Rachel McLean

• Streamlined procurement processes to ensure timely material acquisition.
• Collaborated with suppliers to negotiate favourable terms and maintain positive relationships.
• Conducted market research to identify potential suppliers and evaluate pricing strategies.
• Reviewed purchase orders for accuracy and adherence to company standards.
• Tracked stock levels to support inventory management and facilitate reordering.
• Maintained procurement records for thorough auditing and compliance purposes.
• Resolved vendor disputes promptly to uphold strong working relationships.
• Established long-term partnerships with reliable vendors to guarantee consistent supply.

• Monitoring company email box and responding to incoming sales queries.
• Scheduling 16 engineers on a daily and weekly basis for planned and call out work
• Ordering materials.
• Managing engineers time sheet for payroll information.
• Creating work from telephone enquiries, email enquiries, converting quotes.
• Raising periodic pre planned maintenance work.
• Taking payments from domestic customers for call out work.
• Taking payment from customers for quoted works.
• Hiring plant and machinery.
• Writing reports and quotes.
• Negotiating PPM contracts with local authorities and other corporate business, restaurant, food chains, Police services

Property Management Administrator

• Matching prospective tenants to properties
• Arranging viewings to properties
• Engaging on referencing and finance process
• Checking right to rent
• Arranging tenancy agreements
• Arranging sign ups to property and liaising with engineers for gas capping/uncapping
• Managing group mail box to ensure queries were directed to appropriate teams.

• Manage a team of 7 Customer Liaison Officers in the West to effectively achieve KPI's for pre and post knocks to customers affected/non affected by mains replacement Program.
• Full training of new staff and mentoring staff on an ongoing basis.
• Work to ensure that our customers get the best possible service before during and after mains replacement works.
• Establish sound working relationships with Project Managers, Site Managers and LDP's to understand the Programme of works and effectively ensure the completion of data management to enhance CSAT scores monthly.
• Manage emergencies such as unexpected off gas to ensure Customers are supported with additional heating, cooking appliances and availability of food vouchers or reimbursement for food bought in, and the attendance of CLOs for one-to-one support.
• Work with all departments to ensure swift and effective closure of complaints and enquiries.
• Understand the terminologies and processes used within the sector to manage customer and colleagues' expectations.
• Produce daily, weekly, and monthly reports to present to peers with regards to number of access/none access, PSR customers and ensure any post care follow up actions are dealt with swiftly to help prevent the number of complaints rising.
• Deliver the required targets and KPI's for each project managed from Customer side.
• That projects are planned, managed, and delivered (from customer care side) to the highest standards of safety, compliance, and customer excellence.
• Presentation of Customer Care within induction settings for all new staff from all departments / LDP's at weekly inductions (Hitchin).
• Carry out tool box talks with teams when out on the road
• When they occur - assist with incident reporting, investigations and final submission of reports and close out remedial actions
• Travelling around East Anglia supporting other Customers Leads and CLO's
• And much, more.

Fixed term contract)

• Covid -Retrieve and gather data, organize and use it to reach meaningful conclusions such as patterns of behaviour, spread of the virus, links to outbreaks etc. In addition, compiling the findings into reports that can help improve the way in which the UAE manages safety for all during the pandemic and to contribute to factual reporting for Bulletins etc.
• Managing 4 email boxes, allocating work, filing within sharepoint
• Managing information from other data bases (Accident & Incidents) that link together and create reports for multiple end users as well as assist colleagues to chase missing data to ensure timely completion of investigations
• Project Support. Supporting and coordinating strategic and operational projects across campus. Balancing time and quality and reporting back to the project lead
• Managing data from internal online forms and distributing them to the appropriate responders
• Taking minutes in sensitive forums and producing the reports for review and distribution
• Running the Asymptomatic Test centre's - results driven to some extent, to ensure the highest numbers of tests possible were carried out, based on numbers of staff and student numbers on campus throughout the pandemic. Managing the student rota's, allocating payments. Coaching the student work force to be the best in very difficult circumstances
• Assist with fire evacuation/ fire testing
• Manage diary, book meetings and sent out invites for a Senior Peer (VCO)
• Manage PEEPS data, creating an internal process for the writing of and management of PEEP
• Anything else that is asked of me in line with the demands of the team/UEA

short term contract)

• Liaising with members of the public in and around the market towns of Breckland to ensure compliance with Covid rules
• Offering support and information to households around latest rules and legislation to do with Covid
• Taking food parcels to vulnerable house holds
• Offering advice and support contact details for housing/finance/food banks
• Team sessions and meet ups to share intel and give each other support
• Mentoring new staff to the role

• Led team in implementing care plans tailored to individual resident needs.
• Oversaw daily operations ensuring compliance with health and safety regulations.
• Developed training programmes for staff to enhance skills and service quality.
• Coordinated communication between families and healthcare professionals regarding resident care.
• Managed budgets and resources to optimise operational efficiency within the facility.
• Facilitated regular staff meetings to discuss challenges and share best practices.
• Evaluated resident satisfaction through surveys and implemented improvements based on feedback.
• Established partnerships with local organisations to enhance community engagement and support services.
• Advocated for residents' rights whilst ensuring their specific needs were met.
• Negotiated contracts with suppliers, secured cost-effective purchases for the facility.
• Implemented new procedures for improved efficiency in service delivery.
• Led multidisciplinary teams towards achieving set goals and objectives.
• Ensured patient comfort by regularly reviewing and updating care plans.
• Managed the nursing home budget, reduced unnecessary expenditures.
• Provided leadership in crisis situations, maintained calmness under pressure.
• Facilitated training programmes to enhance staff professional development.
• Maintained regulatory compliance to ensure high-quality nursing home standards.
• Coordinated daily operations for smooth running of healthcare services.
• Fostered a supportive environment with open communication channels among staff.
• Line managed +30 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
• Maintained tidy environment to promote cleanliness, hygiene and quality standards.
• Expertly translated safeguarding policies into practice within residential setting to enhance protection of service users.