Rachel McLaughlin
Glenrothes,Fife
Summary
Dedicated professional with extensive experience in customer-focused roles, adept at conflict resolution and demonstrating empathy and compassion in challenging situations. Possesses a keen attention to detail, ensuring accurate and up-to-date record-keeping, alongside a strong understanding of data protection protocols. Skilled in managing workloads efficiently through effective time management and problem-solving abilities, with proficiency in Microsoft Office and Google Platforms. Committed to leveraging these skills to enhance organisational efficiency and customer satisfaction. Thrives under pressure and adapts to challenges with ingenuity and resilience. Willing to take on greater responsibilities to meet team goals.
Overview
28
28
years of professional experience
6029
6029
years of post-secondary education
Work History
Stock Controller Assistant
Kingdom Housing
Glenrothes, Fife
06.2021 - Current
- Maintain excellent supplier relationships for smooth operations and consistent deliveries.
- Work closely with Coordinators, Planners and Operatives to ensure any special order materials are sourced in a timely manner.
- Conduct regular stock takes including Operative vans, ensuring accurate inventory at all times.
- Investigate missing items, discrepancies and losses.
- Monitor stock levels to reorder materials in good time.
- Use problem-solving skills to resolve challenges and prioritise workload.
- Regularly update Total Mobile, maintaining accuracy throughout the entire supply chain process.
- Optimised space utilisation in the warehouse by rearranging storage areas as needed while taking into account product turnover rates.
- Transported stock safely and securely using forklift and order picker.
Asset Management Assistant
Kingdom Housing
Glenrothes, Fife
09.2020 - 05.2021
- Processed supplier and contractor invoices to allow payment and queried any discrepancies.
- Liaised with tenants to arrange appointments for repairs to the property.
- Worked closely with the Maintenance Team to process Permission Requests and other admin duties.
- Manned multiple email inboxes and actioned appropriately.
- Involved in the implementation of Total Mobile within the Team and carried out Planning duties which entailed monitoring Operative diaries to ensure efficiencies and keeping in communication with tenants to provide a high level of service.
Engagement Coordinator
Fife College
Glenrothes, Fife
03.2019 - 09.2020
- Responsible for coordinating college wide events such as Student Induction, Open Days and Clearing Day.
- Project planning, coordinating sub groups including chairing and minute taking at meetings
- Campus Manager responsibility during events which includes managing staff who are assisting and offering friendly, efficient customer service and handling challenging situations with ease.
- Successfully delivered on tasks within tight deadlines, working closely with the Curriculum and Professional Services Support Teams.
- Review each event which includes collating information collected via surveys and feedback including any recommendations for the following event in the form of a report for the Executive Team.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent time management skills and organising own workload.
Student Information Management Assistant
Fife College
Kirkcaldy, Fife
10.1996 - 03.2019
- Responsible for student data for the whole life cycle from application to certification.
- Processing sensitive information from application forms, generating interviews and recording outcomes.
- Creating and maintaining Student Records which includes personal information, creation of class registers, recording class attendance.
- Analysing and reporting of attendance to Curriculum Areas and process any actions as necessary.
- Recording student assessment results into the system and running Group Award checks with SQA to ensure all required units are resulted and feedback to the Curriculum area in a timely manner.
- Front of house duties - meet and greet visitors, dealing with student/staff queries, issuing petty cash, keeping cash flow sheets and balancing monies.
- During this period I was seconded twice to Supervisor where I managed the team and day to day priorities/running of the office.
Education
APM Project Fundamentals Qualification -
Fife College
HND Administration and Information Management -
Fife College
SVQ Level 2 Administration -
Fife College
Skills
- Experience in a variety of roles where the focus is the customer and also external agencies
- Conflict resolution, patience in difficult situations and can treat people with empathy and compassion
- High attention to detail and ability to maintain accurate and up to date records
- Great understanding of data protection due to the nature of previous roles
- Ability to manage own workload with time management and problem-solving skills
- Proficient with Microsoft office/Google Platforms
Timeline
Stock Controller Assistant
Kingdom Housing
06.2021 - Current
Asset Management Assistant
Kingdom Housing
09.2020 - 05.2021
Engagement Coordinator
Fife College
03.2019 - 09.2020
Student Information Management Assistant
Fife College
10.1996 - 03.2019
APM Project Fundamentals Qualification -
Fife College
HND Administration and Information Management -
Fife College
SVQ Level 2 Administration -
Fife College
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