Rachel Marvesley
Barwell,Leicestershire
Summary
Proactive financial professional with planning and problem-solving talents. Strong communication and organisational abilities contribute to team success. Ready to use organisation, problem-solving skills in the payments and adjustments role with precision and speed.
Overview
15
15
years of professional experience
Work History
Financial Adjustment Coordinator
Next
Enderby, Leicestershire
07.2022 - 06.2024
- Ensured organisation and efficiency.
- Monitored processes and proposed recommendations for improvements.
- Discussed issues and brainstormed solutions with various groups and individuals.
- Analysed and located anomalies on customer accounts and correct to maintain FCA.
- Action feedback to improve performance.
- Assisted staff members and management.
- Developed new training material for staff skill enhancement.
Administrator
Next
Enderby, Leicestershire
03.2019 - 07.2022
- Processed customer sales transactions, adjustments and refunds.
- Processed refunds swiftly to ensure patient satisfaction.
- Processed payments and refunds accurately, reduced financial discrepancies.
- Orchestrated work-flow schedules to maximise productivity.
- Trained new team members.
- Facilitated effective communication amongst team members for improved team dynamics.
- Provided constructive feedback, aiding advisor progression.
Customer service representative
Next
Enderby, Leicestershire
04.2016 - 03.2019
- Listened actively to offer accurate information and best solution to their needs.
- Handled phone, email and social media enquiries with consistent customer service.
- Completed transactions to replace or exchange defective items.
- Processed high-value payments and refunds with meticulous accuracy.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent customer satisfaction by providing in-depth support.
- Managed over 50 calls per day.
- Managed high volume of inbound calls for quick resolution of customer issues.
-
-
Chef
Nemo's - Stoney Cove
Stoney Stanton, Leicestershire
06.2013 - 04.2016
- Orchestrated seamless kitchen service during peak hours.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Sourced ingredients from local farms to offer fresh options to customers.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Reduced customer complaints by enforcing strict quality control procedures.
- Coordinated recruitment and training of kitchen staff to develop high-performing team.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Developed menus for continuous use, events and promotions for different seasons.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
Assistant Chef
The Nags Head
Stapleton, Leicestershire
05.2012 - 06.2013
- Coordinated prep work, streamlined the cooking process.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Maintained high safety standards during food preparation and serving procedures.
- Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
- Enhanced customer satisfaction by maintaining high standards of food quality and presentation.
- Rotated stock to keep ingredients fresh.
Waitress and Bar Maid
The Nags Head
Stapleton, Leicestershire
05.2010 - 05.2012
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Delivered bills, collected cash or credit card payments and provided receipt to customers.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Polished glasses and cutlery to pristine standards.
- Greeted and escorted guests to tables.
- Checked customer IDs to confirm age before selling age-restricted products.
Sales assistant
Shoe Zone
Hinckley, Leicestershire
06.2009 - 05.2010
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Updated product labelling and pricing to reflect discounts and offers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Built strong relationships with regular customers for repeat business.
- Processed returned or exchanged items and provided refunds to customers.
Education
NVQ Level 2 - Hospitality
City & Guilds
Nuneaton, WarwickshireBTEC National Diploma - Childcare
North Warwickshire & Hinckley College
NuneatonGCSEs - Key skills in communication
OCR
LeicestershireGCSEs - Science
William Bradford Community College
GCSEs - Hospitality
William Bradford Community College
GCSEs - Performing Arts
William Bradford Community College
GCSEs - Citizenship
William Bradford Community College
GCSEs - Maths
William Bradford Community College
GCSEs - History
William Bradford Community College
GCSEs - ICT
William Bradford Community College
GCSEs - English Language
William Bradford Community College
GCSEs - English Literature
William Bradford Community College
Skills
- Active listening
- Proactive approach
- Ability to work effectively under pressure
- Attention to detail
- Highly organised
- Self-motivated
- Capable of meeting demanding deadlines
References
References available upon request.
Timeline
Financial Adjustment Coordinator
Next
07.2022 - 06.2024
Administrator
Next
03.2019 - 07.2022
Customer service representative
Next
04.2016 - 03.2019
Chef
Nemo's - Stoney Cove
06.2013 - 04.2016
Assistant Chef
The Nags Head
05.2012 - 06.2013
Waitress and Bar Maid
The Nags Head
05.2010 - 05.2012
Sales assistant
Shoe Zone
06.2009 - 05.2010
NVQ Level 2 - Hospitality
City & Guilds
BTEC National Diploma - Childcare
North Warwickshire & Hinckley College
GCSEs - Key skills in communication
OCR
GCSEs - Science
William Bradford Community College
GCSEs - Hospitality
William Bradford Community College
GCSEs - Performing Arts
William Bradford Community College
GCSEs - Citizenship
William Bradford Community College
GCSEs - Maths
William Bradford Community College
GCSEs - History
William Bradford Community College
GCSEs - ICT
William Bradford Community College
GCSEs - English Language
William Bradford Community College
GCSEs - English Literature
William Bradford Community College
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