery of grades, thus displaying great organisational and multi-tasking skills.
Sales Assistant Temp
Lush Cosmetics
Lancaster, Lancashire
10.2023 - 12.2023
- Built rapport with new and existing customers to boost client retention.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Followed company procedures and guidelines for smooth retail operations.
- Carried out active selling from initial customer greeting.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Assisted customers in locating specific items to boost satisfaction.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Utilised excellent communication skills to provide detailed product information.
General Administrator Temp
ABA International
London, Greater London
08.2018 - 09.2018
- Managed and responded to an average of 50+ emails daily, ensuring prompt and professional communication with clients.
- Demonstrated proficiency in using Microsoft Software programmes such as Outlook when replying to emails.
- Demonstrated my ability to be organised by successfully updating bookwork to meet tight deadlines.
- Fostered a positive work environment to boost staff morale and productivity.
- Applied positive customer service approach to increase satisfaction levels.
Paid fundraiser
British Heart Foundation
Liverpool, Merseyside
06.2016 - 08.2016
- Recorded customer account details which required quick and
accurate data inputting skills, something I was good at. - Effectively explained to members of the public why their
support is necessary. - Demonstrated ability to work in a team to maximise sales and deliver top-quality experiences.
- Demonstrated tenacity and professionalism when dealing with difficult situations, not allowing my personal emotions to override these situations.
Administrative Clerk
Pearl & Co Solicitors
London, Greater London
06.2010 - 06.2010
- Communicated with some of the firm’s clients answering and resolving their enquiries over the telephone.
- Used technology such as MS Spreadsheet to record legal
documents. - Photocopied, laminated and bound documents to support meeting preparation.
- Organised and maintained filing systems for accessibility and orderliness.
- Supported staff with administrative needs for photocopying, faxing and filing.
Education
Doctor of Philosophy - Sociology
Lancaster University
Lancaster 10.2021 -
Master of Arts - Sociology
University of Liverpool
Liverpool 09.2018 - 07.2020
Bachelor of Arts - Sociology
University of Liverpool
Liverpool 09.2015 - 07.2018
Skills
- Prior experience in both a receptionist and customer service role
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Proficient in the use of Microsoft Office Suite
References
References available upon request.
Timeline
Guest lecturer
Lancaster University
03.2024 - Current
Writing mentor
Lancaster University
02.2024 - Current
Sales Assistant Temp
Lush Cosmetics
10.2023 - 12.2023
Associate Lecturer
Lancaster University
10.2022 - Current
Doctor of Philosophy - Sociology
Lancaster University
10.2021 -
Master of Arts - Sociology
University of Liverpool
09.2018 - 07.2020
General Administrator Temp
ABA International
08.2018 - 09.2018
Paid fundraiser
British Heart Foundation
06.2016 - 08.2016
Bachelor of Arts - Sociology
University of Liverpool
09.2015 - 07.2018
Administrative Clerk
Pearl & Co Solicitors
06.2010 - 06.2010
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