Rachel Mellor
Blandford Forum,Dorset
Summary
Polite and professional person with strong communication and multitasking skills. Strong background in Customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Bar staff member
The Old Swan Pub
Bletchley, Milton Keynes
11.2016 - 10.2017
- Engaged in upselling techniques, boosting sales revenue.
- Helped organise special events at the bar.
- Adhered to health and safety regulations strictly.
Bar staff member
The Crown. Pub/Restaurant
Milton Keynes
04.2014 - 03.2015
- Created range of alcoholic and non-alcoholic mixed drinks for guests.
- Supported serving staff with fast, accurate beverage preparation.
- Followed food safety and hygiene requirements to protect guests.
- Input orders into register, calculated bills and collected payments.
Business Support Team
Towergate Insurance
Milton Keynes
01.2014 - 08.2014
- Improved claims processing efficiency by streamlining administrative procedures.
- Ensured compliance with regulatory standards whilst handling sensitive customer data.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Successfully delivered on tasks within tight deadlines.
Customer Service Advisor
UK Mail
Milton Keynes
10.2013 - 12.2013
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled high volume of calls daily.
- Strengthened client relationships with clear communication and problem-solving skills.
Receptionist
Queensway personnel Services
Milton Keynes
01.2009 - 12.2009
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Administrator/Data In putter
Shaw, Stone & Webster
Milton Keynes
03.2006 - 09.2007
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Improved record keeping system with attention to detail and thoroughness.
- Streamlined office operations by implementing efficient administrative procedures.
Customer Services Advisor
BP Head Office
Milton Keynes
01.2004 - 01.2005
- Handled customer queries via telephone and email, ensuring clear communication.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Trained new staff on customer service protocols to maintain high standards of service across the board.
Hotel Receptionist
Premier Lodge
Milton Keynes
01.2003 - 01.2004
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Processed and provided clear, accurate receipts for guest payments.
- Kept reservations systems up-to-date for clear availability management.
Stock Administrator
Microsmiths
Milton Keynes
01.2001 - 01.2003
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Checked inventory, ensured adequate stock levels.
- Labelled packages correctly to facilitate proper delivery.
- Increased efficiency of document retrieval with a well-organized filing system.
Education
GCSEs -
Stantonbury Campus
Milton Keynes 09.1996 - 05.2000
Skills
- Communication skills
- Cash handling
- Stock management
- Complaint handling
- Positive attitude
- Customer Service
Additional Information
Full UK driving license held., NVQ Spectator Safety Level 2, Starting a Home Food Business Course (2023), Level 2 Food Hygiene and Safety for Catering (2023)
Custom
References available on request
Timeline
Bar staff member
The Old Swan Pub
11.2016 - 10.2017
Bar staff member
The Crown. Pub/Restaurant
04.2014 - 03.2015
Business Support Team
Towergate Insurance
01.2014 - 08.2014
Customer Service Advisor
UK Mail
10.2013 - 12.2013
Receptionist
Queensway personnel Services
01.2009 - 12.2009
Administrator/Data In putter
Shaw, Stone & Webster
03.2006 - 09.2007
Customer Services Advisor
BP Head Office
01.2004 - 01.2005
Hotel Receptionist
Premier Lodge
01.2003 - 01.2004
Stock Administrator
Microsmiths
01.2001 - 01.2003
GCSEs -
Stantonbury Campus
09.1996 - 05.2000
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