Hi, I’m
Rachel Murray
Freelancer
Valencia,Spain
Overview
24
years of professional experience
2
Languages
Work History
Self-employed
Pet Sitter
11.2017 - 10.2022
Job overview
- Taught animals sit, stay and other basic commands
- Ensured safety of pets during outdoor activities, preventing accidents or escapes
- Educated pet owners on basic pet care and wellness, sharing insights and recommendations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Cleaned and sanitized equipment and surfaces to protect animal and staff health
- Developed long-term relationships with clients and bonded with animals through regular contact
- Bathed and groomed pets using gentle techniques
- Provided companionship to animals by playing with them or providing belly rubs
- Maintained clean and orderly play yards, kennels, and cages
- Provided emotional support when pets were feeling anxious due to separation from owners
- Prepared food to meet needs of animals under care with appropriate meals
- Followed safety protocols for handling animals in accordance with company policies and local regulations
- Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet
- Assessed animals for injury and illness
- Implemented pet owners' specific care routines, ensuring consistency in pets' schedules
- Fed and watered animals in care, following special diets and regular medication administration schedules
- Monitored pets' health, noting any changes in behavior or condition, and communicated concerns to owners
- Assisted in transporting pets to vet appointments when needed
- Met with owners to gather pet care information and discuss pet sitting duties
- Established strong relationships with clients, resulting in repeat business and referrals, by providing consistent and compassionate care
Sequoia Consulting
Proofreader
10.2012 - 10.2017
Job overview
- Collaborated with writers to discuss changes to manuscripts
- Collaborated with authors on content revisions needed to meet editorial standards
- Completed administrative work to support team needs for correspondence, answering phones, and copying documents
- Evaluated text for logic, considering reader needs and comprehension level
- Ensured that the final documents adhered to established style guidelines and standards
- Drafted and finalized documents, memos, and letters
- Performed quality control checks on all proofs prior to release
- Assisted in developing new processes or procedures related to proofreading tasks
- Proofread marketing materials such as brochures and advertisements
- Corrected grammar, spelling, and tense errors to copy and manuscripts
- Maintained detailed records of changes made during proofreading process
- Researched, documented, and tracked information for system input
- Analyzed copy for readability, clarity, and adherence to editorial policy
- Used standard editing marks during copy proofreading
- Corrected typos in printed materials before going into production phase
- Compiled lists of corrections for authors based on results of proofreading sessions
- Scanned all text for typographical errors using computer software programs
- Suggested ways to improve existing processes or procedures related to proofreading tasks
- Read creative briefs, maintaining knowledge of style to correct inconsistencies with requirements
- Researched technical terms used in manuscripts to ensure accuracy
- Communicated effectively with other departments regarding any issues arising from the proofreading process
- Enhanced content quality by implementing a structured feedback system with writers, resulting in a 30% reduction in revisions within 3 months
Anthropologie
Retail Sales Associate
05.2010 - 09.2011
Job overview
- Greeted and assisted customers with product selection, offering personalized shopping advice
- Demonstrated product features to customers
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas
- Handled customer feedback, implementing suggestions to improve the shopping experience
- Greeted customers upon entering the store and provided assistance
- Handled returns and exchanges according to company policies
- Answered store and merchandise questions and led customers to wanted items
- Ticketed, arranged, and displayed merchandise to promote sales
- Kept informed about new products arriving at the store on a regular basis
- Maintained thorough knowledge of store merchandise, current sales, and promotions
- Completed transactions in an efficient manner while providing excellent customer service
- Maintained a clean work environment by sweeping, dusting, vacuuming, and mopping floors
- Offered suggestions for additional items that may be of interest to customers
- Tracked inventory levels throughout the day and restocked items as needed
- Assessed customer product needs and interests in order to best recommend suitable items
- Implemented visual merchandising standards, creating attractive displays to increase sales
- Answered questions about current promotions and resolved issues according to store policies
- Restocked shelves, racks, and bins with latest merchandise and changed signage to promote special items
- Managed inventory levels on the sales floor, ensuring optimal stock availability
- Recommended, selected, and located merchandise based on customer desires
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers
- Helped customers by answering questions and locating merchandise
