Rachel Nolan
Wallasey,Wirral
Summary
Accomplished professional with expertise in team management and motivating team members, adept at teaching and mentoring. Demonstrates exceptional time management, workflow prioritisation, and deadline management skills, thriving in fast-paced environments. Proficient in adaptability, staff appraisals, and disciplinary action, with a strong command of Microsoft Office and Google Drive. Committed to fostering a collaborative work environment while pursuing opportunities for career advancement.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Senior Duty Manager
JSD Rail-Research & Development Ltd
Rochdale
04.2014 - 08.2025
- Worked in the Rochdale office then became home based as a Control Manager for JSD Rail; taking phone calls from staff i.e. Maintainers, Operators and Drivers when they book on and off shift, report faults with machinery and any other incidents that may occur.
- Update the Control Log with all relevant information throughout the day.
- Authorise safe movement on the railways and within yards for reasons such as maintenance or fuel and water replenishments.
- Submit orders for fuel and water and arrange deliveries. Also arrange the hire and off hire of equipment for sites e.g. welfare cabins, generators.
- Liaise with outside agencies with regards to any faults with vehicles or machinery and give updates where necessary.
- Draft the 2 week Roster on a weekly basis to ensure staff know well in advance when and where they are working.
- Send out completed Weed Spray Task Lists and Track Treatment Ticksheets to all relevant agencies in due course to inform them whether all sites have been treated or if anything has to be recovered.
- Liaise with companies to ensure Drivers and Operators are allocated where necessary for circuits, in case any alternative plans need to be made.
- Promoted to Senior Control Manager after 19 months with JSD Rail.
- Complete fatigue registers for safety critical staff to monitor their hours, rests and breaks.
- Create and update the Roster for all Control Managers and the on-call Engineers.
- Manage, monitor and authorise leave for all Control Managers.
- Took on the role of Duty Manager, due to changes within the Company; then promoted to Senior Duty Manager when the workload increased again. This is a similar role to Senior Control Manager.
- Assist the Engineering Team, checking Maintenance paperwork from our Engineers.
- Review and update Company Manuals, which document all roles and responsibilities of the Duty Managers. These get checked during internal and external audits, in line with IS0 9001.
Team Leader
British Army
Germany
11.2012 - 04.2014
- Worked in the Movement Control Centre (MCC), which is a very demanding office providing logistics support to all Military establishments in Germany and the UK.
- Routinely applied for Transit Clearance through France, Belgium, The Netherlands and Luxembourg (the Low Countries) for all Military road moves.
- Provided advice to companies on Dangerous Goods (DG), Out of Gauge (OOG) vehicles, convoys and the movement of weapons throughout EU countries.
- Issued Road Movement Orders (RMOs) to organisations for Military road moves through France and the Low Countries (LC). The production and distribution involved close liaison with external organisations.
- Tasked movements sections in the correct Area of Responsibility (AOR) to issue Customs paperwork for weapons, freight and other restricted goods.
- Tasked movements sections in the relevant AOR to meet Host Nations police escorts and the company drivers at Border Crossing Points (BXPs) on designated routes.
- Worked in the Bielefeld Travel Centre (BTC) booking ferry crossings and Eurotunnels and hire cars for Military establishments within Germany.
- Worked as the Guard 2ic (second in command) for the security of the camp. Made sure the guard rota was fair and followed strictly. Reported any incidents i.e. suspicious behaviour and vandalism to the Royal Military Police.
Team Leader
British Army
Afghanistan
05.2012 - 11.2012
- Completed all necessary training before deploying to Afghanistan and refreshed trade qualifications e.g. Dangerous Goods Consignor.
- Maintained discipline within the workplace and led by example for the young, new team members.
- Prepared and delivered second report briefs for outgoing Strategic flights to Dubai, Cyprus and the UK.
- Assisted the RAF Police with security during the check in procedure for flights.
- Checked in passengers for flights and consolidated all manifests for the outgoing flights.
- Met passengers including VIPs from inbound flights from the UK, Cyprus and Dubai and briefed them accordingly; then escorted them to the arrivals lounge.
- Kept passengers informed of any onward flight details or delays with their baggage. Answered any questions and calmed down agitated, impatient passengers.
- Liaised with all receiving airheads once the Strategic flights left Afghanistan.
- Prioritised passengers by purpose of travel in case of any delays or cancellations to flights.
- Updated the Operations Board for the next day’s Strategic and Tactical flights and prepared passenger manifests.
- Booked, cancelled and amended strategic flights in and out of Afghanistan on the Movements Military Air Reservation System (MMARS); single and group bookings.
- Worked with a variety of different ethnicities and cultures whether it be other nation’s Armed Forces or Locally Employed Civilians (LECs). Learnt about and respected certain religions and values.
Team Member & Team Leader
British Army
Germany
07.2007 - 05.2012
- Carried out Duty Movement Controller duties; mainly dealt with compassionate cases and ensured the passenger/s got their flight and onward move details. In extreme cases specific (Spec) aircraft had to be diverted to Dusseldorf International Airport. This was controlled from start to finish and the passenger/s got away as quickly and safely as possible.
- Gained access to high security areas of Dusseldorf International Airport when escorting ‘Medevac’ or ‘Aeromed’ passengers to their aircraft.
- Met Host Nation police escorts and company drivers at BXPs; ensured the driver had a copy of the Road Movement Order, any necessary Customs paperwork, weapons manifests and they were aware of any limitations e.g. travelling in packets of 5 vehicles with 20 minute intervals between packets.
- Checked companies’ freight for Dangerous Goods and prohibited items; mostly worked within Germany but also travelled to France and Canada for large Exercises. Also issued Customs forms when necessary e.g. the movement of weapons across international borders and built up a rapport with local Customs Authorities.
- Qualified as a Rail Loading Supervisor (RLS) for the loading and unloading of vehicles on military trains; maintained safety throughout and briefed all personnel involved of any hazards etc.
- Worked at Ports in Holland and Germany on Port Task Groups (PTG) each month for the military maintenance (Maint) vessel. Supervised and controlled the unload and load of the vessel. Produced the ship’s paperwork along with Customs paperwork. Also worked on a 3 day PTG in Jordan, in support of a large Exercise.
Education
A Level - Sociology, English Language & Literature, Fine Art
GCSEs - 9 GSCEs including English, Maths and Science
Skills
- Team Management
- Motivating Team Members
- Teaching
- Mentoring
- Time Management
- Workflow Prioritisation
- Deadline Management
- Focus in Fast-Paced Environments
- Adaptability
- Staff Appraisals
- Disciplinary Action
- Microsoft Office
- Google Drive
Websites
Certification
CPC Transport Manager (Road Haulage)
IOSH (Managing Safely)
Prince 2 Foundation
Level 3 CAVA (Assessor)
References
Available On Request
Timeline
Senior Duty Manager
JSD Rail-Research & Development Ltd
04.2014 - 08.2025
Team Leader
British Army
11.2012 - 04.2014
Team Leader
British Army
05.2012 - 11.2012
Team Member & Team Leader
British Army
07.2007 - 05.2012
GCSEs - 9 GSCEs including English, Maths and Science
A Level - Sociology, English Language & Literature, Fine Art
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