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Operated cash registers and processed transactions including sales, returns, and exchanges
- Inspected purchased items for defects before handing them over to customers
- Addressed customer questions and concerns regarding products and services
- Computed purchases and received and processed cash or credit payment
- Participated in team meetings and training sessions
- Described merchandise and explained use, operation, and care
- Established strong customer relationships by providing attentive service and personalized recommendations, resulting in repeat business and referrals
- Increased customer satisfaction by 30% within 6 months through personalized shopping advice and attentive service
Deloitte
Administration Assistant
03.2006 - 06.2009
Job overview
- Booked flights and reserved hotel rooms to plan and coordinate staff travel
- Tracked and submitted employee timesheets to prepare for payroll processing
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency
- Processed financial documents, contracts, expense reports, and invoices
- Supported HR functions by preparing new hire packets and conducting onboarding activities
- Performed general clerical duties such as photocopying, faxing, mailing, and scanning documents
- Sorted and distributed incoming faxes, letters, and emails for office distribution
- Composed, edited, and typed complex memos and reports with job-related software
- Coordinated meetings and travel arrangements for employees
- Provided assistance with special projects as assigned by management team
- Handled incoming calls and directed callers to appropriate department or employee
- Maintained employee attendance records according to company policies
- Coordinated travel arrangements and completed expense reports for travel reimbursement
- Established effective communication channels with team members, fostering collaboration and ensuring timely completion of projects
- Developed strategies to increase customer engagement through social media platforms
- Collaborated with store associates to ensure timely delivery of purchased items
- Advised management on organizing, preparing, or implementing recruiting or retention programs
- Conferred with management to develop or implement personnel policies or procedures
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions
- Engaged with customers via email or telephone to answer questions about registering for gifts
- Informed job applicants of duties and responsibilities, compensation, and benefits
- Tracked orders from start to finish, ensuring accurate pricing and timely delivery of goods
- Assisted customers with creating custom wedding registries according to their needs and budget
Bloomingdale's
Bridal Registry Consultant
01.1999 - 05.2002
Job overview
- Booked flights and reserved hotel rooms to plan and coordinate staff travel
- Tracked and submitted employee timesheets to prepare for payroll processing
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency
- Processed financial documents, contracts, expense reports, and invoices
- Supported HR functions by preparing new hire packets and conducting onboarding activities
- Performed general clerical duties such as photocopying, faxing, mailing, and scanning documents
- Sorted and distributed incoming faxes, letters, and emails for office distribution
- Composed, edited, and typed complex memos and reports with job-related software
- Coordinated meetings and travel arrangements for employees
- Provided assistance with special projects as assigned by management team
- Handled incoming calls and directed callers to appropriate department or employee
- Maintained employee attendance records according to company policies
- Coordinated travel arrangements and completed expense reports for travel reimbursement
- Established effective communication channels with team members, fostering collaboration and ensuring timely completion of projects
- Developed strategies to increase customer engagement through social media platforms
- Collaborated with store associates to ensure timely delivery of purchased items
- Advised management on organizing, preparing, or implementing recruiting or retention programs
- Conferred with management to develop or implement personnel policies or procedures
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions
- Engaged with customers via email or telephone to answer questions about registering for gifts
- Informed job applicants of duties and responsibilities, compensation, and benefits
- Tracked orders from start to finish, ensuring accurate pricing and timely delivery of goods
- Assisted customers with creating custom wedding registries according to their needs and budget
Education
American Academy of Dramatic ArtsNew York City
Certification in The Arts from Drama and Music
Emory UniversityAtlanta, Ga
Some College (No Degree) from International Law
Skills
Animal exercise
Timeline
Pet Sitter
Self-employed
11.2017 - 10.2022
Proofreader
Sequoia Consulting
10.2012 - 10.2017
Retail Sales Associate
Anthropologie
05.2010 - 09.2011
Administration Assistant
Deloitte
03.2006 - 06.2009
Bridal Registry Consultant
Bloomingdale's
01.1999 - 05.2002
American Academy of Dramatic Arts
Certification in The Arts from Drama and Music
Emory University
Some College (No Degree) from International Law